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Communication Basics
• Communication occurs in two basic ways
– Nonverbal communication is the exchange of
knowledge through the senses
– Verbal communication is the transfer of
information using words and language
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Nonverbal Communication
• Occurs without the use of spoken or written words
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Verbal Communication
• Conversation is two-way oral communication that
occurs between two people
• Starting a conversation
– Break the ice
– Find common ground
– Practice active listening
– Ask open-ended questions
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Verbal Communication
• Public speaking
– Prepared public speaking
– Extemporaneous speaking
– Impromptu speaking
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Listening
• Listening is the act of bringing in
information through hearing verbal
communication
• Passive listening is the act of hearing
information, but not interacting
• Active listening is listening and
engaging with the conversation
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Written Communication
• Correspondence is two-way
written communication
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What is the most common
type of correspondence
used today?
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One-Way Communication
• Marketing
– Includes advertisements, pamphlets or brochures,
manuals, instructions or other items included with
new products
• Career seeking
– Résumés, cover letters, job applications and
follow-up letters
• Information transfer
– Newspapers, Internet, press release, magazine
articles, novels and websites
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Communication Systems
• Intrapersonal communication is
communication in which the thought
or language use is internal to the
communicator
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Communication Systems
• Dyadic communication is communication
that occurs between two people
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Communication Systems
• Group communication could be as few as
three people or as large as a speaker giving a
prepared speech at a convention
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Communication Systems
• Mass media is a
communication system
in which information is
transferred to a broad
and diverse public
audience, mediated by
technology
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Communication Systems
• Social media involves communication
through public websites and applications that
enable users to engage in social networking
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Editor's Notes
Verbal communication includes oral communication (communicating using spoken words and language) and written communication (which is information transferred through writing).
Ask students what the woman’s facial expressions and stance are communicating in each picture.
Ask students to list ways in which we communicate nonverbally (i.e. posture, facial expressions, gestures, eye contact, touch, space, voice, visual images).
Prepared public speaking: speaker has ample time to prepare content and delivery of the speech.
Extemporaneous speaking: speaker has a very short period of time between receiving the topic and presenting the speech.
Impromptu speaking: speaker is expected to give a speech immediately following the receipt of the topic.
Ask students to list types of two-way written correspondence (i.e. written/mailed letters, text conversations, e-mail conversations).
