Communication Communication Is The Ability To Convey or Share Ideas & Feelings Effectively. It’s Among The Top Soft Skills Employers Require Across All Fields. The Most Common Communication Skills Are: Verbal Communication Written Communication Presentation Constructive Feedback Active Listening

1. Communication
Part - 2

2. Welcome
• Choose a Quiet Location
• Report Your Absence
• Stay Seated & Stay Present
• Participation is Must
• Encourage Interaction With The "Hand Raise"
• Have Patience
• Mute Your Microphone & Turn Your Camera on
• Pay Attention Pankaj Kumar Jadwani
Facili-Trainer,
Master Trainer, Corporate Trainer.
Raipur - Chhattisgarh
+91 98261 47475

3. Session 1
 What is Communication?
 Elements of Communication
 Functions of Communication
 Nature of Communication

4. Session 2
 7 C’s of Communication
Clarity of Purpose:
Completeness:
Conciseness:
Correctness:
Concreteness:
Consideration:
Completeness:
Courtesy, Empathy:

5. 7 C’s of Communication

6. 7 C’s of Communication

8. 1. Clarity
 Use Common & Simple Language.
 Construct Effective Sentences & Short Paragraphs.
 Use Concrete Words Instead Of Abstract Words.
 Avoid Unnecessary Information

9. 1. Clarity
Bad Example:
go slow work in progress

10. 1. Clarity
Good Example:
Go Slow,
Work in Progress.

11. 2. Correctness
 Check The Accuracy Of Facts And Figures.
 Check Mistakes In Punctuation, Grammar, And Capitalization.
 Check Misspelled Words.
 Use The Right Level Of Language

12. 2. Correctness
Bad Example:
Dear ABC,
Further to our conservation today, I am attaching the plan for the
first stage of the project. Hope one weak deadline is ok with u &
ur team.
Regards,
XYZ

13. 2. Correctness
Good Example:
 There were two spelling errors in this e-mail.
 ‘Conversation’ was spelled ‘conservation’ and
 ‘week’ was spelled ‘weak’.
 Ok = okay
 U & ur = you and your.

14. 3. Conciseness
 Remove The Wordy Expressions.
 Include Only Relevant Material.
 Avoid Unnecessary Repetition.

15. 3. Conciseness
Bad Example:
 Take care of your Camera, mobile, money, cards,
jewelry, language, and also your kids.

16. 3. Conciseness
Good Example:
Take care of your
belongings.

17. 4. Courtesy
 Be Sincere.
 Use Expressions That Show Respect.
 Be Thoughtful And Appreciative Of The Receiver’s Point Of View.
 Avoid Humor.
 Avoid Discriminatory Language, Color, Gender, Creed Etc.

18. 4. Courtesy
Bad Example:
“I don’t appreciate how your team ignores requests for collaboration
from my team. The work we do is equally as important as your work.
Could you make certain that your team collaborates more readily from
now on?”

19. 4. Courtesy
Good Example:
“I understand that your team is extremely busy and receives many
requests to collaborate on project work. However, my team is working
a highly urgent project with enormous mutual benefits. I would greatly
appreciate if you could ask your team to collaborate more effectively
with mine to move this project forward faster. If there is any help that
we can provide to make this happen, please let me know.”

21. 5. Concreteness
 Use Clear And Image Building Words.
 Use Specific Facts And Figures.
 Use Active Voice Than Passive Voice

22. 5. Concreteness
Bad Example:
India made good progress in economy.

23. 5. Concreteness
Good Example:
India got independence in year 1947.
After that India made good progress in economy field.

24. 6. Consideration
 Focus On “You” Instead Of” We” e.g.,
We Are Delighted To Inform _ _ _ _
You Will Be Glad To Know _ _ _ _
 Be Sure About The Benefits Of The Receiver.
 Consider The Needs And Problems Of The Receiver

25. 6. Consideration
Bad Example:
 Save time with the Indicator Master Every Day

26. 6. Consideration
Good Example:
 Have you ever been late for a meeting just because you didn’t
know the train schedule?
 Hate waiting for a bus because you don’t know its timings?
 Then download the Indicator Master app.
 It will give you all the train and bus schedules so that you can avoid
delays and save time!

27. 7. Completeness
 Provide All The Necessary Information.
 Answer All The Questions Asked.
 Include Additional Information, If Desired.

28. 7. Completeness
Bad Example:
Hi Guys,
Please make sure to carry all the items tomorrow for the
meeting.
Regards,
ABC

29. 7. Completeness
Good Example:
Hello Team,
Just a reminder that we have a meeting scheduled on 02 02 2022 at
10.00 am, to discuss the XYZ project. Please make sure you get all
the props that need to be presented to the client.
Regards,
ABC

31. 7 C’s of Communication

32. Remember the Five W’s & One H
(5W 1H)
W W W W W H
W What To Speak
W When To Speak
W Where To Speak
W Why To Speak
W Who Will Speak
H How To Speak
What ? When ? Where ? Why ? Who ? How ?

33. Quality of my LIFE is
Quality of my
COMMUNICATION.

34. Contact +91 98261 47475 (Voice Calls & WhatsApp)
+91 98271 47475 (Alternate)
Email PKJ47475@gmail.com
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