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COMMUNICATION AND TYPES OF COMMUNICATION
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- 2. SPECIFIC LEARNING OBJECTIVES 1.Describe the basic elements of communication skills 2. Explain the importance of listening & empathy in communication 3. Explain the importance of good communication skills in medicine 4. Observe patient & family interactions 5. Recognise the common barriers to communication 6. Reflect on the appropriate ways to respond
- 3. COMMUNICATION • ‘’the countlessways that humans have of keeping in touch with one another’’ • Exchange of information between 2 or more people • Ultimate goal – change in the desired direction of the receiver • 3 levels – cognitive, affective & Psychomotor
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- 5. TYPES OF COMMUNICATION •One – way communication (Didactic Method) • Two – way communication (Socratic Method) • Verbal communication • Non – verbal communication • Formal & informal communication • Visual communication • Telecommunication& internet
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- 7. COMMUNICATION SKILLS • SPEAKING •WRITING • LISTENING • READING • REASONING
- 8. 4 WAYS TOIMPROVE YOUR COMMUNICATION SKILLS 1. Listen with empathy 2. Speak up 3. Prepare what you're going to say 4. Be ready for different answers
- 9. 1. Listening &Empathy • Empathy is the ability to understand the feelings, thoughts, and beliefs of another person. • Emotional acceptance. • Try to see things from other’s perspectives by accepting what you hear instead of trying to, fix things and solve the problem’’.
- 11. 2. Speak Up •Communication begins with you. • Don't hide behind various forms of online communication. • Nonverbal communication – Disadvantage in important topics.
- 12. 3. Prepare WhatYou're Going To Say • Think before you speak. • Speech draft – for important meetings. • Mock-up conversation with a trusted person.
- 13. 4. Be ReadyFor Different Answers • Put yourself in the position of a person who will listen to you. • No one can predict with certainty how other people will react. • Expect negative answers and queries
- 15. DO DOCTORS NEEDCOMMUNICATION SKILLS? • Patients are humans with sensitive needs • To practice medicine • Poor communication medico-legal & ethical problems
- 16. Communication: With whom? •Patients & Care-givers • Nurses & auxiliary • Staffs • Colleagues • Administrators • Evidence in court • Reporting research findings • Talking to the media • Public & legislature
- 17. COMMUNICATION WITH PATIENTS& CARE- GIVERS • History taking. • Relevant cultural beliefs. • Consultations. • Breaking bad news. • Obtaining informed consent.
- 19. Doctor-Patient Relationship built on: -Honesty - Confidentiality - Trust
- 20. Effective communication withPATIENTS - ADVANTAGES • Ensures good working relationship. • Increases patients satisfaction. • Increases patients understanding of illness & management. • Improves patients compliance with treatment.
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- 22. PHYSICAL BARRIER • Disturbancein the immediate situation, which can interfere. FACTORS: • Physical disability • Defects in media • Ignorance of medium • Distance • Distraction in environment
- 24. HOW TO OVERCOME? •Removing obstacle. • To be updated with latest technologies. • Choosing a suitable environment. • Making signs easier to read. • Self motivation.
- 25. CULTURAL BARRIER • Culturesprovide people ways of thinking – ways of seeing, hearing and interpreting the world. • Similar words can mean different things to people from different cultures, even when they talk the ‘’same’’ language.
- 26. FACTORS CAUSING CULTURALBARRIER • Diversified cultural background. • Language and Accent. • Behaviour and Nature. • Religion.
- 27. HOW TO OVERCOME? •Cross culture environment. • Have a thorough knowledge of your counterpart’s culture background. • Work in groups and run frequent meeting.
- 28. LANGUAGE BARRIER • Inabilityto converse in a language that is known by both the sender & receiver is the greatest barrier. • When a person uses inappropriate words while conversing or writing, it could lead to misunderstanding between the sender & receiver.
- 29. • Multi-language. • Region. •Inadequate vocabulary. • Interpreting difference. FACTORS CAUSING LANGUAGE BARRIER
- 30. HOW TO OVERCOME? •Speak slowly and clearly. • Ask for clarification. • Frequently check for understanding. • Be specific. • Choose your medium of communication effectively. • Be patient.
- 31. EMOTIONAL BARRIER • Theemotional state may influence your capacity to make yourself understood & hamper your understanding of others. • Many times, emotional barriers on your part or the part of the person you are speaking which may inhibit your ability to communicate on an effective level.
- 32. • Fear/insecurity. • Mistrust. •Stress. FACTORS CAUSING EMOTIONAL BARRIER
- 33. HOW TO OVERCOME? •Motivation and commitment to change. • Peer or mentor support. • Practice expressing recognition.
- 34. GENDER BARRIER • Thisbarrier arises because men and women have different ways of thinking and communication.
- 35. FACTORS CAUSING GENDERBARRIER • Fear and shy. • Environment. • Misunderstanding.
- 36. HOW TO OVERCOME? •Can be made clear with a great patience and understanding that only time and attention will teach.
- 37. PERCEPTUAL BARRIER • Peoplehave different opinions. • We all have our own preferences, values, attitudes, origins and life experiences that act as ‘filters’ on our experience of people, events & information.
- 38. • Difference inunderstanding. • Difference in perception of reality. • Difference in values, attitudes & opinions. FACTORS CAUSING PERCEPTUAL BARRIER
- 39. HOW TO OVERCOME? •Start by listening to others. • Clarify if there is confusion. • Stay calm and be positive.
- 40. TAKE HOME MESSAGE •Good communication is essential for proper doctor-patient relationship and helps to avoid problems of misunderstanding. • Effective communication is the key to success in professional career.
- 41. Without Communication anindividual could never become a human being, Without mass communication, he could never become a part of modern society.