The document is a course introduction aimed at individuals, particularly Indians, who seek to understand American business practices to enhance their career prospects. It emphasizes the importance of cultural sensitivity, effective communication, meeting management, and documentation in building strong professional relationships. The course is designed to help participants improve their engagement with American business people, resulting in faster promotions and increased value in the workplace.

1. Command Your Career
Introduction to American Business Basics
How to work effectively with American businesses people
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www.fractalanalytics.com

3. 3
People around the world are more similar than different
… how you manage differences can make relationships

4. 4
Standing out is good — when you provide benefit

5. 5
Awkwardly standing out can ruin relationships
Avoid making clients look or feel bad

6. 6
Learn expected behaviors to reduce friction
…then WOW clients with results!

7. 7Blending distinction can create something wonderful
Gain faster promotions & larger hikes!

8. Who benefits?
• Indians seeking to fast track
your career by qualifying for
US client-facing roles
• Those who want to
understand how to
successfully engage with
American business people
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9. C Unclear Communications?
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Have you heard complaints about?

10. M Ineffective Meeting Management
or Time Management?
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Have you heard complaints about?

11. D Insufficient Documentation?
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Have you heard complaints about?

12. Course benefits
• Develop competence leading to
higher sales and client/customer
project ratings
• Build stronger long-term
relationships that generate
repeat business
• Increase your value and gain
faster promotions and larger
pay hikes 12

13. CULTURE SENSITIVITY: You have limited exposure to Americans and want to understand how
to meet expectations and build strong relationships. Learn how to be more sensitive to
American’s linear and fixed sense of time and what behaviors will bridge gaps.
COMMUNICATIONS: You want to learn what is expected when engaging with Americans in
phone discussions or face to face meetings
MEETING MANAGEMENT: You want to learn how to request and run effective meetings that
drive aligned results
DOCUMENTATION: You want to understand what information should be shared with whom,
when and in what format to clarify agreements and define next actions
Is this course right for you?
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14. About your instructor
Careen Foster on LinkedIn
Careen Foster
• Former Chief Marketing Officer and Head
of Client Experience at Fractal Analytics -
Indian founders from IIT/IIM serving
Fortune 500 companies
• 35 years executive experience leading
product management and marketing teams
at American corporations
• Coached over 50 consultants, product
managers, marketeers, and senior leaders
on hundreds of content pieces targeting
American business executives
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15. Introduction Module 1: US-India Culture Differences
Understand what drives behaviors and attitudes to bridge gaps and enhance your value
Learn behaviors that
respect time sensitivity
Time
Fixed vs. Fluid
Learn how status views
impact your interactions
Status
Meritocratic vs. Hierarchical
Learn how to be more
explicit to build trust
Communication
Direct vs. Indirect
Learn what to document to
increase understanding
Information
Written vs. Oral
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16. Key Course Modules - Command (CMD)
2. Effective
Communications
Say what you mean
Mean what you say
3.
Effective Meeting
Management
Set the agenda and stick to it
4. Effective
Documentation
If it isn’t written, it doesn’t exist
C
M
D
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17. © 2018 Careen Foster, all rights reserved
Learn more or register now
AmericanBusinessBasics.com
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