The document assesses user experiences with a monthly cable TV service and its remote control. It identifies key problems such as poorly organized menus, unresponsive remote controls, and lack of clear instructions, impacting user satisfaction. The findings are based on field tests conducted with diverse user profiles to better understand navigation difficulties and propose improvements.

3. What Is Monthly service Delivers cable TV content “On Demand” HBO, Showtime, Pay-Per-View Uses Remote to Operate

4. What Is Identify problems with organization Identify problems between remote control and guide Discern the difficulty of general user menu use and overall product satisfaction

5. What Is Huge # of customers, typical user therefore broad range demographically Three basic user profiles were identified, representing different levels of experience with the guide and technical skill Six people were tested, representative of these categories Residents of Orion Housing Cooperative Tested in Common Area

6. What Is snapshot field testing to acquire data, in a typical environment Time on task (times taken with a stop watch) Talk Aloud Protocol Dictaphone (consent form obtained) Pre and Post Interview Questionnaires 1-5 Likert scales Suggestions, demographics, satisfaction

7. What Is Guide menu names not descriptive enough

8. What Is Badly organized menus lead to user confusion

9. What Is Menu titles not descriptive

10. What Is Menu titles inconsistent

11. What Is Menu titles inconsistent

12. What Is Poor alphabetization

13. What Is

14. What Is Remote unresponsive, menu slow

15. What Is Remote unresponsive, menu slow

16. What Is Lack of Instruction

17. What Is Organization Titles should be intuitively organized Titles should be more specific All content correctly labeled and in alphabetized in the standard way Integrated Search Engine

18. What Is Navigation A more responsive remote should be developed (Bluetooth) Fast-forward and rewind should be sped up and users given the option of different speed levels Some sort of back/forward buttons should be added at all level of menus

19. What Is Navigation A more responsive remote should be developed (Bluetooth) Fast-forward and rewind should be sped up and users given the option of different speed levels Some sort of back/forward buttons should be added at all level of menus