The rate of market growth is beginning to slow and discussions around an economic downturn is starting to pick up. This means, now is the time to reassess your account management and collection strategies to prepare for what may come. In this 15-minute session, get an overview of how you can stabilize and enhance your bottom line with a collection score, all while protecting the customer relationships you fought to build. Watch the recording of this talk on our archive page: https://www.experian.com/business-information/landing/sip-and-solve.html

1. 1 © Experian 25/07/2019
Sip and Solve
Collection prioritization using a
scorecard
Featuring:
Brodie Oldham
Consultancy Director, Commercial Data Science
Experian Business Information Services

2. 2 © Experian
Recession risk
Sip and Solve: How to prioritize your collections with scorecards
• Overall outlook is generally positive but
slowing
• Delinquency rates remained stable through
market volatility
• Businesses are building and testing
“recession proofing” strategies
• Most businesses still focused on growth
and universe expansion

3. 3 © Experian
Why prepare for recession
• Risk and loss
• Cost
• Compliance
• Growth
• Customer experience
Sip and Solve: How to prioritize your collections with scorecards

4. 4 © Experian
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Prioritize delinquent accounts with higher
likelihood of paying for collection efforts
Score driven processes throughout
lending cycle
Expedite accounts with low propensity for
payment to third party/legal collections
Key benefits from collection score
Sip and Solve: How to prioritize your collections with scorecards

5. 5 © Experian
Manage &
Monitor
Manage
Assist
Special
Third Party
Manual
Hardship / Restructure
Exception
Legal Process
Agency Allocation
Trace
Auto
Pre Delinquent
Outcome
Payment
Promise
Dispute
Complaint
Escalate
Sell
Charge-off
Sell Write-off
Leave/
Monitor
Decisioning /
Machine Learning
Cases
Using machine learning in the collections process
Enabling you to make the right decisions
Sip and Solve: How to prioritize your collections with scorecards

6. 6 © Experian
• Markets are still in the positive
• Grow more effectively
• Keep cost and losses at minimum
• Advanced techniques improve decisions
• Optimized customer experience
Summary and key takeaways
Sip and Solve: How to prioritize your collections with scorecards

7. 7 © Experian 25/07/2019
Thank you!
Have questions or want to learn more about how you can prioritize your
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