Cloud administration

ADMINISTRATION
Maurice Teeuwe | Technical Specialist
IBM Connections Cloud
m@nl.ibm.com
ibmcloud.com/social
V2.1.1 – March 2017
& INTEGRATION
In 100 slides
This file can be downloaded from ibm.biz/CloudAdministrationIntegration

© 2017 IBM Corporation
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IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at
IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction and it should not be
relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to
deliver any material, code or functionality. Information about potential future products may not be incorporated into
any contract. The development, release, and timing of any future features or functionality described for our products
remains at our sole discretion
Performance is based on measurements and projections using standard IBM benchmarks in a controlled
environment. The actual throughput or performance that any user will experience will vary depending upon many
factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O
configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an
individual user will achieve results similar to those stated here.
Please Note

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Agenda
Collaboration Administration
Messaging Administration
Integration
Bulk Administration

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Agenda
Integration

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Administrative site map

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Navigate to your Admin interface

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Navigate to your Admin interface

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Navigating the AdminUI
Manage your users (now called subscribers)
Hover over help

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Organization Account Settings
Remember!
admin@company.com
Mention when opening a PMR!
Change your company name
‘Silvergreen’ instead of
Silvergreen specialists international incorporated
which might come from your purchase order form

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Organization Account Settings

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Subscriptions
note:
subscription
status

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Organization Account Settings – Order History

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Order History

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Announcements, user experience

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Announcements set by the Admin

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Integrated 3rd party apps
All new
Cisco Webex
Integration
Note: not all of these still work!

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Integrated apps show up in menu (if integration allows)

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Create integration points to your own applications

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Create extensions to your own applications

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Create integration points to your own applications
https://gksfdgksdhgks.com

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Create integration points to your OWN applications
Your own app
New BOX integration!

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Control what the Mobile App actually shows
YOUR OWN
APPS/LINKS or other
IBM Apps

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Control what the Mobile App actually shows (user side)
note:
non standard coloring
applied
YOUR CHOICE!

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Control the Mobile App
Many options!
too much to
show here

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Integrating Chat with other applications
Allow chat
services for
external use
elsewhere Or define policy
for IBM
Meetings
Define
Cisco WebEx
site

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Integrating Chat with other applications
Courtesy of
example

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System Settings - Security
Federated Login or not or....
IBM Connections
Cloud supports
SAML 1.1 / 2.0
How does it work?
https://ibm.biz/ICC-
FederatedLogins

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System Settings – Security – IP restrictions

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Be safer Lockout protection active!
Add Range
System Settings – Security – IP restrictions

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System Settings - Theme

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System Settings – Theme Logo
Keep it LOW!
Best practise:
Brand it!

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System Settings – Profiles Customization – custom fields
10x
at max

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System Settings – Profiles Customization

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System Settings – Profiles Customization

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Metrics
Look at org wide
Collaboration details

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Control on Connections Files
note:
- Files above 2GB do not get virus scanned!
- Removing Files will make all files no longer accessible to all users in
the org. #careful

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User Administration
Decide!
1. One or more company wide Administrators
OR
2. One or more company wide Administrators
AND one or more group specific Administrators
AA
OA
UA

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Partitioning your organization
For more information:
https://www.ibm.com/support/knowledgecenter/SSL3JX/whatsnew_2017_02/partitions.html
https://www.ibm.com/support/knowledgecenter/SSL3JX/admin/bss/topics/c_using_partitions.html
https://youtu.be/OPKtBdQfsUk
http://www.slideshare.net/MauriceTeeuwe/partitioning-ibm-connections-cloud-administration

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User Accounts
Search

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User Accounts (Edit)

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Subscriber (Edit) – assign subscriptions (manually)

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Subscriber (Edit) – S1 Hard bundle with Flexible service Activation (S1-FA)
Assign once! not ON and OFF!
Good for a stepped enablement

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SCN Hybrid SCN Service Only

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Agenda
Integration

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System Settings – SmartCloud Notes (SO)

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System Settings – SmartCloud Notes (differences HY-SO)
SCN Service Only
Groups are in the
Domino Directory
SCN Hybrid
SCN Service Only

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System Settings – SmartCloud Notes (SO)

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System Settings – SmartCloud Notes – Account Setup
SCN HybridSCN Service Only

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SmartCloud Notes – Chat integrated with Notes WEBmail-Verse
only at end
of migration
during
migration
during
migration
WHY? Because it will switch any rich client to cloud too!
This might keep people from finding each other

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SmartCloud Notes – Default Time Zone

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Organization Account Settings – Administrative Notifications

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SmartCloud Notes – Internet Domains....that you can use for mail routing purposes
SCN SO
ONLY
SCN HY =
Domino Directory

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SmartCloud Notes – Prove that you own what you own
SCN SO
ONLY
SCN HY =
Domino Directory

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SmartCloud Notes – Prove that you own what you own
SCN HY
ONLY

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SmartCloud Notes – View where the Mx records are pointing to
mxtoolbox.com is a great help!

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SmartCloud Notes – Deployment options Best Practise
B

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SmartCloud Notes – Email Management 1/2)
For incoming (NRPC and SMTP messages only, outgoing is capped at
100 MB by design. But who sends emails like that should be punished anyway 
Maximize, set to 90 &
Do NOT tick this tick mark!
B
B

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SmartCloud Notes – Email Management 2/2)
B
Clean up!

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SmartCloud Notes – Email Filters (1/2)
maximum value = 168 = one week

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SmartCloud Notes – Email Filters (2/2)

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SmartCloud Notes – Enable/Disable IMAP Access to SCN
ONLY if you really really really need IMAP!
SCN SO SCN HY

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SmartCloud Notes – Password Management

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SmartCloud Notes – Name Finder
SCN HY
ONLY

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Agenda
Integration

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Journaling
The journal is a record of the user activity on your
company account.
 It includes date, time, and user information
about events such as logon attempts,
password changes, and start times of
online meetings.
 Approximately every 24 hours, the journal
service produces several journal files, one
for each component of IBM SmartCloud for
Social Business.
 Each file is compressed using gzip and
then made available via FTPS on the
SmartCloud for Social Business integration
and migration site.
 After seven days on the site, the files are
removed. Each compressed file contains a
plain text file that is in a human-readable
format. The format is consistent and regular
so that the text files can be
programmatically parsed.
 Enabled on request – not by default!
Connections Cloud
Raw Text Data (Journaling Files)

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SmartCloud Notes – Journaling
Marek sends a message to another internal user in the company, Wojciech. Wojciech receives the
message.
2017-09-16T11:02:00+0000 user CN=Marek Kuchciak/OU=Users/O=SilverGreen (id=200081546,
customerId=200081546) performed SENT_MAIL on object (type=MAIL_MESSAGE,
id=<OF256DCB85.32064CA7-ON00257EC2.003C5952-00257EC2.003C9BD3@LocalDomain>,
name="MAIL", customerId=200081546) targeted at (type=RECIPIENT, id=, name="CN=Wojciech
Wilk/OU=Users/O=SilverGreen@Silvergreen", customerId=200081546) with outcome SUCCESS
(size="13", version="1")
External user sends an email to the Administrator
2017-10-20T19:41:12+0000 user noreply@softlayer.com (id=200081546, customerId=200081546)
performed RECEIVE_MAIL on object (type=MAIL_MESSAGE, id=<E1ZocmS-000GBr-
Vx@mx151.softlayer.com>, name="MAIL", customerId=200081546) targeted at (type=RECIPIENT,
id=, name="CN=Administrator/O=SilverGreen@Silvergreen", customerId=200081546) with
outcome SUCCESS (size="6", version="1")
https://www.ibm.com/support/knowledgecenter/SSPS94/hybrid/topics/adm_logging_activity_in_journal_files_t.html

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The name of the compressed file that you download for a
component is <date>.<component>.txt.gz.
 The <date> is the date that the journal was written, in YYYY-
MM-DD format. The <component> is the name that is used
for the journal file of a component.
 In most cases, <component> is identical to the actual name
of the component in Cloud.
 For example:
 2011-12-06.CONTACT.txt.gz
 2011-12-06.ACTIVITIES.txt.gz
 2011-12-06.FILES2.txt.gz
Journaling

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File delivery
General description of the format of the journal file: The format of a journal file is consistent and regular. You can create one or more tools to parse
and analyze the contents.
•Format of the journal file for Activities: The journal file for Activities contains events such as creating, updating, deleting, and copying Activities.
•Format of the journal file for Announcements: The journal file for Announcements contains events for creating, updating, and deleting
announcements.
•Format of the journal file for authentication: The journal for authentication contains records of login attempts and password changes.
•Format of the journal file for Blogs: The journal file for Blogs contains events such as creating, updating, and deleting Blogs and Ideation Blogs.
•Format of the journal file for BSS: The journal file for BSS contains events that occur in the organization’s account. The events include resetting
passwords, adding guest users, and changing user roles.
•Format of the journal file for Communities: The journal file for Communities contains events such as starting a Community, adding bookmarks, and
updating membership in the Community.
•Format of the journal file for Company Administration: The journal file for Company Administration contains events that occur when an administrator
makes changes to the visibility of users in the Connections Cloud S2 directory, or when an administrator modifies any custom fields that are in Profiles.
•Format of the journal file for Contacts: The journal file for Contacts contains records of when users create, update, and delete contacts.
•Format of the journal file for Files: The journal file for Files contains records of file and folder creating, sharing, and modifying.
•Format of the journal file for Forms: The journal file for Forms contains events such as creating surveys, publishing surveys, and editing survey
templates.
•Format of the journal file for Forums: The journal file for Forums contains records of user activity in forums that are in Communities.
•Format of the journal file for Meetings (New): The journal file for Meetings contains records of user activity in a meeting.
•Format of the journal file for Profiles: The journal file for Profiles contains information about the network of contacts among users. The journal file also
contains records of updates to a user’s profile.
•Format of the journal file for Sametime: The journal file for Sametime® contains records of when people login to Sametime, start a chat, and logout of
Sametime.
•Format of the journal file for Surveys : The journal file for Surveys contains events such as creating surveys, publishing surveys, and editing survey
templates.
•Format of the journal file for Theming: The journal file for Theming contains an update event that occurs when an administrator changes either the
color scheme of the Connections Cloud S2 interface for your organization, or the logo of your organization.
•Format of the journal file for Wikis: The journal file for Wikis contains events such as creating, updating, and deleting Wikis
All underlined items are hyperlinks!

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Metrics Reporting options
Customer asks SC
Support to enable
journaling for their
account.
SC Journal files capture
events in each service.
One file per service per
day.
These are text files with
one event record per row.
Open Journal file in
Notepad and copy/paste
data into data sheet of
the appropriate Journal
Analysis Tool
spreadsheet.
Copy/paste the relevant
key metric values into
your own reporting
spreadsheet.
Enable
Journaling
AUTH
(authentication)
PROFILE
COMMUNITIES
OR

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Example Summary Report

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Example Summary Report (customer) – Lumira visualizations
Note:
This slide shows what is possible, it is
not part of the standard offering.
Contact your BP or ISSC contact for
custom development

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Example Summary Report – processed by IBM Watson Analytics
Note:
This slide shows what is possible, it is
not part of the standard offering.
Contact your BP or ISSC contact for
custom development

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Extensibility to connect your business to cloud
Based on open standards
Private Cloud
Services
On-Premises
Business Processes
Third party ISV
Applications
Public Cloud
Services

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https://www-10.lotus.com/ldd/bhwiki.nsf/xpViewCategories.xsp?lookupName=API%20Documentation
The IBM Connections Toolkit is your single source for Developing Integrations
and Leveraging the IBM Connections Cloud and IBM Connections
 API Documentation
 Walk Throughs
 Sample Code
 Sample Applications (with Source Code)
 Developers Tools
What is the IBM Connections Tool Kit

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Examples of API calls
Files
 Get a list my files
 Get a list my
collections
 Get file details
 Download a file
 Upload a file
 Get shares for a file
 Share file with
someone
Activities
 Start activity
 Update or Delete
activity
 Searching activities
 Add new entry
 Create a new To-do
Meetings
 Start a meeting
 Get meeting details
 Join a meeting
Contacts
 Get users contacts
 Get collections of users
connected to user
Profiles
 Get profile record or
contact record for a
user
 Get profile record for
requestor
 Get profile details
Communities
 Create a community
 Update a community
 Delete a community
 Create bookmarks on a
community
 Create a sub-
community
 Create invitations to
join a community
 Create a community
forum topic
 Add, Update or delete
community members

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Integration Example (collabserv.com)
Connections Cloud Activity Stream custom app integration
Step 1: user works in the application
Notice IBM
Connections Cloud
menu bar
appearing in
custom
application

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Integration Example Corporate Application
Step 2: recipient/approver works in his activity stream to approve reject

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Agenda
Integration

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Bulk Administration – Enterprise Integration Site
The purpose of the Enterprise Integration site is to be able provide mass changes to your Cloud
subscriptions/accounts environment in an easy way.
 Provisioning: create accounts, temporary suspend - remove or resume user accounts.
 Subscription management: modifying, adding or removing subscriptions.
 Meta data: adjusting, entering or appending employee meta data through batches.e.g.
department info, telephone numbers or work address. (Connections/Engage)
 Mail Templates: assigning SmartCloud Notes Mail file templates to your employees’ mail
files.
Location A, Mail
Location A, Connections S2
Location B, Connections Social
Location C, Connections S2
Location D, meetings
+ + S1 bundle
€10,-
May June September January
4,74 + 1,89 + 5,68 = €12,31

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Connections Cloud
Integration Site
Connections Cloud
Business Support
Services

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Bulk Administration – CSV File
Naming Convention
Ensuring that each provisioning file produced is correctly named and sequenced is the
responsibility of the customer system that creates the file. LotusLive cannot rename or re-
sequence files on arrival.
Provisioning files are named using the following convention:
customerId_sourceId_type_seqnum.csv
Where the underscore and period character delimited parts of the filename are defined as:
customerId Internal numeric identifier assigned to the customer (in Cloud)
sourceId Optional name of the authoritative source of the provisioning change(s)
type “prv” for user provisioning, “di” for directory integration
seqNum Sequence number used to order the processing of files
csv Indicates data is encoded as comma separated values
Examples:
30020506_HRDatabase_PRV_1260226223.CSV
30020506_PRV_1260226223.csv

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emailAddress, action, subscriptionId, givenName, familyName, language, timeZone, password
#--Example of adding a new user with a collaboration subscription seat
zachdavidson@acme.com,Add,85181,Zach,Davidson,en_US,US/Eastern
#--Example of adding a new user with no subscription seat
randifactor@acme.com,Add,,Randi,Factor,en_US,US/Eastern
#--Examples of updating user info scottmdavidson@acme.com,Update,,,,zh_CN,Asia/Shanghai
randifactor@acme.com,Update,,,Davidson
#--Example of suspending a user (can no longer login)
scottmdavidson@acme.com,Suspend
#--Example of resuming a user (can login again)
scottmdavidson@acme.com,Resume
#--Example of assigning Engage seat to user that has no subscription
seatrandifactor@acme.com,AssignSeat,85180
#--Example of changing an existing subscription seat held by a user (Engage15 to
Engage200)scottmdavidson@acme.com,ChangeSeat,85179
#--Example of revoking collaboration seat assigned to
userscottmdavidson@acme.com,RevokeSeat,COLLAB
#--Example of removing a user
scottmdavidson@acme.com,Remove

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In order to automate the user provisioning process, you can deploy tooling
(based on IBM Security Directory Integrator) to help you:
 Connect to a supported enterprise directory (Domino ® Directory or other Domino Application,
Microsoft ® Active Directory™, or Standard Lightweight Directory Access Protocol (LDAP) v3).
 Transform user information into the required
format.
 Transfer information to the Cloud for user
provisioning.
 Additionally, the SDI tooling tracks changes to
the enterprise directory, and sends only
updates to he IBM Cloud following the initial
load.
Integration
& Migration
Site
ID management
system
Integration Client Integration
Server
BSS
TAM & TDSCloud
Services
(e.g. Meetings)
detect
changes
Provisioning
Files (csv)
Cloud Users
IBM
CloudSDI & FTP
Domino, Active Directory,
LDAP (v3)
Cloud Integration Site
Directory Integration for Provisioning (LDAP)

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Assign a specific mail file template with a batch approach
emailAddress,ACTION,subscriptionId,subscriptionId2,givenName,familyName,language,timeZone,pass
word,altEmailAddress,notesTemplate,notesDN,assignTo,department,jobTitle,country,telephone,
mobile,fax,address,suppressInvitation,federationType
#--Example of providing a user with a specific Notes Mail File Template from the Company Catalog
maurice.teeuwe@acme.com,Update,,,,,pt_PT,America/Toronto,,,"StdR85Mail,8.5.3,pt",,,,,
BR,+31123456789,+31123456789,+31123456789,Streetname 11,,

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Bulk Administration – Enterprise Integration Enablement
 Cloud customer administrator must contact Client Services Group (CSG) to begin using the
Enterprise Integration Site (a.k.a. LLIS)
 Expectation is that ISSC or some other service engagement is required for most customers
 Customer can go at it alone if sufficiently savvy
 Must provide the following info to be enabled:
 Company Name
 Customer ID
 EIS User account (email address)
 Customer Administrator (for UP)
Best Practice:
Use an alias email
address or
“functional acount”
These credentials
will be used for the
company, not the
person to log in.
B

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Bulk Administration – Limitations & Firewall
Service Limitations - Preventing overload:
 Maximum of 200 lines per csv.
 FTP service for uploading provisioning change files and
downloading reports.
 FTP client configuration to reach the Integration Site
 Host:
ftp.ce.collabserv.com (EU DC)
ftp.na.collabserv.com (US DC)
ftp.ap.collabserv.com (JP DC)
Ports: 990, 60000 to 61000
SSL mode: implicit
Best Practise:
To maximize the solution:
Use a maximum of 183 lines per csv.
3 * 183 = 549 lines processed per hour.
B

Page 97
What did we cover?
Administrate:
 Subscribers & Subscriptions
 SCN SO & HY
 Mobile Device Connections App
 In bulk
 Integration options

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References
IBM Cloud Platform Enterprise Integration Server Help - wiki
Administering Connections Cloud
Administering SmartCloud Notes: Hybrid Environment
Administering SmartCloud Notes: Service-Only Environment
Integration Server Info Center https://ibm.biz/Bdi47P
Preparing your Enterprise for IBM Connections Cloud
http://ibm.biz/CloudRedbookPDF

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Questions
http://ibmcloud.com/social

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SIMPLIFIED CHINESEHINDI JAPANESE
ARABICRUSSIANTRADITIONAL CHINESE TAMIL THAI
FRENCH
GERMAN
ITALIAN
SPANISH
BRAZILIAN PORTUGUESE
Thank You

Page 101
Acknowledgements and Disclaimers
© Copyright IBM Corporation 2017. All rights reserved.
 U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
 IBM, the IBM logo, ibm.com,and Lotus are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If
these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or
common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A
current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml
Other company, product, or service names may be trademarks or service marks of others.
Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates.
The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are
neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the
information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use
of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or
representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental
costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities
undertaken by you will result in any specific sales, revenue growth or other results.

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