The document appears to be a survey conducted by ATR Client in 2008 evaluating 9 metrics related to staffing. It provides the results of the survey for each metric in 2005, 2007, and 2008, showing the number of respondents who rated each metric as poor, average, good, or excellent. For most metrics, the average scores improved between 2005 and 2007 and either stayed the same or declined slightly between 2007 and 2008.

1. ATR Client
Survey
Fall 2008

2. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

3. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007
2008

4. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007 1 0 0 17 18 0 92%
2008

5. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007 1 0 0 17 18 0 92%
2008 1 0 8 31 8 2 85%

6. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

7. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007
2008

8. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007 0 0 0 16 18 2 93%
2008

9. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007 0 0 0 16 18 2 93%
2008 0 1 5 27 16 1 88%

10. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

11. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 12 9 1 90%
2007
2008

12. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 12 9 1 90%
2007 0 0 1 19 14 2 91%
2008

13. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 12 9 1 90%
2007 0 0 1 19 14 2 91%
2008 0 1 4 22 20 3 90%

14. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

15. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007
2008

16. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007 0 1 2 11 21 1 93%
2008

17. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007 0 1 2 11 21 1 93%
2008 0 1 11 21 11 6 86%

18. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

19. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007
2008

20. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007 0 1 0 6 29 0 97%
2008

21. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007 0 1 0 6 29 0 97%
2008 0 1 3 14 28 2 89%

22. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

23. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007
2008

24. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007 0 0 1 4 31 0 98%
2008

25. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007 0 0 1 4 31 0 98%
2008 0 1 3 9 31 4 94%

26. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

27. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007
2008

28. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007 0 0 1 13 20 2 94%
2008

29. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007 0 0 1 13 20 2 94%
2008 0 1 5 20 18 4 90%

30. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

31. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007
2008

32. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007 0 0 0 2 24 10 99%
2008

33. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007 0 0 0 2 24 10 99%
2008 0 0 4 19 18 7 91%

34. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005
2007
2008

35. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007
2008

36. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007 0 0 0 3 33 0 99%
2008

37. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007 0 0 0 3 33 0 99%
2008 0 1 3 17 26 1 90%

38. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

39. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007
2008

40. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007 0 0 1 20 8 7 89%
2008

41. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007 0 0 1 20 8 7 89%
2008 0 1 4 13 26 4 93%

42. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

43. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007
2008

44. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007 0 0 0 2 34 0 99%
2008

45. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007 0 0 0 2 34 0 99%
2008 0 1 1 11 34 1 93%

46. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

47. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007
2008

48. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007 0 0 0 2 34 1 99%
2008

49. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007 0 0 0 2 34 1 99%
2008 0 1 2 24 21 2 91%

50. Top Three Needs in a Staffing Firm?

51. Top Three Needs in a Staffing Firm?
2008 / 2007
Quality of Candidates 27 / 28
Quick Response 20 / 21
Pricing 13 /15
Customer Service 7 / 10
Reliability 2/4