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RESULATIONworking in the pubLic interest
Your regutated agent is:
Erre oFriltMP fu2a55
www.nfopp-regulation.co,uk/protecti ng-clients-money
Arbon House, 5 Tournament Court, Edgehitt Drive, Warwick CV34 6LG
T:0845 250 6009 F:01926117 7BB E: publict-dnfopp-regutation.co.uk
Registered in England No. 897907. Registered address Warwick office
PROTECTION
FREQU ENTLY ASKED QU ESTI O NS
4NAEANational Associrtion of
Estate Aqents
-trlDTCBA
lnstikrlion ol Connrercial
6 Business Agents
IUAVA
Nalional AssociatroI of
Va|rars and Aralio[Pers
REGULATION
CLI ENTMONEY
ffi
CLI ENTMONEY
ffiPROTECTION NFOFP
REGULATION
worktnq in llle pLthLic interes[HXPLA -dHM.,.
MY LETTING AGENT TELLS ME THEY HAVE CLIENT MONEY PROTECTION.
WHAT DOESTHAT MEAN?
It means that shou[d the agent misappropriate your rent, deposit or other
funds the scheme wit[ consider an app[ication to compensate you.
ARE THERE ANY LIMITS TO THIS COVER?
NFoPP through their scheme wit[ compensate a [andlord or tenant up to
a Iimit of f25,000. However, [andtords are Iimited to a maximum of three
months rent. The totaI payab[e in respect of a member companywou[d be
f500,000. ln any one year the scheme has a Iimit of f3mil"l"ion.
HOW DO I MAKE AN APPLICATION?
AtLyou are required to do in the first instance is contact the Regutation
Depa rtment by e- ma i [i n g cmpapplicationsftlnfopp-regulation.co.uk
15 THERE A TIME LIMIT FOR MAKING AN APPLICATION?
Yes, app[icants must fi[e an app[ication for compensation with NFoPP within
a period of 12 months from the date that NFoPP are first aterted to issues
with a member company.
WILL I NEED TO BE ABLE TO PROVE FRAUD?
No. You only require proof that you have not received monies to whlch you
were legatty entitted.
MYAGENT CLAIMS THEY HAVE SPENT MY RENT UPGRADING MY PROPERTY.
IS THIS POSSIBLE?
This is possibte depending on your Terms and Conditions of Business
with your agent, but you shouLd be provided with copies of the appropriate
receipts by the agent.
MY AGENT USES A THIRD PARTY COMPANY TO COLLECT THE RENT AND TO
HOLD THE TENANCY DEPOSIT, AM I COVERED?
ln those circumstances such ctient money might not fat[ within the ctient
money protection scheme. You wi[[ need to make f urther enquiries by
emailing pubtic@nfopp-regulation.co.uk
#LOOKFORTHELOGO
NFOPP- REGU LATION . CO, UK
WHATWILL HAPPEN NEXT?
You witt be asked to submit your application in writing aLong with
supporting evidence. Evidence of a tenant's deposit for example coutd be
a tenancy agreement and a deposit protection certificate, if appropriate.
Evidence from a [andtord claiming rent had been paid but not passed on
wou[d be a bank statement from a tenant showing payment to the agent
atong with your own bank statements showing previous payment made and
stopping to match the tenant's statements. This is not an exhaustive List of
supporting documents.

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Client Money Protection - FAQ

  • 1. RESULATIONworking in the pubLic interest Your regutated agent is: Erre oFriltMP fu2a55 www.nfopp-regulation.co,uk/protecti ng-clients-money Arbon House, 5 Tournament Court, Edgehitt Drive, Warwick CV34 6LG T:0845 250 6009 F:01926117 7BB E: publict-dnfopp-regutation.co.uk Registered in England No. 897907. Registered address Warwick office PROTECTION FREQU ENTLY ASKED QU ESTI O NS 4NAEANational Associrtion of Estate Aqents -trlDTCBA lnstikrlion ol Connrercial 6 Business Agents IUAVA Nalional AssociatroI of Va|rars and Aralio[Pers REGULATION CLI ENTMONEY ffi
  • 2. CLI ENTMONEY ffiPROTECTION NFOFP REGULATION worktnq in llle pLthLic interes[HXPLA -dHM.,. MY LETTING AGENT TELLS ME THEY HAVE CLIENT MONEY PROTECTION. WHAT DOESTHAT MEAN? It means that shou[d the agent misappropriate your rent, deposit or other funds the scheme wit[ consider an app[ication to compensate you. ARE THERE ANY LIMITS TO THIS COVER? NFoPP through their scheme wit[ compensate a [andlord or tenant up to a Iimit of f25,000. However, [andtords are Iimited to a maximum of three months rent. The totaI payab[e in respect of a member companywou[d be f500,000. ln any one year the scheme has a Iimit of f3mil"l"ion. HOW DO I MAKE AN APPLICATION? AtLyou are required to do in the first instance is contact the Regutation Depa rtment by e- ma i [i n g cmpapplicationsftlnfopp-regulation.co.uk 15 THERE A TIME LIMIT FOR MAKING AN APPLICATION? Yes, app[icants must fi[e an app[ication for compensation with NFoPP within a period of 12 months from the date that NFoPP are first aterted to issues with a member company. WILL I NEED TO BE ABLE TO PROVE FRAUD? No. You only require proof that you have not received monies to whlch you were legatty entitted. MYAGENT CLAIMS THEY HAVE SPENT MY RENT UPGRADING MY PROPERTY. IS THIS POSSIBLE? This is possibte depending on your Terms and Conditions of Business with your agent, but you shouLd be provided with copies of the appropriate receipts by the agent. MY AGENT USES A THIRD PARTY COMPANY TO COLLECT THE RENT AND TO HOLD THE TENANCY DEPOSIT, AM I COVERED? ln those circumstances such ctient money might not fat[ within the ctient money protection scheme. You wi[[ need to make f urther enquiries by emailing pubtic@nfopp-regulation.co.uk #LOOKFORTHELOGO NFOPP- REGU LATION . CO, UK WHATWILL HAPPEN NEXT? You witt be asked to submit your application in writing aLong with supporting evidence. Evidence of a tenant's deposit for example coutd be a tenancy agreement and a deposit protection certificate, if appropriate. Evidence from a [andtord claiming rent had been paid but not passed on wou[d be a bank statement from a tenant showing payment to the agent atong with your own bank statements showing previous payment made and stopping to match the tenant's statements. This is not an exhaustive List of supporting documents.