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Claire Snowden
17 Herons Court ● West Bridgford ● Nottingham ● NG2 6QD
Telephone: 01159 234 076 / 07752 117 906 ● Email: jeznclaire24@yahoo.co.uk
A highly versatile andpro-activeHRprofessional withvaluable expertiseinLearning&Development,teaching
and training,whoisable totrulymaximise the potential of eachcareerchallenge andcontributereal value.An
astute problemsolverwhoquicklygetsto gripswithHR related challengestodeveloptransformational strategies
and successful solutions acrossanemployerbrand, withthe ability andpotential toflourishinaseniorHR role.
CurrentlybasedinNottinghambutaspiringtorelocate to London.
Jan 16 – Present HR Officer● NottinghamTrent University
Achievingtimelyandeffective resolutionstoHR managementissues,whilstequippingmanagersandacademics
withspecialistadviceandcoachingonall HR mattersforone of the largestuniversitiesinthe UK,withalmost
27,000 studentsacross3 campuses.Focusedon HR mattersat the College of Science andTechnology.
 Inheritedanexisting,challenging ERcaseloadatdifferentstagesof progression,rapidlygettingtogrips
withcomplex andsensitive employee relationsissuessuchasfixedtermcontracts;receivingexcellent
feedbackoneffective andthorough approachfromHR Manager andBusinessPartners.
 Coached,negotiatedwithandinfluencedsenioracademicsonHR policies,whilstestablishingprofessional
respectthroughinitiatingregularmeetingswithAcademicTeamLeaders;demonstratingsuperb
communicationandinter-personal skills.
 EstablishedaStaff Wellbeingsteeringgroup,identifyingproactive interventionsto promote attendance
and reduce work-relatedstress.
 Implementedthe roll-outof anewe-recruitmentsysteminthe College,providinghands-ontraining.
 Offeredexpertadvice onasensitiveill healthcapabilitycase,achievingacknowledgementforefforts.
 Involvedinseniorlecturerrecruitment,inadditiontodisciplinary/grievance casesarisingfroman
academicleadershipre-structure.
Mar 2014 – Sept 2015 BusinessEnglishTrainer ● Marcus Evans Linguarama, Berlin
Taught corporate Englishand inter-cultural awarenesstoE.ON employeesinHannoveracross7 language abilities
before expandingclientbase,foraleadinglanguage course providerteaching20,000 people in60 countries.
 Utilisedinnovativeteachingtechniquestailoredtothe audiences,with100% of studentsrating
professionalismandtrainingskillsas‘excellent’inafeedbacksurvey.
 Overcame challenge of workinginanew country,withno administrative support,toexcel inthe role.
Nov 2013 – Jan 2014 Temporary HR Administrator ● Circle Private Medical Healthcare
May 2013 – Aug 2013 Learning and DevelopmentCoordinator● Department for Education
Workedfor the Governmentdepartment responsibleforeducationandchildren’sservicesinEngland,organising
a large data return oncivil service FastStreamcandidatestothe DepartmentforWorkand Pensions,inorderto
prove returnon investment.
 Completedthe datareporteffectivelyto averytightdeadline withlimitedresource andreceived
excellentfeedbackon the organisation of multiple trainingeventsduringthistemporaryrole.
Feb2012 – Mar 2013 EFL Elementary School Teacher ● ILS, Seoul,South Korea
Adaptedtoa newculture,language andsocietytoraise the educational attainmentof childrenaged5-13in
Professional profile
Career history

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Englishlanguage skillsforthis small, privatelyruninternational school.
 Builttrustand utilisedinnovative andappropriateteachingmethods,developingstrongrelationships
witha class of ten5 yearold Koreanchildren,whomade the mostprogressfromall 10 groupsin the year
and were acknowledgedasa‘model’class.
 Requestedbythe Directorof the School to share bestpractice and mentorotherforeignteachers.
Jan 2009 – Jan 2012 SeniorHR Advisor ● University of Leicester
Coachedbusinessmanagersandsenioracademicsonall HR themes andat all levelsof complexityforthisleading
research-leduniversity,namedUniversityof the Year2008 by TimesHigherEducation.
 Chose to workinthe mostchallenging HRareasof TUPE, redundancyand fixedtermcontracts;
streamliningthe managementof fixed-termcontractsandimprovingcommunicationonthe issue by
designingatrainingpackage ona Blackboardplatform - praisedfortacklingthis very difficultissue.
 Excelledatvital relationshipbuildingwithacademics,managingacaseloadof approx.30 at a time,
includingmany sensitiveand highriskcases.
Apr 2008 – Oct 2008 HR Support Consultant● E.ON (6 month contract)
Providedvaluable employeerelationsandemploymentlaw advice aspartof a new teamfor one of the UK's
leadingenergysuppliers,with79,000 people worldwide.
 Leda Roadshowprojectdesignedtopromote the SupportConsultantTeamandencourage contactcentre
use;utilisingstrongskillsinteachingandtraining,whichboostedcall volumesby45%.
Jul 2006 – Apr 2008 SeniorEmployee RelationsAdvisor● Alliance Boots
Offeredexceptional ERadvice forthis leadingpharmacy-ledhealthandbeautyretailer, the firsteverFTSE100
companyto be boughtby a private equityfirm. Advisedonawide range of queriesatall levelsof business.
 Pro-activelyinstigatedthe design,implementationanddeliveryof aperformance management
framework,ensuringthatitofferedqualitative as well asquantitative feedbacktoimprove the service
offer;nowutilisedasa successful succession tool andforperformance management.
 Introducedandmanageda newER surgery,enablinglinemanagerstoobtainconfidential advice.
Jul 2004 – Jun 2006 HR Assistant ● Experian
Assistedthe HRoperationof this global informationservicesgroupwithoperationsin40countriesand17,000
employees. SupportedHRAdvisorsoncontractmanagement,induction,payroll administrationandmaternity.
 Utilisedinitiative toorganise the cross-trainingof the twoHR teamsto improve the service offeredtothe
business,whilstalsomakingsignificantcontributionstoProjectLilyDaisy,whichaimedtosynchronise the
language usedforall HR lettersandprocedures.
Mar 2002 – Jul 2004 General Administrator● Nottinghamshire CountyCouncil Trading Standards
CompetentinMicrosoftOffice (Word,Excel andPowerPoint)
English(fluent) ●French(basic) ●German(intermediate)
 CharteredCIPDmembership since 2009 (Level 7/graduate membershipachievedin2008)
 TeachingEnglishasa ForeignLanguage (TEFL),120 hours of accreditedtraining,2011
 Certificate inEnglishLanguage Teachingto Adults(CELTA),2013
IT Proficiency and Languages
Education and professional development

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 BA (Hons) Politics,Universityof Nottingham, 2:1achieved,2001