Civic tech for smartphone beginners: is the future binary? - Arran Leonard (Integrity Action)
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This was presented at mySociety's TICTeC Show & Tell event, which was held virtually on 23rd March 2021. More details on the event can be found here: https://tictec.mysociety.org/showandtells/2021
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Civic tech for smartphone beginners: is the future binary? - Arran Leonard (Integrity Action)
- 1. Civic tech for smartphone beginners: Is the future binary? Arran Leonard, Techology Manager Integrity Action
- 2. Civic tech for smartphone beginners: Is the future binary? Arran Leonard, Integrity Action integrityaction.org
- 5. In practice : A promise is made to a community
- 6. In practice : Monitors use our App to report Progress & Problems A promise is made to a community
- 7. In practice : Monitors use our App to report Progress & Problems A promise is made to a community Duty bearers are informed and take action
- 8. In practice : A promise is made to a community Duty bearers are informed and take action Problems are fixed Monitors use our App to report Progress & Problems
- 9. In practice : A promise is made to a community Duty bearers are informed and take action Communities benefit Problems are fixed Monitors use our App to report Progress & Problems
- 10. The Types of data we’ve collected and what we’ve learned
- 11. Version 1 Objective: Provide end users the ability to report problems how they see them in their own words Give ownership of the project to those monitoring Key Learnings High Qualitative data No required fields resulted in non comparable data Difficult to make conclusions and resolve issues
- 12. Version 2: Update Change: • Everything was made mandatory • Free text & Open ended questions kept Key Learnings Better ability to compare answers We were not being considerate of monitors time
- 13. Version 3 Change: • Effort conduct on simplifying & streamlining • Less required fields • Large shift to yes/no answers Key Learnings Better monitoring experience More monitoring More Data Some feedback lacked depth We had to go back to monitors for clarification
- 14. DevCheck V1-V3: Insights & Lessons learned The Bottom line: • Restricted metrics make for simple analytics Free Text: • Can be accessibility barrier • Multilingual & varying alphabets introduce considerable complexity
- 15. Our Objective: Relevant & Actionable Data Open Process: • Working closely with partners to define: • Desired Metrics • Data use cases • Question Sets Closed questions: • With defined specific questions can be asked
- 16. Version 4 Change: • All questions are changed to selectable answers / yes & no • With the option to add comments • Option to include additional Media
Editor's Notes
- I’d like to tell you a Little bit about the application that we develop and the lessons we’ve learned about data gathering in the field. Org App Iteration Lessons learned -> Data we’ve gathered
- Live data
- Methodology Technology Project Progress
- 1) Authority & Ability to Deliver
- Deviations to what has been promised Being delivered
- Brought to the attention Real time JWG -> Assist forming
- Fix’s reported
- It’s a collaborative process
- Valuble insight into the monitoring experience Different problems reported on different visits Empower users
- If you limit the data inputs you don’t need to clean your data Free Text Requires a higher level of literacy
- Relevant = Actionable