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CIS 524 Week 2 Case Study 1 User Interfaces
CIS 524 Week 3 Assignment 1 Accessibility
CIS 524 Week 4 Case Study 2 Design Process
CIS 524 Week 6 Assignment 2 Menu Selection
CIS 524 Week 7 Case Study 3 Security
CIS 524 Week 8 Assignment 3 Direct Manipulation
CIS 524 Week 9 Assignment 4 User Frustration
CIS 524 Week 10 Term Paper Crowdsourcing
CIS 524 Week 1 Discussion 1 Creating an Interface
CIS 524 Week 1 Discussion 2 Goal Setting
CIS 524 Week 2 Discussion 1 Interface Design Guidelines
CIS 524 Week 2 Discussion 2 HCI Theories
CIS 524 Week 3 Discussion 1 Electronic Ballots
CIS 524 Week 3 Discussion 2 Interface Design Models
CIS 524 Week 4 Discussion 1 Direct Manipulation and Virtual
Environments
CIS 524 Week 4 Discussion 2 Menu Selection and Organization
CIS 524 Week 5 Discussion 1 Command and Natural Language
CIS 524 Week 5 Discussion 2 Developing Commands
CIS 524 Week 6 Discussion 1 Interaction Devices
CIS 524 Week 6 Discussion 2 Collaboration and Social Media
CIS 524 Week 7 Discussion 1 Quality of Service

CIS 524 Week 7 Discussion 2 Balancing Function and Fashion
CIS 524 Week 8 Discussion 1 System Documentation
CIS 524 Week 8 Discussion 2 Online Communities
CIS 524 Week 9 Discussion 1 Searching textual documents
CIS 524 Week 9 Discussion 2 Advanced Filtering
CIS 524 Week 10 Discussion 1 Characterizing Data Types
CIS 524 Week 10 Discussion 2 Information Visualization
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CIS 524 Week 1 Discussion 1 Creating an
Interface
Week 1 Discussion 1
"Creating an Interface” Please respond to the following:
· Imagine you are managing a design project that will create an
interface for automobile mechanics. The interface would be used by the
mechanics to look up various fixes and parts for any number of makes or
models of automobiles that may come through their garage. Decide what
usability measures would be most motivating when designing this
interface and describe the unique challenges you would have to plan for
when designing an interface for an automotive repair shop. Use
supporting evidence to support your response.
· Physical, cognitive, perceptual, personality, and cultural
differences introduce challenges when designing universally usable
products. Choose one area from the list above and describe why it is the

biggest challenge to overcome when creating universally usable designs.
Support your response.
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CIS 524 Week 1 Discussion 2 Goal Setting
Week 1 Discussion 2
Early computers were only usable by experts with strong technical
knowledge. Examine how interactive systems have changed throughout
the years to accommodate average users and describe two advantages
and two disadvantages associated with these changes.
From the e-Activity, examine the two articles you selected on universal
usability and discuss one topic of interest that was addressed.
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CIS 524 Week 2 Case Study 1 User Interfaces
Case Study 1: User Interfaces
Due Week 2 and worth 90 points

Early user interfaces were designed with little or no consideration for the
end user. This was largely due to technical and hardware limitations. The
poor interface design required a specific skill set for users and limited
the mass appeal of computers. Modern interfaces are much more user
friendly. Theo Mandel wrote about the five (5) golden rules of interface
design. Read Mandel’s article located
athttp://www.theomandel.com/docs/Mandel-GoldenRules.pdf.
Write a four to five (4-5) page paper in which you:
Describe three (3) interfaces you interact with on a daily basis.
Analyze each interface you identified in Question one (1) and assess
how it adheres to Mandel’s five (5) golden rules.
Suggest two (2) changes for each interface to achieve a more user-
friendly design and justify your suggestion.
Provide three (3) screen shots for each interface. Note:These screen
shots should be labeled and appear in the appendix of the case study.
These pages are not included in the page requirement for the assignment.
Use at least three (3) quality resources in this assignment.Note:
Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.
Include a cover page containing the title of the assignment, the student’s
name, the professor’s name, the course title, and the date. The cover
page and the reference page are not included in the required assignment
page length.
The specific course learning outcomes associated with this assignment
are:
Describe the usability properties of interactive systems.
Use technology and information resources to research issues in human-
computer interaction.
Write clearly and concisely about HCI topics using proper writing
mechanics and technical style conventions.

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CIS 524 Week 2 Discussion 1 Interface Design
Guidelines
Week 2 Discussion 1
"Interface Design Guidelines" Please respond to the following:
Imagine you are leading a team of designers for a new software product.
During the kickoff meeting, the team starts to discuss design guidelines.
About half of the team complains that guidelines can be too specific,
incomplete, hard to apply, and sometimes wrong. The other half feels
that building on experience from design leaders contributes to steady
improvements. Take a stance on this debate and support your position.
Then discuss how you would solve this conflict to get your meeting back
on track.
Of the eight principles of design, called “Golden Rules” (strive for
consistency, cater to universal usability, offer informative feedback,
design dialogues to yield closure, prevent errors, permit easy reversal of
actions, support internal locus of control, and reduce short-term memory
load) choose the one that is most important and create an argument
supporting your choice. Use specific examples to support your
argument.
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CIS 524 Week 2 Discussion 2 HCI Theories
"HCI Theories" Please respond to the following:
Imagine you are the manager of a medium-sized IT department. While
walking through the hall one day, you overhear a senior-level software
developer telling a newly hired developer to focus on improving his
coding skills rather than learning about theories related to human-
computer interaction. Take a position on whether you agree or disagree
with the senior software developer. Support your decision.
From the e-Activity, discuss the idea that all applications have to be
visually consistent. Argue whether you agree or disagree with the idea
and why.
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CIS 524 Week 3 Assignment 1 Accessibility
Assignment 1: Accessibility

Building a user interface that meets the needs of a diverse population
can be incredibly difficult. Research the best practices for developing a
universally usable interface, as well as some of the federal legislation
that applies (i.e., section 508).
Assess at least five (5) best practices for developing a universally usable
interface.
Evaluate how section 508 affects developing user interfaces and assess
this compliancy standard’s impact on users.
Give three (3) examples of available tools for verifying that your
interfaces meet universal design guidelines and the advantages and
disadvantages of each.
Examine the practicality of building multiple interface options for
diverse populations, rather than building one (1) interface that meets the
needs of the majority of end users.
instructions.
page length.
are:
Explain the guidelines, principles, and theories in an HCI setting.

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CIS 524 Week 3 Discussion 1 Electronic Ballots
"Electronic Ballots" Please respond to the following:
One criticism of electronic ballots for elections is that while intuitive for
younger voters who are familiar with using a mouse to point and click,
elderly voters and motor-impaired users will have difficulty controlling a
mouse. Discuss how you would correct this issue so that every
demographic would have an equal opportunity to vote. Support your
answer.
Imagine you have just finished interviewing a recent college graduate
for a design position within your company. At the end of the interview,
the college graduate remarks that design would be much easier if people
conformed to the design, rather than the design having to be accessible
to diverse populations. Respond to this comment, addressing the legal,
societal, and ethical issues that designers face in regard to human-
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CIS 524 Week 3 Discussion 2 Interface Design
Models

"Interface Design Models" Please respond to the following:
Evaluate interface design models and describe design issues across
human-computer interaction environments associated with these models.
Support your response.
Building an interface can be broken down into the phases of design and
development. Analyze the activities that take place in both phases, and
explain why certain activities should be included in design but not in
development.
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CIS 524 Week 4 Case Study 2 Design Process
Case Study 2: Design Process
Due Week 4 and worth 90 points You have recently started your own
software design company. You discover that your local DMV is looking
to build a system that will allow receptionists to check customers in
quickly. They would like for the system to allow customers to self-
check-in during busy times, but have receptionists check customers in
the rest of the time. Your company puts a bid in for the project and wins.

Read the article located
athttp://www.bcs.org/upload/pdf/ewic_hc07_lppaper18.pdf.
Suggest the prototyping technique you would use for this system and
support your rationale.
Create a management plan containing eight to ten (8-10) stages for
proper design of such a system.
Explain each stage of the management plan and justify your rationale.
Estimate the length of time it will take to complete each stage of the
management plan.
Compare and contrast the self-check-in interface with the interface a
receptionist would use.
Use Microsoft Visio or an open source alternative, Dia, to create a total
of two (2) graphical representations of your proposed interfaces, one (1)
for the self-check-in and one (1) for the receptionist. Note: The
graphically depicted solution is not included in the required page length.
instructions.
page length.
Include charts or diagrams created in Excel, Visio, MS Project, or one of
their equivalents such as Open Project, Dia, and OpenOffice. The
completed diagrams/charts must be imported into the Word document
before the paper is submitted.
are:
Analyze and evaluate interface design models.

Develop an interface design plan that addresses and solves a proposed
business problem.
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CIS 524 Week 4 Discussion 1 Direct Manipulation
and Virtual Environments
"Direct Manipulation and Virtual Environments" Please respond to the
following:
Your software development company has been contracted to build a tool
that will manage user accounts and rights in an Active Directory
environment. One of your developers tells you that he wants the tool to
make use of direct manipulation. A second developer argues that a
command line structure would be a better and more secure approach.
Take a stand on this argument, providing at least three positives of each
approach, and then make a decision for this project and support it.
Describe virtual and augmented reality. Suggest a way in which this
technology could be used in the future; either to improve a current
process / procedure or create a new process / procedure. Provide an
example of your suggested use of the technology.
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CIS 524 Week 4 Discussion 2 Menu Selection and
Organization
"Menu Selection and Organization" Please respond to the following:
Describe the considerations that you would take into account when
selecting the menu style for an application and why. Support your
response with examples.
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CIS 524 Week 5 Discussion 1 Command and
Natural Language
"Command and Natural Language" Please respond to the following:
The president of your company approached you with his iPhone in one
hand and his iPad in the other. He has just purchased the iPhone 4S and
is fascinated with Siri, the voice recognition software. He then pulls up
an app your team developed for the company a few months ago and tells
you that he wants it to work with voice commands just like Siri. When

you pass this information on to your team, the news is met with groans
and angry expressions. One of your developers tells you that it would be
way too complicated to add voice recognition into the app and that you
should have said no. Suggest three techniques to overcome the
challenges of implementing natural language into interface designs.
Sally, a young developer, requests a meeting with you to discuss a
project. Sally tells you that she wants to develop a new application in a
computer language she has developed, hoping to use the project as proof
of concept for her newly developed language. Your firm encourages
technological development and advancement and has allowed similar
developments to happen in the past. Discuss with Sally what is required
to be considered an effective computer language. Suggest three
characteristics that make up an effective computer language. Support
your response with evidence from the textbook or an article you found.
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CIS 524 Week 5 Discussion 2 Developing
Commands
"Developing Commands" Please respond to the following:
You have just finished reviewing a design project your team has
submitted to you and noticed that the team members used a great deal of
command abbreviations. Explain to your team the value of using
abbreviations for commands and give them at least two advantages and
disadvantages associated with using abbreviations. Support your answer.

From the e-Activity, Amore’s and Quesada’s article discusses the
challenges of incorporating Natural Command Language Dialogs
(NCLDs) into a phone system. One challenge pertains to sources of
conflict in NCLDs. Discuss potential sources of conflict with an
interface that you frequently use and devise a solution for preventing the
conflicts.
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CIS 524 Week 6 Assignment 2 Menu Selection
Assignment 2: Menu Selection
Despite being a fairly old technology, menu-driven interfaces are very
common in user interface design. Menu-driven interfaces consist of a
series of screens which are navigated by choosing options from lists.
Evaluate the user dialog strategies used by a menu-driven interface.
Determine why menu-driven interfaces continue to be popular in the
modern computing age.
Suggest at least three (3) strategies for making menu-driven interfaces
visually appealing in the modern computing environment.
Suggest alternatives for menu-driven interface design and explain how
these alternatives can be designed to eventually replace all menu-driven
interfaces.

instructions.
page length.
are:
Explain and describe the process of menu selection and organization.
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CIS 524 Week 6 Discussion 1 Interaction Devices
"Interaction Devices" Please respond to the following:
Touch screens are becoming extremely popular input devices for phones
and tablets. Assess the value of touch screen devices related to human-
computer interaction systems. Identify at least two advantages and two

disadvantages of having touch screen devices in the workplace. Support
your response by citing a quality resource.
Chapter 8 currently has the following subsections, keyboards and
keypads, pointing devices, and speech and auditory interfaces. Predict
what the subsections may be if this book were written 10 years from
now. Justify your predictions.
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CIS 524 Week 6 Discussion 2 Collaboration and
Social Media
"Collaboration and Social Media" Please respond to the following:
While planning for a new project, a young developer mentions that she
used Facebook as a collaborative group space for developing her senior
project. She tells you that it was the ideal solution since it was free and
all of her group members were friends with her. Further, she tells you
that your company should do the same thing. Explain whether or not you
think that Facebook would be a proper venue for your developers to
collaborate. Give at least three reasons for your answer.
Imagine you were going to be teaching this class next semester and you
were given the choice to teach it asynchronously distributed interface,
synchronously distributed interface, or face-to-face. Choose one of these
techniques to teach the class and describe why you chose the
presentation style you did. Discuss the advantages and disadvantages

associated with the style you chose..
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CIS 524 Week 7 Case Study 3 Security
Case Study 3: Security
A large, fast-food chain unveiled a new touch screen register for its
franchises. Each cashier was assigned a user id and password
combination to log in to the register. The system allowed the incorrect
password to be entered four (4) times before the register would lock and
require a manager to unlock it with a key card. To prevent unauthorized
access, the registers would lock after three (3) minutes if the screen was
not touched. When the register locked, only the cashier who was logged
in prior to it locking could unlock it without a system restart.
After a few days in operation, restaurant managers started complaining
about the amount of time they were spending unlocking the registers.
Some cashiers were forgetting their user Id and password, so other
cashiers would log in for them. It also seemed that the button layout
made it easy for the cashiers to key in the incorrect password. The
managers also complained that cashiers would leave for a break or end
their shift and forget to log out of the locked register. The managers
would have to reboot the system, a three to five (3-5) minute process in
order for the next cashier to log in. Additionally, managers noticed that
grease was building up on the touch screens, making them less
responsive.
Write a five to eight (5-8) page paper in which you:

Analyze the new system and determine the design issues with this new
system.
Describe how you would correct the design issues with the system to
make the restaurant managers happy.
Create a design plan that:
Lists and explains the tasks associated with improving this interface.
Contains at least six (6) tasks.
Includes realistic time estimates for each task to be completed.
Analyzes the development of the system in your plan.
Analyzes the testing of the system in your plan.
Analyzes the implementation of the system in your plan.
Examine how this system balanced security and usability, and explain
the challenges of incorporating system security and system usability into
a design.
Suggest changes that could be made to the security of this system to still
meet security objectives but make the system more usable.
Use Microsoft Visio or an open source alternative, Dia, to create a
graphical representation of your proposed interface.Note: The
graphically depicted solution is not included in the required page length.
instructions.
page length.
Include charts or diagrams created in Excel, Visio, MS Project, or one of
their equivalents such as Open Project, Dia, and OpenOffice. The
completed diagrams/charts must be imported into the Word document
before the paper is submitted.

are:
Describe the inherent design issues across HCI environments
Develop an interface `
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CIS 524 Week 7 Discussion 1 Quality of Service
1) Your design team presents a project to you, in which most inputs seem
to have about a 1.5-second delay before a response. The lead designer
has decided this response is acceptable. Analyze response-time models
and decide if the response time in the presented project is acceptable.
Explain why it is or is not.
2)Evaluate the importance quality of service has to designers. Choose
two areas discussed in the textbook you would focus your attention to
ensure quality of service for a team of designers that you were
managing. Justify your choices.
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CIS 524 Week 7 Discussion 2 Balancing Function

and Fashion
3)Error messages are a key part of an overall interface design strategy of
guidance for the user. Discuss strategies to ensure integrated,
coordinated error messages that are consistent across an application.
4) Choose the one topic covered in Chapter 11 (error messages, non-
anthropomorphic design, display design, window design, and color) that
creates the biggest challenge to achieving balance between function and
fashion. Support your response.
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CIS 524 Week 8 Assignment 3 Direct
Manipulation
CIS 524 WEEK 8 ASSIGNMENT 3
Assignment 3: Direct Manipulation
Early computer systems relied on command line interfaces to perform all
actions. Today, the majority of systems use direct manipulation rather

than a command line interface. The goal of designing a direct
manipulation interface is to make use of the system intuitive to the end
user. One industry that has been extremely successful designing intuitive
direct manipulation inputs is the video game industry. Most game
players are able to learn controls as they play a game and then apply the
same controls to similar games. Rarely do they need to read a user
manual.
1.Describe the three (3) principles of direct manipulation and give
examples as to how they are used in video game controls.
2.Analyze video game-type interfaces and discuss three (3) reasons why
video game-type interfaces would not be effective for real-world
applications.
3.Describe at least three (3) advantages of direct manipulation versus
command line interfaces.
4.Evaluate direct manipulation and describe three (3) problems with it.
5.Use at least three (3) quality resources in this assignment. Note:
instructions.
page length. ?The specific course learning outcomes associated with this
assignment are:
Describe direct manipulation and virtual environments.
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CIS 524 Week 8 Discussion 1 System
Documentation
"System Documentation" Please respond to the following:
Ray and Jason have just finished developing the documentation for a
system your team recently completed. Ray insists that the documentation
should be printed in booklet format and included with the system. Jason
insists that paper manuals are outdated and that the documentation
should only be distributed electronically via DVD. Compare and
contrast the use of online documentation and paper documentation.
Then, make a decision about what documentation you will provide with
your system and explain it to Ray and Jason
Debate whether or not to give credit to authors and designers of training
manuals. Support your argument.
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CIS 524 Week 8 Discussion 2 Online Communities

"Online Communities" Please respond to the following:
Evaluate online tutorials and online communities in regard to helping
users. Create an argument for the approach you find to be the most
effective and explain why.
From the e-Activity, evaluate at least two sites or tools for developing
end user documentation. Discuss the abilities the sites or tools provide
and how the sites or tools aid in the creation of user documentation.
Make a suggestion to improve the site or tool.
CIS 524 Week 9 Assignment 4 User Frustration
"Online Communities" Please respond to the following:
Evaluate online tutorials and online communities in regard to helping
users. Create an argument for the approach you find to be the most
effective and explain why.
From the e-Activity, evaluate at least two sites or tools for developing
end user documentation. Discuss the abilities the sites or tools provide
and how the sites or tools aid in the creation of user documentation.
Make a suggestion to improve the site or tool.
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CIS 524 Week 9 Discussion 1 Searching textual
documents

1) Your company has been hired to design a product that will provide
searches of textual documents and database querying. Your design team
has not developed a product like this before. Examine the challenges
associated with searching in textual documents and database querying.
Describe how the five-stage search framework shared in Chapter 13
could be used to overcome those challenges.
2)Assess current multimedia document search techniques and suggest
three techniques to improve multimedia search experiences. Explain
why you chose to recommend each of the techniques you suggested.
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CIS 524 Week 9 Discussion 2 Advanced Filtering
Describe the most effective advanced filtering and search interface.
Argue why the interface you chose is more effective than others, and
describe who benefits most from the interface you are describing.
From the e-Activity, Google has been the dominant market leader for

search engines for the past several years, despite a fairly basic interface
and competition from competitors like Microsoft and Yahoo. Discuss
reasons why Google has been able to maintain such a high market share.
Also, suggest some ideas for a search engine that would be able to take
market share away from Google.
***E-Activity: Read the article titled “History of Search Engines: From
1945 to Google Today” about the history of Internet search engines,
located at http://www.searchenginehistory.com/
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CIS 524 Week 10 Discussion 1 Characterizing
Data Types
"Characterizing Data Types" Please respond to the following:
Justify characterizing data types according to task taxonomy. Support
your response.
Assess the value to an interface designer, of being familiar with the
seven basic tasks and create an argument for which three of the seven
basic tasks are the most important to incorporate in a design.
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CIS 524 Week 10 Discussion 2 Information
Visualization

"Information Visualization" Please respond to the following:
Despite increases in computing power and network bandwidth, many
user interfaces are still largely text oriented, with a few icons and
illustrations. Discuss at least three reasons why text-oriented interfaces
are still the most common.
From the e-Activity, identify the tool you would be most likely to use in
a design project and explain why you selected it
e-Activity:
Use the Internet to locate an article on information visualization tools.
Note: Requirement is 1 and half page with reference
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CIS 524 Week 10 Term Paper Crowdsourcing
Term Paper: Crowdsourcing
Crowdsourcing in the field of interface design takes tasks traditionally
performed by specific individuals and spreads them out among a group
of people or a community. These assignments are usually done through
an open call. Crowdsourcing has become increasingly popular with the
growth of Web 2.0 and online communities.

Write a fifteen to eighteen (15-18) page paper in which you:
Examine the invention and growth of crowdsourcing in the field of
interface design.
Describe the impact that crowdsourcing has had on the field of interface
design.
Analyze and discuss at least three (3) benefits of incorporating
crowdsourcing in a design project.
Analyze and discuss at least three (3) challenges of incorporating
crowdsourcing in a design project.
Propose a solution for generating interest in your design project from an
online community.
Suggest a solution for evaluating the skill set and quality of the code
submitted by potentially unknown users.
Describe how crowdsourcing may affect the budget and timeline of a
design project.
Assess crowdsourcing in regard to the legal, societal, and ethical issues
it raises, and suggest methods to alleviate these concerns.
Use at least five (5) quality resources in this assignment.Note: Wikipedia
and similar Websites do not qualify as quality resources.
instructions.
page length.
are:
Compare and contrast the design and development processes in HCI.
Describe legal, societal, and ethical issues in HCI design.
Describe the inherent design issues across HCI environments.

Grading for this assignment will be based on answer quality,
logic/organization of the paper, and language and writing skills, using
the following rubric.
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