Cibernos is a Spanish technology services company founded in 1966 with 850 employees. It offers a wide range of products and services including business process outsourcing, technological outsourcing, contact centers, document management, and consulting and projects. It has national and international presence, satisfied customers in various industries, and certifications in quality management and environmental standards.

1. CORPORATE PRESENTATIONJanuary, 2015

2. WHO WE ARE
• Cibernos was founded in 1966, making us one of the most
experienced technology services companies in Spain.
• A 100% Spanish company, we currently have approximately 850
employees.
• The wide range of products and services we offer allows us to set up
and install Integrated Solutions adapted to the requirements of our
customers.
1

3. 2 WHO WE ARE
National and International Presence
Software Factory
Managed Services
Commercial Offices

4. 3 WHO WE ARE
Sales Distribution by Sector (Spain)
19%
Industry &
Services
21%
Telecom &
Utilities
38%
Finance &
Insurance
22%
Public
Admon.

5. Public
Admon.
Industry &
Services
UtilityTelecom
Construction &
Engineering
InsuranceFinance
4 WHO WE ARE
Some satisfied customers

6. 5 WHAT WE OFFER
• BPO - Functional and Sectorial Outsourcing
• Technological Outsourcing - Backup, sync&share,
WifiGO
• Contact Center
• Document Management
• Efficiency and Savings
• Electronic Invoice
Managed Services
• Technological Consulting
• Process Consulting
• BPM Projects
• Mobility Projects
• BI Projects
• GIS Projects
• SmartCity
Consulting and Projects
• Software Factory
• Process Factory
• Application Management
• Data Recovery
• Training
• Professional Services
Technological Services
• PLAN - BPMS
• AppNOS - Mobility
• Airback - Storage and Backup
• Vision - Identity Management
• Openbravo - ERP
• BI4WEB - BI
• Business Processes
Solutions and Products
Certifications and
Approvals

7. Success Stories
• Process Factory: Development of process-based
management applications (Madrid, Seville,
Cádiz)
• Application Management: Outsourcing of
application maintenance
• Data recovery: Recovery of data on digital
media and secure data elimination
• Training: In person and eLearning technology
training (programming, security,
communications, office automation, etc.)
• Professional Services: ICT professional profiles,
operations specialists and departmental tasks
Services
Specific services rendered by Cibernos with a predetermined scope and
budget.
TECHNOLOGICAL SERVICES
PF processes - BBVA, Isban, Citi, GNF, REE
PF cases - City of Valdepeñas
Approval Testing - Ministry of Health
Application Management - Lince-CITI
Data Recovery - C.N.I.
Office Automation Training - Fundosa
GIS Training - ESRI, SF free
CIBERSOC Training - Deloitte
On-line Training - Movistar
SP Development - Draft Income Tax Return
(AEAT), Metro de Madrid
SP Systems - Produban

8. Success Stories
MANAGED SERVICES
• Functional and Sectorial BPO: Departmental or
operational tasks
• Technological: IT tasks such as back-up, private
cloud and WiFi network management
• Contact Center: Telephone support, helpdesk
• Document Management: Digitisation, document-
related tasks and custody
• Efficiency and Savings: Assistance with SS tax
recovery (IT/discounts) and income tax (VAT)
• Electronic Billing: Adaptation and delivery to e-FAC
points; adaptation of local government's ERP for the
integration of this service
Services
Cibernos assumes the management of the client's resources and oversees
both front-office and back-office operations with the aim of making
processes more efficient and reducing costs.
Offshore - Bankinter, BBVA
Supplier Management - Multi-assistance
Infrastructure Management - Ericsson
Backup - Editorial Santillana
Customer service - Iberia
Corporate WiFi - Vodafone
Free WiFi - Tecnocom
HR - Santander
SS tax recovery - BQ
E-billing - Basware

9. • Technological Consulting: Product selection
and definition of ICT architecture
• Process Consulting: Business process modelling
• BPM Projects: Developments on BPMS
Platforms
• Mobility Projects: iOS, Android and Windows
Phone native applications
• BI Projects: Dashboards and BAM
• GIS Projects: With Google platform, Esri and
open source software
• SmartCity: Architecture and services for the city
Consulting and Projects
Cibernos also provides consulting, system design and application
development and maintenance using the most appropriate
methodologies and technologies in each case.
CONSULTING AND PROJECTS
Loan Approval - BBVA
Expatriate Management - EMS
Public Works Licenses - GN Fenosa
Microcredits - Fundación BBVA
Mortgage Asset Mgmt. - CITI
Authorisation to Access ICT - ISBAN
Urban Planning GIS - Zaragoza, Marbella and
Las Palmas City Councils
Case Management - City of Valdepeñas
Street Lighting - City of Puerto Real
Dashboard - Transfesa
Customer Registration - UBS
Success Stories

10. Success Stories
• PLAN: Business Process BPMS
• AppNOS: Mobility of business back-office
operations
• Airback: Storage and Backup
• Vision: Identity Management
• Openbravo: ERP open source.
• BI4WEB: Multi-device BI
• Business Process Solutions:
₋ Functional:
ICT, HR, Commercial, Financial
₋ Sectorial:
Infrastructure, Banking, Telco, Insurance
₋ Compliance
Sustainability, ORP, the Environment
Solutions and Products
The Cibernos portfolio includes proprietary and third party products as
well as business process solutions developed on the PLAN BPMS
platform.
SOLUTIONS AND PRODUCTS
Airback - Toyota FS
Vision - Junta Castilla La Mancha
ORP, SySprocess - Enagas
ORP, CAEprocess - Red Eléctrica de España
Environment, CAMAprocess - Aldesa
Real Estate Assets, REMA - CITI
Operations, Optimus CPD - BBVA
Building Licenses, Solventa - Gas Natural Fenosa
Committee Management - BBVA

11. 6 CERTIFICATIONS
ISO 9001:2008
Services of
Technical Asistance
for the
Development of
Information
Systems for
contracts with
Public
Administration
OSHAS 18001:2007
Technical Assistance
for the Development
of Information
Systems
ISO/IEC 15504 (SPICE)
Level 2
The System of Quality
Management in the
Development of Software
of CIBERNOS
CONSULTING understands
the processes applied to
developing turnkey
applications and under
the platform PLAN, using
.NET technologies and
Java according to the
standard ISO/IEC
12207:2008 and the
method to evaluate the
quality and maturity of
the same
ISO 14001:2004
Services of Technical
Asistance for the
Development of
Information Systems

12. 7
In the Public Administration
QUALIFICATIONS
Patrimonio 26/2011
Company certified by the Dirección General de Patrimonio del Estado for the provision of information
systems services (AM 26/11) with destination to the General Administration of the State, Institutions of the
Social Security and other State Public Entities.
Patrimonio 27/2012
Company certified by the Dirección General de Patrimonio del Estado for the provision of Hosting Services
(AM 27/12) for Public Administration

13. 8
Business TIC
association of
Andalucía
Centre of
reference and
official
formation of
the BPM in
Spain and
LATAM
Cibernos is a member of:
PROFESSIONAL ASSOCIATIONS
• Largest ICT Cluster in Spain (+ 370 members)
• International expansion strategy
• Brussels office (EU)
• Krakow office (Poland)
• Colombia office (coming soon)
• Members of Andalucia Smart City Cluster
• It promotes the implementation and evolution of BPM
• Collaboration between members and promotes
implementation of BPM initiatives
• Analyze the BPM market for an Observatory for reference

14. 9 COMMERCIAL AND TECHNOLOGICAL
PARTNERS

15. +34 91 724 19 40
marketing@cibernos.com
www.cibernos.com
Our experience, know-how and
capabilities make us a trusted
technology partner.