International customer returns and customer satisfaction can be difficult due to expensive import tariffs, shipping costs, and customer service costs. CHINUS addresses this by providing world-class customer satisfaction through replacing all returns at their cost, receiving returns in warehouses around the world, and offering state-of-the-art customer service. This allows online retailers to focus on growing their business by creating customer loyalty and increasing sales with repeat customers while lowering costs and removing dead inventory from their balance sheets. CHINUS takes on the entire returns process so retailers don't have to, combining return logistics and satisfaction guarantees.

2. International Customer Returns
&
Customer Satisfaction
A Tough Problem
Made SIMPLE

3. Customer Returns
Low Customer Satisfaction
Expensive Import Tariffs Back
To China
Expensive Shipping Costs
on Customer Returns
Expensive Customer Services

4. What Does CHINUS Do?
We Provide World Class Customer
Satisfaction
We protect EVERY product you ship
We Replace ALL Returns at Our Cost
We Receive All Returns in Our 3rd Party
Warehouses
(USA / UK / Germany)
Customer Service –
State of The Art Call Center

5. Why Use CHINUS ?
To Create Customer Loyalty
Increase Your Sales with Repeat
Customers
Lower Your Costs & Remove Dead
Inventory From Your Balance Sheet
Allow You to Focus On growing
Your Business

6. What does The International
Online Retailer Need To Do?

7. Absolutely Nothing !
We do it All

8. The Complete Returns Process
CHINUS takes all the work and costs out of the Returns process
so you don’t have to. We marry two enterprises…
• Return Logistics
• Satisfaction Guarantee Coverage
By combining these two packages, The International B2C & B2B
Online Retailer can focus their energies on Sales and REMOVE
the cost and burden of Returns from their Accounting &
Profitability.
The increase in Positive Customer Satisfaction and COMPLETE
Replacement Coverage on ANY product delivered by The
International Online Retailer, within the first 30 (or 60) days, will
increase Customer Loyalty AND increase SALES!

9. How It Works…
• Satisfaction Guarantee coverage is placed on EVERY product sold by The
International Online Retailer.
• A nominal fee (usually between $.40 - $.90) per item shipped is charged.
• Once the Customer receives the product, it is covered by the Benefit for 30 Days.
• No matter what the problem…Color, appearance, functionality, performance, bad
description, almost anything…CHINUS will cover the eligible product and replace it
at OUR COST… The Customer pays NOTHING, The International Online Retailer
pays NOTHING!
• Our State of the Art Call Center (over 250 representatives) are ready to answer any
Customer concerns.
• Over 600,000 Square Feet of Return Centers in the USA, UK, and Germany are
prepared to receive the customers returns, inspect the defect or problem, and issue a
replacement WITHIN 48 hours of initial receipt.

10. B2C 1-2 Year Extended Service / Replacement
Warranty on China Products
B2B 1-2 Year Extended Service / Replacement
Warranty on China Products
OEM Warranty Package – With Return Logistics

11. CHINUS is ready to LAUNCH
you to the next level
of Customer Satisfaction

12. We are happy to help you!
Contact us: Info@CHINUS.US