Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Check Point Sample Report
1.
2. T his comprehensive CheckPoint report presents a balanced picture of
your strengths and developmental areas, compiled from surveys
completed by sources that you, and perhaps your boss, selected for their
relevant perspectives. This report should be used in conjunction with the
Development Summary to capitalize on the opportunity to see yourself as
other key individuals see you and to use the resulting insights as a
springboard for your future growth and development.
This report is intended to be a check point along the continuum of your
career and leadership development. The objectives of this process are to help
you: assess your performance in relation to your goals, clarify the perceptions
of others, prioritize your development needs, and then develop action plans t o
address them.
“There’s only one corner of the universe you can be certain
of improving, and that’s your own self.”
Aldous Huxley
4. Introduction T his report summarizes the results of the CheckPoint surveys that you, your boss, direct reports and
peers recently completed. The job performance scores you received are presented in graphs and
numeric scales on the pages that follow.
CheckPoint
Avariety of skill areas are covered. In a progression of increasingly detailed skills, the CheckPoint
360° Competency System assesses 8 major Skill Clusters, which break down into 18 Skill Groups, which encompass all 70
Feedback System™ survey items.
Scores are determined by the 5-point scale used on the CheckPoint Survey:
0 Not Applicable (not averaged into scores)
1 Never demonstrates this skill
2 Seldom demonstrates this skill
3 Sometimes demonstrates this skill
4 Usually demonstrates this skill
5 Always demonstrates this skill
Feedback is reported in the following 5 elements:
CheckPoint Profile: Results for the 8 Skill Clusters, comparing the average Self score with the average
score of All Observers (includes Boss, Direct Reports and Peers) and showing whether scores fall within,
above or below the Favorable Zone (3.5 to 4.25). Also Total CheckPoint Scores, including the score
differential between Self and All Observers.
Executive Summary: Results for the 8 Skill Clusters, comparing the average scores of all reference
groups (includes Self, Boss, Direct Reports, Peers and All Observers), providing Total CheckPoint Scores
for each group, and pointing out group score averages that vary by 1 point or more.
Competency Analysis: Results for the 18 Skill Groups, comparing the average scores of all reference
groups (includes Self, Boss, Direct Reports, Peers and All Observers), and pointing out group score
averages that vary by 1.5 points or more, as well as analyzing Critical Skill Groups to establish T lents,
a
areas needing Focus, and areas where a significant GAPexists between Self and Boss scores. (You and your
boss chose 6 Critical Skill Groups, out of 18. These were considered critically important to your particular
job requirements.)
Reference Group Comparison: Results for the 18 Skill Groups and Total CheckPoint Scores, analyzing
the average scores of all reference groups (includes Self, Boss, Direct Reports and Peers).
CheckPoint Survey Summary: Results for all 70 survey items, displaying the average scores for Self,
Boss and All Observers (includes Boss, Direct Reports and Peers) and highlighting the items that fall in a
Critical Skill Group, as well as flagging items where responses lack consensus (varying by three or more
points) within a reference group.
As you review this material, keep in mind that most people exhibit both strong and weak abilities. No
one does everything equally well. Approached as a learning tool, this feedback can be a valuable first step
toward increasing your effectiveness on the job. Use the information to:
• become aware of differences between your self-perception and the perceptions of others
• compare ratings from a variety of workplace sources
• assess your performance in skills considered critical to your particular position
• prioritize your development needs
• identify your greatest talents so you can make the most of them
Finally, use the provided data to establish ongoing goals and action plans.
Good luck on the course of professional development.
5. Strong scores, including those in the Favorable Zone (3.5 to 4.25) and
CheckPoint higher, will fall toward the outer edge of the circle.
0 Not Applicable (not averaged into scores)
Darcy Walker
January 24, 1997
Profile 1
2
Never demonstrates this skill
Seldom demonstrates this skill
of the 8 CheckPoint Skill 3 Sometimes demonstrates this skill
Clusters - Overview of 4 Usually demonstrates this skill
5 Always demonstrates this skill
Self vs. All Observers Gap Self perception varies from All Observers by 1 point or more
Total CheckPoint Scores
0 1 2 3 4 5
Not Applicable Never Seldom Sometimes Usually Always
3.40 3.71
All Self
Observers
Differential
+.31
Color Key: S Self A All Observers (combined scores of Boss, Direct Reports and Peers)
1
6. Any difference between reference groups where
Executive Summary averages vary by 1 point or more
Darcy Walker
January 24, 1997
of the 8 Checkpoint Skill Clusters – Favorable Zone (3.5 to 4.25)
Overview of All Reference Groups
Favorable
Zone
Skill Clusters Reference Group Comparison
1 2 3 4 5
Never Seldom Sometimes Usually Always
Communication S 3.77
B 3.23
Actively listens to the ideas and concerns of others. Analyzes information from varying perspectives, D/R 2.96
establishes the pivotal element of an issue, and reaches a logical conclusion through the process. P 3.58
Expresses ideas clearly, concisely, directly and willingly. A 3.26
Leadership S
B 3.00
3.50
Has built a solid foundation of trust by leading through example. Clearly defines expectations and D/R 3.00
charts the course for successful implementation. Delegates appropriately, empowering others to manage P 2.75
A 2.90
challenges.
S 4.00
B
Adaptability D/R
3.50
3.44
Deals effectively with diverse work styles and in differing environments. Adjusts constructively to P 3.81
setbacks and plans for change. Encourages creativity, innovation and risk-taking. A 3.60
S 4.00
B
Relationships D/R
3.01
3.25
Is sensitive to the feelings of others and contributes to a positive, cooperative workplace. Capably P 3.35
resolves conflicts and builds consensus while formulating goals and maximizing use of team talent. A 3.26
S 3.43
B
Task Management D/R
4.14
4.36
Uses technology, resources and time efficiently. Learns quickly and applies current information to P 4.43
A 4.34
appropriate tasks.
S 3.57
Production B
D/R
4.14
4.21
Initiates action. Is assertive and decisive. Overcomes obstacles to achieve high-quality, beneficial results. P 4.50
A 4.31
Development Of Others S
B 2.17
4.50
Coaches effectively and makes training available. Provides timely, objective performance reviews. D/R 2.29
Gives recognition to top-notch work and extra effort. Is enthusiastic and promotes positive attitudes. P 2.36
A 2.40
Personal Development S
B
3.88
3.88
Displays a high level of energy, persistence and a positive outlook. Learns from mistakes and D/R 3.63
constructive criticism and continuously seeks ways to improve. P 3.19
A 3.50
S 3.71
B 3.40
Total CheckPoint Scores D/R
P
3.33
3.44
A 3.40
Color Key: S Self B Boss A All Observers. 1 2 3 4 5
DR Direct Reports P Peers Never Seldom Sometimes Usually Always
2
7. Competency Critical Skill Group: Self and Boss chose 6 Critical Skill Groups, out of 18. They
considered these critically important to the particular requirements of this job and
are indicated with bold lettering.
Darcy Walker
January 24, 1997
Analysis Talent A Critical Skill Group, according to Self or Boss, and both
Self and Boss score averages are equal to or higher than 3.5
ACritical Skill Group, according to Self or Boss, and both
Focus
of the 18 CheckPoint Skill Self and Boss score averages are below 3.5
ACritical Skill Group, according to Self or Boss, and Self and
Groups - Includes Critical Gap Boss score averages differ by 1.5 points or more
Skill Groups Chosen by Any difference between reference groups where averages vary
by 1.5 points or more
Self and Boss Favorable
Zone
Performance Analysis Skill Groups Reference Group Comparison
1 2 3 4 5 1 2 3 4 5
Never Always Never Seldom Sometimes Usually Always
Low Mid-Range High Communication
S 3.00
S B Listens To Others: Encourages others to share their ideas and B 3.40
concerns. Listens openly to all viewpoints without interrupting. D/R 3.70
Summarizes information and verifies understanding. P 3.90
A 3.72
S 4.00
B Gap S S Processes Information: Gets to the point. Evaluates the B 2.00
pros and cons, as well as the short and long-range conse- D/R 2.33
quences, of decisions. Develops logical, clear conclusions. P 3.00
A 2.53
S 4.40
B S B Communicates Effectively: Expresses self clearly, both in B 3.08
writing and in speaking. Is thorough, yet concise, and is consis- D/R 2.60
tently straightforward. Readily shares information with others. P 3.60
A 3.24
S
Leadership B 3.75
4.25
B S Instills Trust: Can be trusted to keep promises and confidences. D/R 3.88
Is honest and ethical. P 4.00
A 3.90
S 3.50
B S B Provides Direction: Establishes clear expectations and a B 2.50
manageable workload. Plans the steps required to accomplish D/R 2.63
objectives, while keeping focus on overall vision. P 2.25
A 2.45
S 2.75
SB Focus SB Delegates Responsibility: Delegates appropriate jobs to B 2.75
appropriate people. Empowers others to work and solve D/R 2.50
problems on their own. P 2.00
A 2.35
Adaptability S 4.50
Talent B S S Adjusts to Circumstances: Can adjust to people’s diverse D/R
B 3.75
work styles and to varying environments. Deals with 3.88
setbacks constructively and anticipates change. P 4.25
A 4.00
S 3.33
B S Thinks Creatively: Brings an imaginative approach to the job, B 3.25
inspiring innovation, risk-taking and creative problem-solving. D/R 3.00
P 3.38
A 3.20
1 2 3 4 5 1 2 3 4 5
Never Always Never Seldom Sometimes Usually Always
Color Key: S Self B Boss DR Direct Reports P Peers A All Observers S or B Chosen by Self or Boss as a Critical Skill Group S B Chosen by both Self and Boss as a Critical Skill Group
3
8. Competency Analysis, Cont., Darcy Walker, January 24, 1997 Favorable
Zone
Performance Analysis Skill Groups Reference Group Comparison
1 2 3 4 5 1 2 3 4 5
Never Always Never Seldom Sometimes Usually Alway
Low Mid-Range High Relationships S 3.50
S B Builds Personal Relationships: Is considerate of others’feelings, shows B 4.00
freedom from unfair biases and is tactful when giving criticism. D/R 4.25
P 4.13
Remains composed under stress. A 4.15
S 4.33
B S SB Facilitates Team Success:Resolves conflicts fairly in a spirit B 2.50
Gap
of cooperation. Builds consensus and leads team in setting appro- D/R 2.58
priate goals. Recruits effectively and uses talents of group wisely. P 2.83
A 2.67
S B Task Management S 3.00
B 3.75
Works Efficiently: Makes efficient use of current technology and wise D/R 4.38
use of outside resources. Avoids procrastination and sets priorities. P 4.13
A 4.15
S 4.00
S B Works Competently: Has mastered the fundamentals of the job. B 4.67
Can quickly and competently apply new methods and new D/R 4.33
information to appropriate tasks. P 4.83
A 4.60
Production S 3.50
S B Takes Action: Knows when the time is right to initiate action. B 4.50
Handles problems with assertiveness and makes timely, firm D/R 4.13
decisions. P 4.38
A 4.30
SB S 3.67
Talent SB Achieves Results: Overcomes obstacles to achieve results B 3.67
that set high standards for others and that positively impact D/R 4.33
the organization. P 4.67
A 4.33
Development Of Others S 5.00
B S Cultivates Individual Talents: Is an effective coach and makes B 2.75
training available. Provides objective performance feedback on a D/R 2.38
timely basis. P 2.38
A 2.45
S 4.00
B S Motivates Successfully: Gives recognition to people who produce B 2.67
excellent work and give extra effort. Has an enthusiastic attitude D/R 2.17
that positively affects others. P 2.33
A 2.33
Personal Development S
B
4.00
5.00
Talent S B S Displays Commitment: Maintains a high level of energy, D/R 4.50
perseveres and remains positive. P 4.83
A 4.73
S 3.80
B S B Seeks Improvement: Learns positive lessons from mistakes B 3.20
and constructive criticism. Pursues resources to improve and D/R 3.10
develop professionally. Sets no limits on personal potential. P 2.20
A 2.76
1 2 3 4 5 1 2 3 4 5
Never Always Never Seldom Sometimes Usually Alway
Color Key: S Self B Boss DR Direct Reports P Peers A All Observers S or B Chosen by Self or Boss as a Critical Skill Group S B Chosen by both Self and Boss as a Critical Skill Group
4
9. Darcy Walker
Reference Group Comparison January 24, 1997
of the 18 CheckPoint Skill Groups
Skill Groups Performance Analysis
LOW MID-RANGE HIGH
1 2 3 4 5
Never Seldom Sometimes Usually Always
Communication
Listens To Others S B DR P
Processes Information B DR P S
Communicates Effectively DR P B S
Leadership
Instills Trust B DR P S
Provides Direction P B DR S
Delegates Responsibility P DR B S
Adaptability
Adjusts to Circumstances B DR P S
Thinks Creatively DR B S P
Relationships
Builds Personal Relationships S B P DR
Facilitates Team Success B DR P S
Task Management
Works Efficiently S B P DR
Works Competently S DR B P
Production
Takes Action S DR P B
Achieves Results
S
DR P
B
Development Of Others
DR
Cultivates Individual Talents B S
P
Motivates Successfully DR P B S
Personal Development
Displays Commitment S DR P B
Seeks Improvement P DR B S
Total CheckPoint Scores DR B P S
1 2 3 4 5
Never Seldom Sometimes Usually Always
Color Key: S Self B Boss DR Direct Reports P Peers
5
10. Top Line ( ): Self Response
CheckPoint Survey Middle Line: ( ): Boss Response
Bottom Line: ( ): All Observers
Darcy Walker
January 24, 1997
Summary Boss or Self did not rate item: NA
Bold Lettering: Items that fall in a Critical Skill Group,
as designated by Self, Boss or both.
of the 70 CheckPoint Survey Items Flags: Item responses lack consensus within reference
group (responses vary by 3 or more points).
Favorable
Zone
Individual Survey Items Reference Group Comparison
1 2 3 4 5
Never Seldom Sometimes Usually Always
Communication
Listens To Others
1 Solicits ideas, suggestions and opinions from others 3.80
2. Creates a comfortable climate for airing concerns 4.00
3. Listens to all points of view with an open mind 3.60
4. Listens carefully without interrupting 3.80
5. Summarizes input, then checks for understanding 3.40
S Processes Information
6. Identifies the core element of an issue 2.40
7. Considers the pros and cons, as well as short and long-term consequences, of decisions 2.60
8. Arrives at logical, clear conclusions NA 2.60
B Communicates Effectively
9. Expresses thoughts clearly in writing 2.80
10. Is an effective, articulate speaker 3.60
11. Covers an issue thoroughly without overdoing it 3.60
12. Communicates in a straightforward manner, even when dealing with sensitive topics 2.80
13. Makes current job-related information readily available to others 3.40
Leadership
Instills Trust
14. Keeps promises 4.00
15. Can be trusted with confidential information 3.60
16. Is honest in dealings with others 3.80
17. Demonstrates high ethical standards 4.20
B Provides Direction
18. Makes expectations clear 2.40
19. Establishes a manageable workload 2.60
20. Accomplishes long-term objectives by planning incremental steps 2.60
21. Keeps focus on big picture while implementing details 2.20
SB Delegates Responsibility
22. Knows when to delegate and when to take personal responsibility 2.40
23. Delegates the right jobs to the right people 2.20
24. Gives others authority to independently fulfill responsibilities 2.40
25. Empowers others to find creative solutions to problems 2.40
Adaptability
S Adjusts To Circumstances
26. Is flexible in dealing with people with diverse work styles 4.00
27. Is comfortable in a variety of environments 4.00
28. Reacts constructively to setbacks 3.60
29. Anticipates and plans for changing situations 4.40
Thinks Creatively
30. Approaches job with imagination and originality 2.60
31. Inspires innovation in the organization 3.00
32. Is willing to take bold, calculated risks 3.80
33. Views obstacles as opportunities for creative change NA 3.40
1 2 3 4 5
Never Seldom Sometimes Usually Always
Color Key: S Self B Boss DR Direct Reports P Peers A All Observers (combined scores of Boss, Direct Reports and Peers)
6
11. CheckPoint Survey Summary, Cont., Darcy Walker, January 24, 1997
Favorable
Zone
Individual Survey Items Reference Group Comparison
1 2 3 4 5
Never Seldom Sometimes Usually Always
Relationships
Builds Personal Relationships
34. Shows consideration for the feelings of others 4.60
35. Shows absence of prejudicial and stereotypic thinking in words and actions 4.40
36. Delivers criticism tactfully and constructively 3.80
37. Maintains composure in high-pressure situations 3.80
SB Facilitates Team Success
38. Resolves conflicts fairly 2.08
39. Creates an atmosphere of team cooperation over competition 2.60
40. Builds consensus on decisions 2.60
41. Leads team in formulating goals that complement the organization’s mission 2.20
42. Brings capable people into the group 3.00
43. Uses the diverse talents and experiences of the group to maximum advantage 2.80
Task Management
Works Efficiently
44. Applies current technology in practical ways to maximize efficiency 3.40
45. Makes wise use of outside resources 4.00
46. Avoids procrastination 4.20
47. Sets priorities and tackles assignments accordingly 5.00
Works Competently
48. Demonstrates mastery of fundamentals necessary to the job 4.60
49. Is skilled at learning and applying new information quickly 4.80
50. Integrates new theories, trends and methods into appropriate business operations 4.40
Production
Takes Action
51. Knows when to stop planning and start implementing 4.40
52. Takes the initiative to make things happen 4.60
53. Is assertive in managing problems 3.80
54. Makes timely, clear-cut, firm decisions 4.20
SB Achieves Results
55. Overcomes obstacles to complete projects successfully 4.20
56. Effects outcomes that set high standards for others 4.60
57. Achieves results that have a positive impact on the organization as a whole 4.20
Development Of Others
Cultivates Individual Talents
58. Is a patient, helpful, effective coach 2.60
59. Gives others access to training for skill development and professional growth 2.80
60. Provides objective appraisals of others’strengths and needs 2.20
61. Maintains a timely schedule for reviews and follow-ups NA 2.20
Motivates Successfully
62. Gives recognition to producers of high quality work 2.60
63. Shows appreciation when others give extra effort 2.40
64. Shares a contagious enthusiasm that promotes a positive attitude in others 2.00
Personal Development
Displays Commitment
S
65. Maintains a consistently high energy level 4.80
66. Persists and perseveres 4.60
67. Keeps a positive outlook 4.80
Seeks Improvement
B
68. Admits mistakes and learns from them 2.00
69. Accepts criticism constructively 2.80
70. Identifies and pursues resources needed to improve performance 3.00
Color Key: S Self B Boss DR Direct Reports P Peers A All Observers (combined scores of Boss, Direct Reports and Peers) 1 2 3 4 5
Never Seldom Sometimes Usually Always
7
12. Your skill level, as reported by All Observers on
CheckPoint the CheckPoint Skill Groups (covering 18
competencies), includes both Strengths and
Darcy Walker
January 24, 1997
Development Summary Development Areas. The 18 Skill Groups are listed
below, in order from Highest to Lowest ratings.
Strengths and Development Needs Favorable
Zone
Skill Group Skill Cluster All Observers Rating
1 2 3 4 5
Never Seldom Sometimes Usually Always
Strengths
A consensus of your reference group ratings shows these competencies are clear strengths, as they fall
in or above the Favorable Zone. Build on this strong foundation of skill.
S Displays Commitment Personal Development 4.73
Works Competently Task Management 4.60
SB Achieves Results Production 4.33
Takes Action Production 4.30
Works Efficiently Task Management 4.15
Builds Personal Relationships Relationships 4.15
S Adjusts to Circumstances Adaptability 4.00
Instills Trust Leadership 3.90
Listens To Others Communication 3.72
Development Areas
A consensus of your reference group ratings shows these competencies (which fall below the
Favorable Zone) are in need of improvement and should be considered a top priority for your
career development.
Skill Groups that have check marks stand out as the first areas to address since they are
below the Favorable Zone and a Critical Skill for your job.
B Communicates Effectively Communication 3.24
Thinks Creatively Adaptability 3.20
B Seeks Improvement Personal Development 2.76
SB Facilitates Team Success Relationships 2.67
S Processes Information Communication 2.53
Cultivates Individual Talents Development of Others 2.45
B Provides Direction Leadership 2.45
S B Delegates Responsibility Leadership 2.35
Motivates Successfully Development of Others 2.33
The pages that follow describe targeted training and development suggestions based on the
four lowest rated Skill Groups. These have been rated lowest by All Observers.
Color Key: or Chosen by Self or Boss as a Critical Skill Group Chosen by both Self and Boss as a Critical Skill Group All Observers 1 2 3 4 5
S B SB A Never Seldom Sometimes Usually Always
8
13. According to your survey respondents, “Cultivates
CheckPoint Individual Talents” is an important skill for you to
develop. You may decide to enroll in a training
Darcy Walker
January 24, 1997
Development Summary course, get information from books or tapes,
observe someone particularly competent in this area,
Development of Others create opportunities on or off the job to practice the
skill, and/or work at improvement while performing
Cultivates Individual Talents your current responsibilities.
The following suggestions will help direct your development efforts:
Become an Effective Coach.
• Make it a point to know the career goals and aspirations of others. Help plan the development needed to
achieve the goal.
• Be patient with mistakes. Make sure you fully understand all the circumstances. Turn the error into a
learning experience.
• Teach skills in chronological, incremental steps. Adjust the pace to fit the individual.
• Ask others how you can assist in their professional development.
Make Learning Opportunities Available.
• Delegate challenging tasks or give targeted assignments to help others develop their potential.
• Provide as many opportunities as possible for people to learn different aspects of the business.
• Keep your eye on the company’s needs, as well as on personal development needs, when planning learning
activities. What benefits the company will also benefit the individual.
• Look for training opportunities that will allow others to build on their existing talents and experience.
• Share books, tapes, journal articles, newsletters and conference notes that might prove helpful to a person
working on a particular skill.
Give Feedback Regularly.
• Make sure that appraisals are constructive. Approach them as the starting point for making positive changes.
• When people are not performing up to expectations, promptly and frankly discuss the situation with them.
Use tact. Listen. Help them identify ways to improve.
• Criticize performance, not the person.
• Express confidence in a person’s ability to improve performance.
• Be generous in giving positive feedback. Make it as specific as possible.
• Schedule regular performance reviews. People need timely feedback on both skills needing attention and
skills showing improvement. Schedule regular follow-up meetings, also.
9
14. According to your survey respondents, “Provides
CheckPoint Direction” is an important skill for you to develop.
You may decide to enroll in a training course,
Darcy Walker
January 24, 1997
Development Summary get information from books or tapes, observe
someone particularly competent in this area, create
Leadership opportunities on or off the job to practice the skill,
and/or work at improvement while performing your
Provides Direction current responsibilities.
The following suggestions will help direct your development efforts:
Outline Expectations.
• Clarify each team member’s responsibilities for accomplishing objectives.
• Develop job descriptions that are distinct and specific, not vague and broad. Involve the staff in constructing
the descriptions. Review and revise them often. Knowing who is supposed to do what reduces conflict in
the workplace.
• Clearly communicate policies, procedures and guidelines, as well as priorities and timelines.
• Make expectations known for job behavior and attitude. Set standards for performance.
• Spell out the expectations of your clients.
• Explain and answer questions until expectations are perfectly clear.
• Hold others accountable for performance at the level you’ve outlined. Provide timely feedback about
performance.
Make Appropriate Work Assignments.
• Distribute responsibilities so that all bases are covered and efforts aren’t duplicated.
• Redirect work that has not been as productive as planned.
• Keep the workload for each individual challenging yet fair.
• Be available to discuss problems with assignments and to explore solutions.
Translate Tomorrow’s Vision into Today’s Activities.
• Make sure everyone understands, and feels a part of, the organization’s mission.
• Establish short and long-term goals that are consistent with the mission. Continuously track progress.
• Constantly evaluate systems and processes. Make modifications that are in line with the direction of the
organization.
• Plan times for team members to report their individual work status, ultimately shaping a comprehensive
view of the group effort.
• In planning the steps necessary to complete a project, incorporate a series of checkpoints leading up to the
final deadline.
• Plan for, and make available, all necessary resources.
10
15. According to your survey respondents, “Delegates
CheckPoint Responsibility” is an important skill for you to
develop. You may decide to enroll in a training
Darcy Walker
January 24, 1997
Development Summary course, get information from books or tapes,
observe someone particularly competent in this area,
Leadership create opportunities on or off the job to practice the
skill, and/or work at improvement while performing
Delegates Responsibility your current responsibilities.
The following suggestions will help direct your development efforts:
Delegate to Free Up Your Time and to Develop Your Staff.
• Get used to the fact that others can handle some tasks as capably as you can. Maybe better.
• Examine your workload and determine tasks that can be handed over to others.
Delegate to the Best Person for the Circumstances.
• Survey individuals to see what duties they’d be interested in tackling.
• Match people’s strengths with work assignments.
• Present small, challenging tasks to people with untested abilities. See if they can rise to the occasion.
• If you know a person is trying to improve a skill, provide opportunities for practice.
• If no one has the qualifications for a particular task that needs to be delegated, arrange for the necessary
training.
• Consider the other person’s workload when delegating. Shift responsibilities as necessary.
Oversee, but Don’t Overcontrol.
• Give as much direction as necessary to initiate people to new duties. Then let them take charge.
Don’t hover. During periodic progress reviews, give additional direction as needed.
• Make your expectations explicit and thorough. Then allow some flexibility in implementation.
• Clarify which actions will require prior approval from you. Gradually increase the appointed person’s
authority to act independently.
• Delegate in stages when appropriate. Work up to the point where complete responsibility is transferred to
the other person.
• Encourage others as they take on new responsibilities. Give positive feedback whenever possible. Help
them succeed and everyone wins.
• Remember that failure can be a great teacher. Shield people in newly delegated positions from disastrous
mistakes, but allow the opportunity for smaller errors that can be instructive for the future.
Let Others Sharpen Their Problem-Solving Skills.
• When people present problems, ask them for possible resolutions before offering your advice. Guide them
in becoming solution-oriented.
• Show confidence in the other person’s ability to craft workable, successful solutions to problems.
11
16. CheckPoint According to your survey respondents, “Motivates
Successfully” is an important skill for you to develop.
You may decide to enroll in a training course,
Darcy Walker
January 24, 1997
Development Summary get information from books or tapes, observe
someone particularly competent in this area, create
Development of Others opportunities on or off the job to practice the skill,
and/or work at improvement while performing your
Motivates Successfully current responsibilities.
The following suggestions will help direct your development efforts:
Encourage Others by Giving Recognition and Showing Appreciation for Their Efforts.
• Realize that everyone needs to feel valued and appreciated.
• Understand the motivating power of recognition and rewards.
• Never pass up an opportunity to acknowledge a job well done.
• Never pass up an opportunity to show gratitude for extra effort, hard work, long hours.
• Let others in the company know of the accomplishments of your team.
• Give recognition to deserving people as soon as possible after their achievement.
• Make sure everyone’s contribution to a successful group effort is acknowledged.
• To keep morale up, don’t wait until completion of a lengthy project to celebrate. Recognize milestones
along the way. Celebrating small victories will promote continued progress toward your goal.
• Use traditional forms of recognition (like the company newsletter) and rewards (a bonus check), but also
come up with some appropriate, creative ways to reward outstanding performance.
• Give frequent praise to reinforce positive behaviors.
• Realize that short phrases like “thank you,” “good job” and “nice work” can have big impact.
• As much as possible, make the work experience challenging and satisfying.
Be a Positive Influence in the Work Environment.
• Convey an optimistic, can-do attitude. Expect great results.
• Address problems, but don’t dwell on them.
• Provide encouragement during stressful times.
• Create an atmosphere where there is enthusiasm for a project and support for one another.
• Look for ways to make the workplace fun.
12
17. CheckPoint Benefits
You (The Participant):
• Learn how a variety of others in the organization view your performance.
• Take the advantage of the information by instituting an action plan for your
development.
• Make continuous improvements to maximize your career and leadership potential.
Your Boss (May be your manager, supervisor, team leader or coach depending on
whether the results are shared):
• Uses the results to support or help you in planning training and learning
opportunities.
• Makes coaching more focused and effective.
• Provides appraisals that go beyond his or her personal perspective.
Direct Reports / Internal or External Customers / Peers:
• Play an active role in contributing to the development of others.
• Become more team-oriented through involvement in the assessment process.
• Experience increased job satisfaction by helping to initiate constructive changes.
The Organization:
• Aligns employee performance with organization’s objectives.
• Achieves an environment of higher morale and increased commitment to
excellence.
• Translates the improvements in professional skills to an increase in productivity.
