Charlotte Lucy Smith is seeking to further her career in the financial sector. She holds a 2:1 BS degree in Psychology from the University of Chester from 2011 to 2014. Her work experience includes roles as a senior complaint handler at Capita for Lloyds Banking Group since 2014, a receptionist at Mollington Banastre Hotel and Spa from 2013 to 2014, and a care assistant at Abacus Care Home from 2012 to 2014. She also has experience working as a supervisor at Bags Etc from 2009 to 2011 and as a sales assistant at Primark from 2007 to 2009. In her spare time, she enjoys arts and crafts and live music events.

1. Charlotte Lucy Smith
Address: 16 Garden Terrace, Chester, Cheshire, CH1 4HH
Mobile: 07800 531 303
Email: charlottesmith1611@hotmail.co.uk
Date of Birth: 16/11/1990
Personal Statement: Motivated and hard working graduate seeking to further
career within the financial sector.
Education:
2011 2014 University of Chester
Psychology BS with hons degree: 2:1
2009 - 2011 Burton College
A level: Film studies (B).
2007 2009 Stapenhill Post 16 Centre
A levels: Psychology (C), sociology (D).
2002 2007 Paulet High School
GCSE 痴: Maths (C), Statistics (C), English
language (C), English literature (B), Science
double award (C/C), History (B), Art (B),
Geography (C), RE (C), ICT (Pass)
Work experience:
September 2014 present Capita contract for Lloyds Banking Group
Senior Complaint Handler
Job roles include: Completing PPI review and
remediation for credit cards and loans. Reaching
decisions by assessing information gathered from
a number of systems and by contacting
customers. Effectively communicating using letters
and over the telephone. Completing manual and
semi manual redress calculators for open and
closed loans. Data gathering, completing buddy
checks and assessing candidates on recruitment
days. Flexible working was required due to work
streams and processes changing often. The ability
to organise and manage workload in order to meet
targets was also required.
May 2013 October 2014 Mollington Banastre Hotel and Spa
Receptionist
Job roles include: Resolving all customers queries
and complaints, organising reservations, checking
guests in and out, cashing up money from all
areas of the hotel and completing daily and weekly
figures.

2. January 2012 January 2014 Abacus Care Home
Care assistant
Job roles include: Assisting residents with
personal care, aiding residents with mobility
difficulties, providing detailed daily reports and
providing a range of support depending on
individual needs. Accurately communicating
information to medics, colleagues and families.
August 2009 - August 2011 Bags Etc
Supervisor
Job roles included: opening and closing the shop,
cashing up, serving customers, performing stock
checks, working through deliveries, pricing stock,
putting up POF and performing returns for
customers.
August 2007 - August 2009 Primark
Sales assistant
Job roles included: putting out and pricing stock,
recovering the shop, serving on tills, working on
fitting rooms and helping customers with any
queries.
Additional Information:
•I have volunteered at a number of schools as a teaching assistant and prepared
and presented a psychology lesson to sixth form students.
•I volunteered at Chester library assisting with weekly story time groups.
•In my spare time I enjoy arts and crafts as well as attending live music events.
•I am currently nearing completion of driving lessons and hope to obtain a full
license within the coming months.
Referees:
Available upon request.