CHAPTER one. two, three, four, five

1
CHAPTER ONE: INTRODUCTION
1.1 INTRODUCTION
1.2 ORIGIN OF THE REPORT
1.3 SCOPE OF THE REPORT
1.4 OBJECTIVE OF THE REPORT
1.5 METHODOLOGY OF THE REPORT
1.6 LIMITATION OF THE REPORT

2
1.1 INTRODUCTION
Since the establishment of Social Islami Bank Limited has come forward as a private
commercial bank and very encourage has come forward as the stimulator of economic
activities in the country. The bank has been entrusted with the responsibility
of undertaking various steps related to the development of the country’s commercial,
industrial and agricultural sectors. The banking sector of a country is called the
economic barometer of the country. As a pioneer commercial bank in the private
sector in Bangladesh, Social Islami Bank provides considerable financial helps to the
business sector that imports industrial goods and exports excess production outside
the country for profit. Thus for imports the Social Islami Bank provides LIM (Loan
against Import Merchandise) and LTR (Loan against Trust Receipt) facility and for
exports provides both pre shipment and post shipment finances. Thus with these bank
helps the prospects in the business sector has increased more than ever before
1.2 ORIGIN OF REPORT
As a part of the Bachelor of Business Administration (BBA) course requirement, it is
a 3 months long internship program to introduce the students with the real life
business administration. I took the internship with Social Islami Bank Limited which
stands a prominent name in banking industry. I am proud to work as an internee with
SIBL and this experience will surely help me in my future career. This advance
working report has been prepared as a part of the Internship Program. Being an intern
the main challenge was to translate the theoretical concepts into real life experience.
The internship program and the study have following purposes:
• To experience the real business world.
• To compare the real scenario with the lessons learned at National University.
• To fulfill the requirement of BBA Program.

3
1.3 SCOPE OF THE REPORT
In my internship period, the scope of the work was as vast as I was assigned to work
in every departments of the bank in Halishahar Branch, I have tried to observe and
understand the all banking activities especially general banking activities and other
day to day functions perform in this branch. I also tried to understand different topic
from the bank personnel.
1.4 OBJECTIVE OF THE REPORT
My entire analysis is based on achieving certain objectives as my analysis was also
directed to some particular targets.
The main objective of this study is to practically understand my theoretical
knowledge about Banking activities and there different types of Product,
Scheme, Service and Procedure of SIBL
The other objective of this report is –
 To present an over view of Social Islami Bank Limited.
 To know their Product and Service.
 To evaluate the general banking activities of SIBL.
 To identify problems related to general banking and investment activities of
SIBL.
 To recommend suggestion for the development of SIBL.
1.5 METHODOLOGY OF THE REPORT
In order to make the Report more meaningful and presentable, this source of data and
information has been used widely.

4
Sources of Data /Information
Primary sources
 Face-to-face conversation with the respective officers and staffs of the Branch.
 Informal conversation with the clients.
 Observing banking activities for three month.
Secondary sources
 Annual Report of SIBL.
 Periodicals published by Bangladesh Bank.
 Various book, articles, compilations etc.
 Prior research reports and Website Information.
1.6 LIMITATION OF THE REPORT
After completing the internship experience, practical performances in the formal stage
become difficult. So in performing this report my lack of proper knowledge greatly
influenced in this performance. Those limiting factors that hampered my smooth
workings in bank and finally in preparing this report are as following:
 The organization maintains strict confidentiality about their financial and other
information. They are afraid of any type of information leakage to their
competitors. So there was always difficulty to have appropriate information
from them.
 Large scale analysis is not possible due to constraints & restrictions posted by
the banking authority

5
 Duration of the study was too short to have a sound understanding of the
overall banking.
 This study completely depended on official records and annual reports
 Lack of sufficient books, papers and journals etc
 In many cases, up to date information may not be available.
 SIBL, Halishahar branch is a small branch and their concentration is very
small area, so I can’t gather more information.

6
CHAPTER TWO: AN OVERVIEW OF
SOCIAL ISLAMI BANK LIMITED (SIBL)
2.1 HISTORICAL BACKGROUND OF SOCIAL ISMAIC BANK
LIMITED (SIBL)
2.2 AN OVERVIEW OF THE BANK
2.3 MEANING OF ISLAMIC BANKING
2.4 JOURNEY WITH NEW LOGO
2.5 CORPORATE PROFILE
2.6 MISSION OF SIBL
2.7 VISION OF SIBL
2.8 SLOGAN OF SOCIAL ISLAMI BANK LIMITED
2.9 BRANCHES OF SOCIAL ISLAMI BANK LIMITED
2.10 CORE VALUES OF SIBL
2.11 ETHICAL PRIENCIPAL OF SIBL
2.12 STRATEGIC OBJECTIVES
2.13 COMMITMENTS OF SIBL
2.14 FUNCTION OF SIBL
2.15 OVERALL OPERATION GOALS
2.16 CORPORATE STRUCTURE
2.17 DEPARTMENT OF SOCIAL ISLAMI BANK LIMITED
2.18 MANAGEMENT STRUCTURE OF SIBL
2.19 ISLAMIC BANKING DEVELOP IN BANGLADESH
2.20 ISLAMIC BANKING AROUND THE WORLD
2.21 CAPITAL PATTERN OF SIBL

7
2.1 HISTORICAL BACKGROUND OF SOCIAL ISMAIC BANK
LIMITED (SIBL)
Social Islami Bank Limited (SIBL) is a banking company registered under the
companies Act 1994 with its head office in 15 Dilkusha C/A, Dhaka-1000. The bank
operates as a scheduled bank under a banking license issued by the Bangladesh Bank,
Central Bank of the country. The Bank started its operation from 22, November 1995.
SIBL is a capitalized new generating Bank with an authorized capital and paid up
capital of Taka 7,031,415,640 million in 2014 and also 7,031,415,640 million
respectively as 2013. Currently the bank has 111 branches of which 49 in Dhaka, 33
in Chittagong, 4 in Sylhet, 12 in Khulna, 8 in Rajsahi, 1 in Barisal, and 4 in Rangpur.
The bank undertakes all types of banking transaction to support the development of
trade and commerce in the country. SIBL services are also available for the
entrepreneurs to set up new venture and BMRE of industrial units. To provide
clientele services in respect of international trade it has established wide corresponded
banking relationship with local and foreign banks trade and financial interest home
and abroad. Since the very inception, Social Islami Bank Ltd. is working with the
philosophy of serving the nationals as an ideal and unique financial house. Every
organization has some objectives of its own. The prime objective of Social Islami
Bank Ltd. is to earn profit throw undertaking the responsibility of providing financial
help for the development of the country’s commercial and industrial sector.
2.2 AN OVERVIEW OF THE BANK
Social Islami Bank Limited (SIBL) started its operation on the 22nd
November, 1995
as a Second Generation Islamic Bank in close co operation and assistance of some
renowned personalities of the Islamic world. H.E. Dr. Hamid Al Gabid, Former
Secretary General of OIC & Prime Minister OF Niger, H.E. Dr. Abdulla Omer
Nasseef, Deputy Speaker of Saudi Shura Council & Ex-Secretary General of Rabeta
Al-Islami, H.E. Ahmed M. Salah Jamjoon, Former Commerce Minister of Saudi
Government, H.E. Prof. Dr. Ahmad El-Naggar (Egypt) participated to this noble
endeavor as sponsor shareholders, Targeting poverty, SOCIAL ISLAMI BANK LTD.
is indeed a concept of 21st
century participated three sector banking model in one in

8
the formal sector, it work as an Islamic participatory Commercial Bank with human
face approach to credit and banking on the pro t and loss sharing it is a Non- formal
banking informal finance and credit package that empowers and humanizes real poor
family and create local income opportunities and discourage internal migration; it is a
Development Bank intended to monetize the voluntary sector and management of
Waqf, Mosque properties and introducing cash Waqf system for the First time in the
history.
2.3 MEANING OF ISLAMIC BANKING
An Islamic Bank is a financial institution that operates with the objective to
implement and
Materialize the economic and financial principles of Islam in the banking arena.
Islamic banking refers to a system of banking or banking activity that is consistent
with the principles of Islamic
Law (Shariah) and its practical application through the development of Islamic
economics.
Shariah prohibits the payment of fees for the renting of money (Riba, Usury) for
specific terms, as well as investing in businesses that provide goods or services
considered contrary to its principles (Haraam, Forbidden). While these principles
were used as the basis for a flourishing economy in earlier times, it is only in the late
20th century that a number of Islamic banks were formed to apply these principles to
private or semi-private commercial institutions within the Muslim community.
The World Islamic Banking Conference held annually in Bahrain since 1994 is the
unique platform internationally recognized as the largest and most significant
gathering of Islamic banking and finance leaders in the world.
The Organization of Islamic Conference (OIC) defined an Islamic Bank as financial
institution whose statutes, rules and procedures expressly state its commitment to the
principles of Islamic Shariah and to the banning of the receipt and payment of interest
on any of its operations.

9
According to Islami Banking Act 1983 of Malaysia, an Islamic Bank is a "company
which carries on Islamic Banking business. Islamic Banking business means banking
business whose aims and operations do not involve any element which is not approved
by the religion Islam."
2.4 JOURNEY WITH NEW LOGO
SIBL has changed its brand logo through a colorful function at Cox’s Bazar sea
beach. Bank has passed a successful year 2012 through generating highest business
growth in terms of profit amidst unfavorable market conditions and also set superior
service delivery for its customers through implementation of real time on line state of-
the-art banking technology. In its journey towards continuous excellence the bank has
decided to change its logo, the new logo depicts bird’s wing, 9(nine) feathers, to
represent its comfortable and safe flying in the economic sky by passing the territorial
Boundary. The wings are colored in red in a green background. Red symbolizes the
vigor and enthusiasm of youth and the green symbolizes love for the dear motherland,
Bangladesh is a country of greenery. Moreover 9(nine) feathers represent- Honesty,
Transparency, Efficiency, Accountability, Reliability, Innovation, Flexibility,
Security, and technology flying towards continuous excellence. In SIBL journey
towards Continuous Excellence it takes pride in their new Logo.
2.5 CORPORATE PROFIL
Social Islami Bank Limited (SIBL) was established in the year 1995 as a public limited
company which is engaged in Shariah based commercial banking in the country and its
modus-operandi are substantially different from other conventional banks. This is the
second-generation pioneer Islamic Bank in this country providing online banking facilities
to its customers.

10
Name of the Company Social Islami Bank Limited
Legal Form Public Limited Company
Company Registration Number C-28763 (44)/95
Authorized Company Taka. 10,000,000,000
Paid up Capital Taka. 703,14,15,640
Registered Office City Center, Level 19, 20, 21& 22,
90/1 Motijheel C/A, Dhaka-1000
Phone: PABX 88 02 09612001122, FAX 88 02 9568098
Email: info@sibl-bd.com. Web: www.siblbd.com
SWIFT: SOIVBDDH
Tax Payer Identification No. 035-200-4971
VAT Registration No. 9011046380 Area Code-90101
Credit Rating Agency Emerging Credit Rating Limited
Auditors M/S Kazi Zahir Khan & Co. Chartered Accountants,
67/4, Pioneer Road, Kakrail, Dhaka-1000
Chairmen Major Dr. Md. Rezaual Hoque (Retd.)
Managing Director Md. Shafiqur Rahman
Company Secretary Md. Humayun Kabir, ACS
Chief Risk Officer Md. Yunus Ali
Chief Financial Officer Walid Mahmud Sobhani, FCMA
Number Of Employees 1922
Number Of Branches 111 (One Hundred Eleven)
Number Of Shares 70,31,41,564
Investor’s Enquiry Share Division
City Center, Level-19, 90/1 Motijheel C/A, Dhaka-1000

11
Phone: PABX 88 02 09612001122
SIBL Securities Limited
(A Subsidiary Of SIBL)
Chief Executive Officer
3rd
Floor, 15 Dilkusha C/A, Dhaka-1000
SIBL Investment Limited
(A Subsidiary Of SIBL)
Managing Director
7th
Floor, 68 Dilkusha C/A, Dhaka-1000
For Off Shore Banking Off Shore Banking Department
48 Kamal Attaturk Avenues, Banani, Dhaka-1213
Phone: PABX 88 02 09612001122
Listing Status (Shares) DSE (Dhaka Stock Exchange Limited)
Symbol SIBL, Listing Date: 18.11.2005
CSE (Chittagong Stock Exchange Limited)
Symbol SIBL, Listing Date: 04.10.2005
Market Price as on 31.12.2014
DSE Taka 13.60, Category A, CSE Taka 13.60,
Category A
Table 1: Corporate Profile of SIBL
2.6 MISSION OF SIBL
• Establishing Three Banking Model
• Fast, accurate and satisfactory customer service.
• Balanced & sustainable growth strategy.
• Optimum return on shareholders’ equity
• Attract and retain high quality human resource.
• Empowering real poor families and create local income opportunities.
• Providing support for social benefit organizations-by way of mobilizing funds
and social services.
2.7 VISION OF SIBL
In SIBL journey towards continuous excellence it is striving to become the Country’s
leading Islamic Bank offering one-step service of an wide range of value added

12
products and services meeting the needs of its customers; conducting its business
ethically in accordance with the laws of Shariah while optimizing best utilization of
the most modern state-of-the-art technological solutions through creation of a pro-
active organizational culture based on sound team spirit, fairness, mutual
understanding and pragmatic leadership always remain open to new ideas and
adaptable to the best practices in the market ensuring recognition and quality banking
experience to its customers and deliver best value to all its stakeholders as well.
2.8 SLOGAN OF SOCIAL ISLAMI BANK LIMITED
2.9 BRANCHES OF SOCIAL ISLAMI BANK LIMITED
To fulfill the commitment of serving the valuable customers at present, Social Islami
Bank Limited has been carrying their business through its 111 branches all over the
country and for the future they are growing their branches for serving all kinds of
people in our country, SIBL started their incorporation date was 05.07.1995 and
starting their 1st
branches was 22.11.1995 (Principal Branch) and 50th
branches was
Hathazari Branch opening 22.08.2010 and opening of 75th
branch Basundhara at
27.12.2011 and opening of 100th
branch Kankirhat at 28.12.2014
In all branch working hardly for loyalty people and they are opening 6, 25,000 nos. 0f
Deposit Account and 49,000 nos. of Investment Accounts in 30.12.2014
They are established their own Corporate Head Office at City Center 01.01.2012
and they are offering their Initial Public Offering (IPO) at 26.06.2000 and their 1st
Right Share is coming market at 23.07.2007

13
So at Now Given bellow nos. of branch in Bangladesh:
DHAKA DIVISION = 49
CHITTAGONG DIVISION = 33
SYLHET DIVISION = 4
KHULNA DIVISIOB = 12
RAJSAHI DIVISION = 8
BARISAL DIVISION = 1
RANGPUR DIVISION = 4
2.10 CORE VALUES OF SIBL
Figure 1: Core Value of SIBL
Honesty Efficiency Accountability
Transparency Flexibility Innovation
Religiousness Security Technology

14
2.11 ETHICAL PRIENCIPLE OF SIBL
 Objectivity
 Just and Equitable
 Impartiality
 Personal Behaviors
 Advertisement & Announcements
2.12 STRATEGIC OBJECTIVES
 Introducing innovative Islamic banking product
 To achieving global standards in Islamic banking
 Ensure best CRS (Corporate Social Responsibilities) practices
 Ensure Green banking
2.13 COMMITMENTS OF SIBL
 To the Shariah
 To the Regulators
 To the Shareholders
 To the Nation
 To the Customers
 To the Employees
 To the Stakeholders
 To the Environment

15
2.14 FUNCTION OF SIBL
Figure 2: Function of SIBL
2.15 OVERALL OPERATION GOALS
The key thrusts of the operational goals are as follows:
• Empowering the family of the poor by creating income opportunities as well
as strengthening the family of the rich for a better future generation.
• Achieving sustainable participatory economy, Social Security, and peace for a
society.
Deposit
procurement &
management
under Shariah
principal
Financial service
i.e. Letter of
guarantee, money
transfer etc.
Functions of
Social Islami
bank Limited
Corporate social
responsibilities
(CSR)
Investment using
Islamic financial
contract

16
2.16 CORPORATE STRUCTURE
Table 2: Corporate Structure
Chairman
Managing Director
Additional Managing Director
Deputy Managing Director
Executive Vice Presidents
Senior Vice Presidents
Vice Presidents
Senior Assistance Vice Presidents
First Assistance Vice President
Senior Executive Officers
Executive Officers
Residency Officers
Senior Officers
Officers
Junior Officers
Assistant Officers

17
2.17 DEPARTMENT OF SOCIAL ISLAMI BANK LIMITED
1. Information & Communication Technology
2. Financial Administration Division
3. International Division
4. General Services Division
5. Managing Director’s Secretariat
6. Business Development & Marketing Division
7. Audit & Inspection Division
8. Chairman’s Secretariat
9. Share Division
10.Board Secretariat
11.Human Resources Division
12.Shariah Board Secretariat
13.SIBL Training Institute
14.Non Formal &Voluntary Banking Division
15.Law & Recovery Division
16. Board Audit Cell
17.MIS, Planning & Research Division
18.Internal Control & Compliance Division
19.Investment Risk Management Division

18
2.18 MANAGEMENT STRUCTURE OF SIBL
In 2007 Social Islami Bank Limited made their commendable in all business, like
deposits, credit, fund management, investment, foreign remittance, credit card and
foreign exchange related business. Bank has expanded business activities as holding
previously and parallels by diversification its investments to new products as a major
financier remarkable portion of total exports of the Country.
The Managements processes are as follows:
PLANNING:
The strategic planning approach in SIBL is top-down. Top managements formulate
strategy at the corporate level and it is transmitted through the division to the
individual objectives. In this process lower level manager are detached in making
process, even brainstorming of lower level manager is absent in decision making and
planning process.
ORGANIZING:
Organizing of the SIBL is based on Departmentalization. The organization is divided
into Nineteen department headed by Executive Vice President or Senior Vice
President. In the Limited the whole operation is centralization and authority is
delegated by written guidelines.
That guideline is:
1. Operational manual approved by Head Office
2. Advanced manual including advances limit for different management level
3. Bad and doubtful recovery manual
4. Code of conduct
5. Foreign banking guidelines
6. Central banking directives

19
STAFFING:
Entry level recruitment process of the Social Islami Bank Limited is conducted in
their ways. For this reason they are staffing their staff with given circular or taken a
good person by given training in their institute. If they collecting their people with job
circular then they are joining Assistances Officer and after few years they are raise up
they are promotion.
CONTROLLING:
The bank has strict control its organizational activities. The Bangladesh Bank
directors indicate some control measures. Audits and inspection are conducted by
different parties to check whether the bank implement these control system properly
or not. The Central Bank conducts credit inspection by a team. Social Islami Bank
Limited has audit and inspection department to take controlling measures in internal
operations.
2.19 ISLAMIC BANKING DEVELOP IN BANGLADESH
Genesis of Islamic Banking in Bangladesh is the third largest Muslim country in the
world with around 160 million populations of which 90 percent are Muslim. The hope
and aspiration of the people to run banking system on the basis of Islamic principle
came into reality after the OIC recommendation at its Foreign Ministers meeting in
1978 at Senegal to develop a separate banking system of their own. After 5 years of
that declaration, in 1983, Bangladesh established its first Islamic bank. At present out
of 56 banks in Bangladesh, 8 full edged Islamic banks and 20 Islamic banking
branches of 10 conventional banks are working in the private sector on the basis of
Islamic Shariah. An Important development in Islamic banking in the last few years
has been the entry of some convectional banks in the market and their use of Islamic
modes of financing through their Islamic branches.

20
Chart 1: Islamic banking develop in Bangladesh
2.20 ISLAMIC BANKING AROUND THE WORLD
The twentieth century has witnessed a major shift of thinking in devising banking
policy and framework on the basis of Islamic Shariah. The establishment of the
Islamic Development Bank (IDB) in 1975 gave momentum to the Islamic Banking
movement. Currently about more than 300 Islamic Financial Institutes (IFIs) have
total combined assets exceeding $250 billion in more than 57 countries. It is projected
that this will be a U$ trillion industry. The Islamic financial market is estimated to
grow at annual rates averaging 15%.
Chart 2: Islamic Banking around the World

21
2.21 CAPITAL PATTERN OF SIBL
Table 3: Capital Pattern of SIBL
Year Declaration No of
Shares
Face
ValuePer
Share
(Taka)
Cumulative
no of
Shares
Valueof
issuedCapital
fortheyear
(Taka)
Cumulative
valueof
Capital
(Taka)
1995 InitialCapital 118,380 1,000 118,380 118,380,000 118,380,000
1996 - 118,380 118,380,000
1997 6.43%Bonusissuefortheyear
1996
7,620 1,000 126,000 7,620,000 126,000,000
1998 - - 126,000 - 126,000,000
1999 RightShareIssued 74,000 1,000 200,000 74,000,000 200,000,000
2000 Placement 50,000 1,000 250,000 50,000,000 250,000,000
InitialPublicOffer 10,000 1,000 260,000 10,000,000 260,000,000
2001 20%BonusIssue(Declaredinthe
year2004)
- - 260,000 - 260,000,000
year2004)
- - 260,000 - 260,000,000
year2004)
- - 260,000 - 260,000,000
2004 BonusIssue(Fortheyears2001,
2002,2003)
325,000 1,000 585,000 325,000,000 585,000,000
2005 - - 585,000 - 585,000,000
2006 - - 585,000 - 585,000,000
2007 1:1RightShare 5,345,550 100 11,195,550 534,555,000 1,119,555,000
2008 17%BonusIssuefortheyear
2007
1,903,243 100 13,098,793 190,324,300 1,309,879,300
2008
1,309,879 100 14,408,672 130,987,900 1,440,867,200
1:1RightShare 12,508,587 100 26,917,259 1,250,858,700 2,691,725,900
2010 1:1%BonusIssuefortheyear
2009
2,960,899 100 29,878,158 296,089,850 2,987,815,750
2010
41,829,420 10 340,610,99
5
418,294,200 3,406,109,950
1:1RightShare 298,781,575 10 39,392,570 2,987,815,750 6,393,925,700
2012 10.50%CashDividendforthe
year2011
- - - 6,393,925,700
2013 10%BonusIssueand5%Cashfor
theyear2012
63,748,994 10 637,489,940 7,031,415,640
2014 12%CashDividendfortheyear
2013
- - 7,031,415,640

22
CHAPTER THREE: PRODUCTS AND SERVICE OF
SOCIAL ISLAMI BANK LIMITED
3.1 FINANCIAL PRODUCT OF SIBL
3.2 GENERAL PRODUCT
3.3 INVESTMENT PRODUCT
3.4 INVESTMENT SYSTEM FOR IMPORT/EXPORT BUSINESS
AS PER ISLAMIC SHARIAH
3.5 HOW A LETTER OF CREDIT WORKS
3.6 SIGNIFICANT VARIANCE IN OPERATING RESULT
(QUARTERLY AND ANNUALLY)
3.7 FOREIGN EXCHANGE BUSINESS
3.8 SME PROGRAM OF SIBL
3.9 OPERATING RESULT & PROFIT
3.10 DOCUMENTATION
3.11 SERVICE OF SOCIAL ISLAMI BANK LIMITED
3.12 BILL COLLECTION

23
3.1 FINANCIAL PRODUCT OF SIBL
In Social Islami Bank Limited there are many benefited product for fulfill their
customer satisfaction. They are using many ways to satisfy their customer to sell their
product but in present they are given a big ratio to customer for staying in market. So
given below their present product with trams and conditions:
Firstly I want to say that they are using their product a PRINCIPLE way for Deposit
Accounts.
3.1.1 PRINCIPAL
SIBL takes deposit (Amanat) under two basis principle of ISLAMIC SHARIAH
(Law). Those are:
I. Al-Wadiah Principle
II. Mudaraba Principle
I. Al-Wadiah Principle:
Literally Al-Wadiah means Al-Amanah (for easy understanding say like bailment)
with permission or authorization of the bailer (who offers Amanah) to the bailee (who
takes Amanah) to the effect that the bailee can use the things given as Amanah.
II. Mudaraba Principles:
Mudaraba means an arrangement in which a party participates in a venture with
his/her money and another with his/her efforts.
The deposit is accepted in the Mudaraba Account under unrestricted Mudaraba
Principles of Islamic Shariah and the accepted deposit is investment according to
Shariah permitted modes.
SIBL LTD. Is providing the following product and services:

24
3.2 GENERAL PRODUCT
There are Three (3) types of product are providing:
01. Saving Account
02. Current Account
03. Short term Deposit
01. Saving Account:
A Saving Account is a deposit account held at a bank or other financial institution that
provides principal security and a modest interest rate.
02. Current Account:
The Current Account is an important indicator about an economy’s health. It is
defined as the sum of the balance of trade (goods and services exports less imports),
net income from abroad and net current transfers.
03. Short term Deposit:
A Short term Deposit is an amount of money deposited in a bank or financial
institution for no longer than a year.
3.2.1 DEPOSITS SCHEME
There are Four (4) types of scheme providing:
01. Mudaraba Education deposit scheme
02. Mudaraba Special deposit pension scheme
03. Mudaraba Lakhopati deposit Scheme
04. Mudaraba Double Benefit Deposit Scheme
But there are Nine (9) special deposit scheme providing now for customer,
01. Sonali Din Special deposit Scheme
02. Shamridhir Shopan Special Deposit Scheme
03. Shanchita Special Deposit Scheme

25
04. Subarnalata Special Deposit Scheme
05. Subarna Rekha Special Deposit Scheme
06. Subuj Chaya Special Deposit Scheme
07. Shukher Thikana Special Scheme
08. Shachanda Protidin Special Scheme
09. Subuj Shayannaya Special Deposit Scheme
Terms and Conditions:
i. Account holder deposit for 3, 5.10 months.
ii. Monthly deposit 100-25000/- for this account.
iii. Depositor under shall get the specific share of minimum % of the distributable
Investment Income.
iv. Some special deposit account is just for woman.
v. Some account is open for senior citizenship people.
vi. Some special account only for working people like as Garments and Building.
In any case they are fall in injure, they found lone for medical cost.
vii. Depositor under the scheme shall deposit a fixed amount of tk 50,000/-and
above but multiple of tk 10,000 thereof for a period of 3 years.
3.2.2 SAVING SCHEME
There are Ten (10) saving product is providing:
01. Al-Wadeeah Current Account
02. Mudaraba Saving Account
03. Mosque Waqf property Development Scheme
04. Cash Waqf Scheme
05. Mudaraba Bashsthan Saving Scheme
06. Mudaraba Hajj Saving Deposit (Kafela)
07. Mudaraba Millionaire Saving Scheme

26
08. Mudaraba Marriage Saving Scheme
09. Mudaraba Mohorana Saving Scheme
10. Young Star Saving Account
i. The deposit is accepted in the Al-Wadiah Current Deposit (AWCD)
under Al-Wadiah Principles of Islamic Shariah. As per provisions of
Al-Wadiah Principles the bank is authorized to invest the deposited
money at the risk and for the sole benefit of the bank.
ii. The client is not entitled to get any share of the Investment income but
will get all sorts of concerned service provided by the bank.
iii. The Account can be opened in the name of minor by his guardian; the
instruction of operation should be clearly noted in the relative account
opening form and signature card.
iv. Depositor under MSD shall get the specific share of minimum % of the
distributable investment income
v. Profit shall be calculated on daily balanced basis but applied twice in a
year i.e. June and December.
vi. If the account holder fails to maintain the minimum balance
requirement, he/she will not get profit for the month
vii. The account holder can withdraw 20000/- two (2) times in week but
not more four (4) times in a month.
viii. In hajj time in this bank, they are deposit money for hajj.
ix. For our young generation they are start a new account for student, than
they are deposit any amount of money for their future.
3.2.3 TERM DEPOSIT
There are three (3) terms deposit product is providing:

27
01. Mudaraba Notice Deposit Account
02. Mudaraba Term Deposit Account
03. Mudaraba Monthly Profit Deposit Scheme
i. Depositor under MND shall get the specific share of minimum % of
the distributable Investment Income
ii. Profit shall be calculated on daily balanced basis but applied twice in a
year i.e. June and December.
iii. Seven (7) days prior notice is mandatory for withdrawing any amount
from MND A/C.
iv. Without showing any case, the bank preserves the right to close the
A/C providing 7 days prior notice.
v. Mudaraba term Deposit Account holders for 1, 3,6,12 months shall get
the specific share of minimum % of the distributable investment
income.
vi. MTDR will be auto renewed for the same period, if it is not encashed
within one (1) month after maturity.
vii. Profit shall be calculated on daily balance of deposit but applied at the
anniversary or maturity
viii. The depositors must preserve the receipts properly and carefully. In
case of loss or damage of the receipts, if depositors do not inform the
bank, the bank shall not be taking responsible for loss or damage.
ix. MTDR is not transferable instrument & as such it cannot be endorsed
in favour of others.

28
SIBL
3.2.4 CLIENT DEPOSIT
39833.37
56661.16
81091.39
95984.82
109040.63
0
20000
40000
60000
80000
100000
120000
2010 2011 2012 2013 2014
Client Deposit (Taka in Million)
Chart 3: Client Deposit
3.2.5 COMPARATIVE DEPOSIT MIX
Fig in millions Taka
Particulars Year-2014 Year-2013 Growth
Al-Wadeeah Current and Other Deposit
Accounts
13,059.52 12,198.62 7.06%
Mudaraba Savings Deposit 9,818.28 6,468.73 51.78%
Mudaraba Term Deposit 75,356.41 62,746.87 20.10%
Other Mudaraba Deposit 26,201.53 20605.68 27.16%
Cash Waqf 99.28 84.58 17.38%
TOTAL 124,535.01 102104.48 21.97%
Table 4: Comparative Deposit Mix
SIBL
SIBL
SIBL
SIBL
SIBL

29
3.3 INVESTMENT PRODUCT
Islamic banks do not directly deal in money. They run business with money. They
funds of Islamic banks are mainly invested in the following modes:
1. Mudaraba
2. Musharaka
3. Bai-Murabaha (Murabaha to the purchase orders)
4. Bai-Muajjal
5. Salam and Parallel Salam
6. Istisna and Parallel Istisna
7. Ijara
8. Ijarah Muntahia Bittamleek (Hire Purchase)
9. Hire Purchase Musharaka Mutanaqisa (HPMM)
10. Direct Investment
11. Investment Auctioning
12. Quard
13. Quard Hassan
Total describe is given below:
1. Mudaraba
Mudaraba is a shared venture between labour and capital. Here bank provides
with entire capital and the investment client conducts the business. The bank
provides of capital, s called Sahib-Al-Maal and the client is called Mudarib.
2. Musharaka
Musharaka means partnership business. Every partner has to provide more or
less equity funds in this partnership business.
3. Bai-Murabaha
Contractual buying and selling at a mark-up profit is called Murabaha.

30
4. Bai-Muajjal
“Bai-Muajjal” means sale for which payment is made at a future fixed date or
within a fixed period. In short, it is a sale on credit.
5. Salam and Parallel Salam
Salam means advance purchase. It is a mode of business under which the
buyer pays the price of the goods in advance on the condition that the goods
would be supplied /delivered at a particular future time. The seller supplies the
goods within the fixed time.
Parallel Salam
The following conditions are essential in the contract of Murabaha, Bai-
Muajjal and Salam. The respective contract must include the following aspects
regarding the goods:
• Number/ Quantity
• Quality
• Sample
• Price and Amount of profit
• Date of supply/ Time limit
• Place of supply
• Who will bear the cost of supply
• Timeframe for payment in case of Bai-Murabaha and Bai-Muajjal
6. Istisna and Parallel Istisna
A contract executed between a buyer and a seller under which the seller
pledge to manufacture and supply certain goods according to specification of
the buyer is called Istisna. Here, the person giving the order is called Mustasni,

31
the receiver of the order is called Sani and the goods manufactured as per
order is called Masuna.
Parallel Istisna
If it is not stipulated in the contract that the seller himself would produce/
provide the goods or service, then the seller can enter into another contract
with third party for getting the goods or services produced/ provided by the
third party such a contract is called Parallel Istisna.
7. Ijara
The mood under which any asset owned by the bank, by creation, acquirement
or building-up is rented out is called Ijara or Leasing.
8. Ijara Muntahia Bittamleek (High Purchase)
Under this mode, the bank purchases vehicles, machineries and instruments,
building, apartment etc. and allowed clients to use those on payment of fixed
rents in installments with the ultimate objective to sell the asset to the client at
the end of the rental period.
9. Hire-Purchase Musharaka Mutanaqisa (HPMM)
Hire-Purchase Musharaka Mutanaqisa means purchasing and acquiring
ownership by one party by sharing in equity and paying rents for the rest of
the equity held by the bank or other party.
10. Direct Investment
Under this mode, the bank cans under its full proprietorship conduct business
by directly investing in the industries, trading transports etc. in this case, the
profit/ loss fully goes to the bank.
11. Investment Auction
Selling by auction of those assets/ goods acquired the bank through direct
investment is called Investment Auctioning.

32
12. Quard
It is a mode to provide financial assistance/ loan with the stipulation to return
principal amount in the future without any increase thereon.
13. Quard Hassan
This is a benevolent loan that obliges a borrower to repay the leader the
principal amount borrowed on maturity. The borrower, however, has the
discretion to rework the leader for his loan by paying any amount over and
above the amount of the principal provided there will be no reference in this
regard.
In SIBL there are Two (2) important investment products for SIBL Employee and
Other Customer. Those are given bellow:
 SIBL Employee House Building Investment Scheme
 SME & Agricultural Finance
3.3.1 GENERAL INVESTMENT
36680.28
53908.58
76024.97
85922.33
107899.96
0
20000
40000
60000
80000
100000
120000
2010 2011 2012 2013 2014
General Investment (Taka in Millions)
Chart 5: General Investment
SIBL
SIBL
SIBL
SIBL
SIBL

33
3.3.2 INVESTMENT INCOME
Table 5: Investment Income
3.3.3 INCOME FROM INVESTMENT IN SHARES & SECURITIES
Throughout the year, the country observed the capital market as unsupported, faded
and lacking confidence of the investors irrespective of corporate and individual. SIBL
had an investment outstanding of Taka 7,823.73 millions in Quoted & Unquoted
Shares, Preference Shares, Bond and Government Security against Taka 8,538.18
million of 2013. This year earnings from this segment have been recorded as Taka
296.95 million against Taka 325.47 million in 2013. Despite of the massive fail of
capital market, the bank saved its portfolios successfully, however an amount of Taka
85.64 million has been decreased in fair value which was adjusted through profit &
loss account for the period 2014.
Investment Mode Year 2014 Year 2013 Growth
Mudaraba 252.39 475.91 -46.97%
Bai-Muzzal 7576.05 6895.60 9.87%
Hire purchase Shirkatul Meelk 2211.55 1802.28 2.71%
Musharaka 49.03 57.86 -15.26%
Bai-Salam 3.79 9.37 -59.52%
Quard against MTDR, Scheme & Other 886.72 1041.64 -14.87%
Inland document bill purchased 417.37 401.66 3.91%
Foreign document bill purchased 1059.87 1070.39 -0.98%
Profit on Ijarah 18.58 24.67 -24.71%
Other bank and NBFI’s 928.13 1367.36 -32.12%
Other investment (Card, Wakalat Fees
etc.)
273.31 448.13 -39.01%
Profit on Mudaraba 266.46 34.55 671.29%
TOTAL 13943.26 13629.42 2.25%

34
The bank holds the major shares of these TWO subsidiary companies as mentioned
below:
Sl.No. Name of Subsidiary Companies % of holding of shares by the bank
01 SIBL Securities Ltd. 99.99%
02 SIBL Investment Ltd. 99.99%
Table 6: Income from Investment in Shares & Securities
3.3.4 INVESTMENT PLAN FOR 2015
The plan has been formulated keeping in view the national economic priorities and
aiming at diversification of the investment portfolio by size, sector, geographical
area, economic purpose and securities to bring in phases all sectors of the economy
and all types of economic activities and different economic strata of the society
within the fold of Bank's investment operations.
SIBL has declared 2015 as "Sustainability and Growth" and budgeted to reach
investment portfolio to Tk. 1, 35,000 Million starting from Taka 10, 7,899.96
million only and maximization of operating pro t will help us in achieving this goal.
To achieve the target SIBL is looking after the country's top business tiers to boost
the growth of the bank. Segment of these groups are Telecom Operators, Ready Made
Garments (RMG), Textiles, Pharmaceuticals, NBFI, MNCs etc. IRMD is always
ready to give a boost to the services to such companies to support the branches. With
high quality resources equipped with both operational and product expertise under a
competent management team, Investment Risk Management Division (IRMD) &
Investment Administration Division (IAD) is always ready to take the challenge of
tremendous growth of the investment portfolio. But under any circumstances, quality
of the investment portfolio or related risks like market risk, liquidity risk and
operational risk will be analyzed and subsequently, mitigated before investment
approval. IRMD (Investment Risk Management Division) is working to have
effective internal policies, systems and controls to identify measure, monitor and
control investment risk.

35
3.3.5 CLASSIFICATION COMPOSITION OF INVESTMENT OF
THE BANK
Table 7: Classification Composition of Investment of the Bank
3.3.6 OUR FUTURE PLAN
SIBL has the plan to focus on the following areas of operation for promoting:
1) To popularize online banking.
2) To increase Internet, SMS & Mobile Banking.
3) To introduce video conferencing.
4) To increase efforts towards near paperless banking.
5) To promote tree plantation campaign
6) To promote green initiatives through advertisement in print/electronic media.
Status Provision
Rate
2014 2013
Amount Composition Amount Composition
Unclassified
investment
0.25%,1% &
2%
1,462.44 48.09% 1,065.64 38.42%
Special
Mention
Account
5% 0.27 0.01% 15.69 0.57%
Su-Standard
investment
20% 25.18 0.83% 4.62 0.17%
Doubtful
Investment
50% 567.15 18.65% 171.82 6.20%
Bad/Loss
Investment
100% 986.21 32.42% 1,515.61 54.64%
Total 3,041.30 100.00% 2773.38 100.00%

36
7) To rationalize use of consumption of paper, water, electricity and utilities.
8) To reduce emission of carbon
9) To conserve environment.
10) To protect air/water pollution.
3.4 INVESTMENT SYSTEM FOR IMPORT/EXPORT BUSINESS
AS PER ISLAMIC SHARIAH
3.4.1 IMPORT BUSINESS:
The Import business is broadly divided into the following three categories
I Import of Commercial goods
II Import of raw materials for production purpose
III Import of Capital /Machineries
The imports avail of investment facilities against all kinds of imports. But in case of
imports under category I and II, investments are made under the Shariah approved
Bai-Murabaha and Bai-Muajjal modes and in case of import under category III,
investment is made under the Shariah compliant mode of Hire Purchase under
Shirkatul Meelk (HPSM).
3.4.2 IMPORT OF GOODS UNDER BAI-MURABAHA MODE
INVESTMENT
Bai-Murabaha
Bai-Murabaha is a contract between a buyer and a seller under which the seller sells
certain specific goods permissible under Islamic Shariah and Law of the land to the
buyer at a price determined by changing agreed profit, margin or make-up over the
cost price. In the import business, the importer provides an irrevocable letter of
authority to the bank to import specific goods on behalf of him (the client) from the
foreign seller and promises to buy the same form the bank. In this case, the bank is

37
designated as a consignee in the bill of lading and letter on the bank hands over the
same to the importer through endorsement i.e. the ownership of the goods is
transferred to the importer.
Some Important features of the Bai-Murabaha mode of Investment
A. The client (Buyer) requests the bank to purchase particular goods and
promises to purchase the same form the bank at a price fixed by charging
profit over the cost price.
B. Under the Bai-Murabaha mode of investment there is no scope to increase the
price once it is fixed.
C. After buying the goods, the bank has to bear all the risk until goods are
actually delivered to the client.
3.4.3 INVESTMENT IN IMPORTS BY ISLAMIC BANKS
In the import business, Bai-Murabaha investment is accomplished through a single
deal at the time of opening L/C, Bills and Shipment.
For Example:
I. Murabaha Import L/C
II. Murabaha Import Bills
III. Murabaha Post Import.
Murabaha Post Import (MPI)
The importers apply for investment facility against imported goods after shipment for
payment of the invoice values of the goods to the seller/supplier including custom
duty, VAT and other expenses. In such a case, Islamic banks allow a Bai-Murabaha
investment facility under single deal concept. It is so called as the Letter of Credit
(L/C). Bills and the handling of Post-Shipment are settled under one agreement while
opening the Letter of Credit (L/C) for importing the goods.

38
3.4.4 ACCOUNTING PROCEDURE FOR PURCHASE PRICE,
PROFIT AND SALE PRICE
a) Price payable to the supplier
b) Other expenses relater with purchase
i. Conveyance - TA/DA.
ii. Commission payable to the agents.
iii. The expenditures in connection with supplier’s payment
iv. Transportation cost up to the bank’s go down.
v. Transit Insurance and other expenses
vi. Go down rent salary of officials etc. incurred before sale of goods.
c) Additional expenses
i. Duty
ii. VAT
iii. License fee
iv. Commission for C&F agent etc.
d) Cost price or total value = a+b
e) Estimated profit/mark up profit (profit percentage on purchase/cost
price)
f) Sale price = c+d
g) The net Investment amount is determined after deduction of the down
payment (if any) form figure at “f” above.

39
3.4.5 IMPORT UNDER THE BAI-MUAJJAL MODE OF
INVESTMENT
The term Bai-Muajjal means “Deferred payment sale” or “Sale on Credit”
Under this mode of investment a contract is made between the buyer and seller for
buying and selling of goods approved by Islamic Shariah and Law of the land on the
stipulation to pay the agreed price at a specific future date or by fixed installments.
Some importance features of the Bai-Muajjal mode of investment
Most of the features of Bai-Muajjal are like accepting the following:
1. Bai-Muajjal sale is executed completely on deferred system
2. The sale price is determined adding the profit with cost price. It is not
necessary to disclose the cost price and the profit mark up separately to the
client. But in Bai-Murabaha, the cost price and the profit mark up ratios are to
be disclosed separately to the client.
3. The accounting procedure for imported goods under both the Bai-Muajjal and
Bai-Murabaha mode are alike. But so far as contract is concerned they are
different. Bai-Murabaha contract and Bai-Muajjal contract are executed for
imports under Bai-Murabaha and Bai-Muajjal modes respectively.
3.4.6 IMPORT UNDER DIMINISHING PROPRIETORSHIP
METHOD (HIRE PURCHASE UNDER SHIRKATUL MEELK-
HPSM)
Capital machineries and other re usable goods are imported under this mode. It
combines three modes:
o Rent (Ijara)
o Partnership (Shirkat)
o Buying and Selling

40
Some importance features of diminishing proprietorship method
(Hire Purchase under Shirkatul Meelk-HPSM)
1. The bank and the client invest their capital jointly through a contract called
Partnership (Shirkat)
2. The bank leases its portion at a certain rent
3. The bank sells its portion to the client on receipt of the price under this system.
3.4.7 IMPORT UNDER MUSHARAKA MODE OF INVESTMENT
Musharaka
Musharaka is a Shariah compliant mode of investment where in the bank and the
clients jointly provide the capital.
Some general features of Musharaka mode of investment
1. The Musharaka agreement shall clearly laid down the amount of capital
investment to be provided by the bank and the client and the profit/loss
sharing ratio as agreed between them.
2. The actual profit of the business is to be distributed between the bank and the
client as per the agreed ratio. But loss, if any, is to be borne by them as per
ratio of the capital.
3. The client shall properly maintain ledger, register, books of accounts etc. and
have to show those to any authorized person of the bank on demand.
4. For the success of client’s business the bank shall have the right to give any
decision and supervise the business activities.
3.4.8 FIXATION OF LIABILITY IN CASE OF LOSS
If loss is incurred after performing all duties and responsibilities as per agreement
then the loss would be borne by the bank and the client according to capital ratio. But

41
if the loss is incurred due to carelessness, negligence or breach of any condition by the
client, then the client would be liable to bear the loss.
3.4.9 IMPORT UNDER MUDARABA MODE OF INVESTMENT
Mudaraba
Under the Mudaraba mode of investment, the client or businessman or capital user
does not invest any capital. In this case, the bank alone invests all the required capital
and the entrepreneurs (the client) directly manage and look after the business.
Under this mode, the bank bears all the expenditures related to imports. In this case,
the bank supervises the use of capital, system of business operation and income of the
business etc. the clients maintains all the register, documents and accounts concerning
buying & selling of the goods.
In this case, profit, if any, is distributed between the bank and the client as per the
agreed ratio and loss is fully borne by the bank.
3.4.10 EXPORTS IN INVESTMENT
To accomplish exports process/order as per the terms and conditions of the Letter of
Credit (L/C) and the agreement executed between the seller and buyer, an exporter
needs financial and other banking facilities on urgent basis
An exporter needs financial facilities at two stages of export process, such as:
I. At pre shipment stage
II. At post shipment stage
Hence, financial facilities to export sector may be classified as:
I. Pre shipment Finance
II. Post shipment Finance
Financial assistance/facilities complying Shariah principle are provided at both the
stage of export process.

42
3.4.11 INVESTMENT AT PER SHIPMENT STAGE AS PER
ISLAMIC SHARIAH
An exporter needs various financial facilities till shipment of goods. Finance is
needed for procurement of raw materials and to meet transportation and other related
cost up to shipment.
Pre shipment facilities are generally provided for the following purposes:
1. To procure raw materials
2. To process the exportable goods
3. For transportation and packaging
4. For payment of insurance premium
5. For payment of water, electricity and gas bill etc.
6. For payment of freight of the ship
3.4.12 SHARIAH COMPLIANT MODES FOR PRE SHIPMENT
FINANCE
1. Back to Back Letter of Credit (Back to Back L/C)
Bank extends back to back letter of credit facility to exporters to
procure/import raw materials for producing/manufacturing exportable goods at
pre shipment stage under the mode of Bai-Muajjal. Initially, no financial
facility form the bank is required when the back to back L/C is opened.
2. Bai-Murabaha TR (Trust receipt)
To procure/purchase raw materials for executing export order the bank
provides investment facilities to the client under the mode of Murabaha TR.

43
3. Bai-Salam
Under the Bai-Salam mode of investment, payment is made in advance to
purchase the goods and the supplier makes promise to deliver the goods at a
future date.
Investment under Bai-Salam mode is made to meet other expenses of the
exporter excepting the manufacturing cost of exportable goods.
4. Musharaka
Pre shipment investment may be made under Musharaka mode of investment,
if there is any pre determined investment arrangement.
5. Post Shipment Investment
Bank provides post shipment facilities through negotiation (FBN) and
purchase of export bills. It normally negotiates or purchases the export
documents, if the documents/bills prepared by the exporter are found in
order/correct in all respect. The bank adjusts the liabilities against FBN/FBP
after receiving the export proceeds and earns exchange income from this. This
mode of investment is in compliance with the Islamic Shariah.

44
3.5 HOW A LETTER OF CREDIT WORKS
This is a way to work Letter of Credit. In SIBL used this system for import or export
investment. For the invest product L/C is very important for buyer and seller. So we
must to know about working process of Letter of Credit.
Figure 3: Letter Of Credit
BANGLADESH
IMPORTER
MR.B
USA
EXPORTER
MR.E
USA
HSBC
NRGOTIATING
BINK
BANGLADESH
IMPORTER
BANK
SIBL
(PRINCIPAL
BR.)
USA
STANDARD
CHARTERED
BANK
ADVISING BANK
L/C USA
HABIB BANK
REIMBUR BANK
A/C OF SIBL
DOCTS
DOCTS
L/C
DOCTS
REIMB CLAIM
DOCTS

45
3.6 SIGNIFICANT VARIANCE IN OPERATING RESULT
(QUARTERLY AND ANNUALLY)
SL
No.
Accounting Head 31.03.2014 30.06.2014 30.09.2014 31.12.2014
1
Investment
Income 3,143.96 6,605.18 10,117.41 13,943.26
2
Profit paid on
deposit
2,284.76 4,652.34 7,004.28 9,007.20
3
Net investment
income
859.20 1,952.84 3,113.13 4,936.06
4
Income from
investment
46.79 146.23 225.80 296.95
5
Commission,
Exchange &
Brokerage
291.12 654.46 975.94 1,188.38
6
Other operating
Income
35.25 122.95 175.35 289.49
7
Total operating
Income
1,232.36 2,876.48 4,490.22 6,710.88
8
Operating
Expenses
548.29 1,291.13 1,962.41 2,746.60
9
Salaries &
Allowance
334.30 716.29 1,193.22 1,665.17
10
Other operating
expenses
213.99 574.84 769.19 1,081.43
11
Operating profit
before provision
& taxes
684.07 1,585.35 2,527.81 3,964.28
Table 8: Significant Variance in Operating Result (Quarterly and Annually)
3.7 FOREIGN EXCHANGE BUSINESS
Foreign exchange business stood at Tk. 139910.00 million in 2014 against Tk.
132374.70 million in 2013, which is sharp increase of 16.32%. The breakup of this
foreign exchange business is as under

46
Table 9: Foreign Exchange Business
3.7.1 INTERNATIONAL TRADE FINANCING (EXPORT &
IMPORT)
One of the core activities of the bank is to facilitate International Trade through export
and import financing.
Over the last few years, the foreign trade financing of the bank has gained a stable
expansion. The bank has been achieving significant growth in both export and import
financing despite/since global financial turmoil and worldwide economic slowdown
since 2008. During the year, the foreign trade business of the bank has recorded a
significant growth of 16.32%. Import business Increased by 6.99% percent of which real
value was Taka 79024.20 million in 2014 from Taka 73,859.40 million in 2013. On the
other hand export business grew to Taka 53044.90 million in 2014 which is 2.45%
percent higher than the export of Taka 51,775.30 million in 2013.
The bank has 13 Authorized Dealer Branches well equipped with highly trained
professionals to meet different requirements of import and export based clients. The bank
Partic
ulars
2006 2007 2008 2009 2010 2011 2012 2013 2014
Import 11791.00 13482.3 18343.80 22753.3 39459.50 68198.50 76985.60 73859.40 79024.20
Export 10714.00 9961.60 12674.30 14433.20 21372.20 34975.00 42712.20 51775.30 53044.90
Remitt
ance
775.00 459.90 2341.10 1923.50 1099.40 5134.90 6822.10 6740.00 7839.90
Total 23280.00 23903.00 33363.20 39110.00 61931.00 108308.30 126519.90 132374.70 139910.00

47
was involved in financing import business in the field of capital machineries, industrial raw
materials, food grains (rice, wheat, sugar, dal, garlic, onion, spices), oil (soya bean, palm,
lubricant), motor vehicles, spare parts, garment accessories, sports items, perfumery items,
chemicals, milk food etc. whereas the export was conspicuous in the field of readymade
garments. The bank has been endeavoring to diversify its export financing in other fields
like leather, agricultural products, dry fish, PET Flakes, spare parts of ships etc.
In order to facilitate trade finance, establishing of 'Central Trade processing Unit (CTPU)'
was a timely decision and has changed the total process of foreign exchange business
through speed up of the service and business potential of SIBL. We have CTPU facilities
based in Dhaka and Chittagong
3.8 SME PROGRAM OF SIBL
Social Islami bank limited has been successfully operating small and medium
enterprise (SME) investment for all kind small and medium business.
Directors of SIBL and initiatives of the Management along with term effort:
SME Operation of the bank in 2014
20%
80%
SME& Agre Investment-21349.80
Other Investment-87361.90
Chart 6: SME Program of SIBL
SME portfolio of the bank has been increasing significantly which is shown in the
following graph and table

48
Table 10: SME Outstanding by Year
1703.5
4370
6868.8 7164.3
21399.8
0
5000
10000
15000
20000
25000
2010 2011 2012 2013 2014
SME Outstanding
Chart 7: SME Outstanding by Year
3.9 OPERATING RESULT & PROFIT
Total operating income of the bank as on 31st
December 2014 stood at Tk. 6710.88
million against Tk.5479.29 million of the preceding year. The bank made an operation
profit of Tk. 3964.27 million in 2014 against Tk. 2894.06 million in 2013.
A summary of operating result of the bank as on 31st
December 2014 Vis a Vis the
position as on 31.12.2013 is shown below:
Year SME Outstanding
2010 1703.50
2011 4370.00
2012 6868.80
2013 7164.30
2014 21399.80

49
Table 11: Operating Result
Table 12: Operating Profit
3.10 DOCUMENTATION
3.10.1 ACCOUNT OPENING
The account holder must observe proper documentation formalities before opening an
account with the bank. Each account holder needs to submit the following:
i. National ID card / Photocopy of passport/chairman certificate.
PARTICULAR 2014 2013
Net investment income margin (NIM) 3.86% 3.68%
Return on assets 2.36% 1.67%
Return on equity 15.68% 11.01%
Earnings per share Tk. 2,71 Tk. 1.74
Particulars 2014 2013 Growth rate
Income on investment 13943.26 13629.42 2.30%
Profit paid to the depositors 9007.20 9706.87 -7.21%
Net investment income 4936.06 3922.55 25.84%
Commission, Exchange & other 1774.82 1556.74 14.01%
Total operating income 6710.88 5479.29 22.48%
Operating expenses 2746.61 2585.23 6.24%
Profit before provision 3964.27 2894.06 36.98%
Provision against investment &
others
656.76 869.40 -24.46%
Profit before tax 3307.51 2024.66 63.36%

50
ii. 2 copies of passport size recent photograph attested by the introducer.
iii. Specimen signature card duly signed in presence of the manager or
authorized officer.
iv. A/C opening form duly filled in.
v. NID photograph and signature of the nominee(s), if any, duly attested
by the A/C Holder.
vi. Any other document required by the bank from time to time.
Additional documentation and formalities to be observed before opening the account
for the following entities
For Limited Company
i. Certified true copy of memorandum and articles of association.
ii. Certified true copy of certificate of incorporation.
iii. Certified copy of certificate of commencement of business (for public limited
company)
iv. Copy of the Resolution of the Board of Directors deciding to open account
with the Social Islami Bank Limited and authorizing specimen signatories for
operation of the Account duly attested by the Chair duly attested by the
chairperson / Managing director.
v. Trade license
vi. ETIN certificate
vii. VAT registration certificate & form.
viii. ERC and IRC (if export/import oriented)

51
For Partnership Enterprise
i. Updated trade license
ii. TIN certificate
iii. Certified copy of the constitution of the firm.
iv. Registered partnership deed/duty notarized partnership deed (in case of
unregistered Firm)
For Association/Club/Society/Charity etc
i. Minutes of the committee meeting deciding to open account with Social Islami
Bank Limited duly certified by the secretary and the Chairperson.
ii. Copy of laws and by laws / constitution duly attested by proper authority.
iii. A copy of the resolution of the committee authorizing specific signatories to
operate account.
iv. Certificate of registration (where applicable)
For Proprietorship Enterprise
i. Updated trade license
ii. ETin certificate
I/we declare that I/we/ are fully aware of the money laundering prevention act, and
anti-terrorism act and I/we shall not do any act / transaction in contravention of the
provisions of the said act . I have gone through the terms and conditions mentioned
above and understood them in entirety and undertake to abide by those terms and
conditions relating to the account. I /we also agree to be bound by such terms &
conditions as may be amended or supplemented from time to time.

52
i. Mudaraba Cash Waqf Savings A/C
Clients can deposit any amount of money as Sandakan through this A/C
whenever he wants. However, client is not allowed to withdraw any short of
amount from this A/C.
ii. Mudaraba Zakat Savings Scheme (Proshanti)
Zakat is the third pillar out of five (5) basic pillars of Islam. SIBL has
introduced this scheme to encourage the client to pay Zakat in due time. Profit
will be given half yearly on daily balance. Under this scheme depositors can
deposit any amount in any working day .the scheme will run for unspecified
maturity period. Before December client can’t withdraw any amount from this
scheme but after December the client can pay for the client and spend the
Zakat amount as per the sector stated in the holly Quran but in this case it
should be mentioned in the A/C opening form. Alternatively the client can
withdraw the balance amount at Ramadan every year and pay Zakat.
iii. Mudaraba SIBL Young Star Account
This scheme has been designed to encourage the student for banking
operation. This scheme doesn’t require any minimum balance and it is charge
free. Profit will be given half yearly on daily balance.
iv. Mudaraba Shanchita Special Deposit Scheme
It is a special deposit scheme in which a depositor can make daily transaction.
The minimum balance required for this A/C is tk 25000 /- . Profit will be
given on daily balance.
v. Mudaraba Education Savings Scheme (Dipti)
To encourage education, SIBL introduced Mudaraba education savings
scheme. Under this scheme client will deposit a fixed amount of tk 25,000 /-
and above but multiple of tk 25,000/- thereof for a period of 3, 5 or 10 years
and after maturity client will be given the principal amount with profit.

53
vi. Mudaraba Bashsthan Savings Scheme
This scheme is designed especially for the person who had a dream to be the
owner of a house/apartment. Under the scheme, client will deposit a fixed
installment on monthly basis of 5, 10 or 15 years and after maturity client will
be given the principal amount with profit.
3.10.2 ACCOUNT CLOSEING
By Banker
If any customer doesn’t maintain any transaction within six years and the A/C balance
becomes lower than the minimum balance, banker has the right to close an A/C.
By Customer
If the customer wants to close his A/C, he writes an application to the manager urging
him to close his A/C. Different procedures are followed in cash of different types of
A/C to close. Fixed deposit A/C is closed after the termination of the period. Closing
process for current & savings A/C:
i. After receiving customer’s application the officer verifies the balance of the
A/C.
ii. He then calculates interest and other charges accumulated on the A/C.
iii. If it bears a credit balance, the officer writes advice voucher. He gives
necessary accounting entries post to accounts section.
iv. The balance is returned to the customer. And lastly the A/C is closed. But in
practice, normally the customers don’t close A/C willingly. At times,
customers don’t maintain any transaction for long time. Is this situation at
first, the A/C becomes dormant and ultimately it is closed by the bank

54
3.11 SERVICE OF SOCIAL ISLAMI BANK LIMITED
In the SIBL, there have many service systems for customer needed. So given below
all services of Social Islami Bank Limited
There are Seventeen (17) categories Service in Social Islami Bank Limited:
1. Online banking
2. ATM 24/7
3. CARD (Local & Foreign)
4. Automated Cleaning
5. Electronic Fund Transfer
6. Mobile banking
7. Offshore banking
8. Centralized Trade Processing Service (CTPU)
9. Remittance
10. Locker
11. Student File
12. SWIFT
13. Capital Market Services through SIBL subsidiaries
14. Alternative Delivery Channel (ADC)
15. SMS Banking
16. IP Phone
17. Data Security

55
Given below to introduce all service of Social Islami Bank Limited for knowing all
customers and other bank related people:
1. Online Banking
Online Transaction facilitates “Any Branch Banking” to all customers
meaning, customer is able to deposit or withdraw money from any branch of
SIBL nationwide. Any branch banking is a facility for our customer to operate
their accounts from any of our network branch.
2. ATM 24/7
SIBL’s customer have been enjoying 24/7 service through ATM located
around the country. The bank has undertaken some programs to expand its
ATM network through procurement of more proprietary ATM and joining
hands with the common platforms of ATM network.
3. CARD (Local & Foreign)
To provide advanced and enhanced banking facilities to our valued
customers SIBL has introduced both Debit & credit cards of VISA brand.
At present, we have the following categories of cards:
o VISA Islamic Debit Cards (Zameel)
o VISA Islamic Credit Cards (Local Card, Dual Currency Card)
o VISA Islamic Prepaid Cards (Gift Cards, Hajj Card, Travel Card)
4. Automated Cleaning
Bangladesh Automated Cleaning House (BACH) started its LIVE operation
on the 7th
October 2010 for Bangladesh Automated Cheques Processing
System (BACPS) and 28th
February 2011 for Bangladesh Electronic Fund
Transfer Network (BEFTN) in order to make quick remittance in the whole
Bangladesh.

56
5. Electronic Fund Transfer
In 28th
February 2011 Bangladesh Electronic Fund Transfer Network
(BEFTN) in order to make quick remittances in the whole Bangladesh. At
present, all the 100 branches of SIBL have participated in BACH by
which the remote branches now collect their cheques within 1 day and can
make payment to the customers very quickly.
6. Mobile banking
Mobile banking refers to the use of a Smartphone or other cellular device to
perform online banking task while away from your home computer, such as
monitoring account balances, transferring funds between accounts, bill
payments and locating ATM. For this reason SIBL now started this service for
their customers.
7. Offshore banking
Social Islami Bank Limited is operating offshore banking units as a
separate business unit under the rules and guidelines of Bangladesh Bank
defying the probability in the global financial market. SIBL OBU has
scored a sizeable profit in the first year of its operation. In the year 2014
the OBU has accumulated a net profit after tax Tk. 26.52 core against Tk.
3.81 Core in 2013.
8. Centralized Trade Processing Service (CTPU)
SIBL has established Centralized Trade Processing Service (CTPU) for
serving customers in a more effective and efficient way. For the branches
around Dhaka Division and Chittagong Division, two base stations have been
establishes at Foreign Exchange Branch, Dhaka and Agrabad Branch of
Chittagong respectively.

57
9. Remittance
Foreign exchange business stood at Tk. 139910.00 million in 2014 against
Tk. 132374.70 million in 2013, which is sharp increase of 16.32%. In their
Remittance is earning Tk. 7839.90 in 2014.
10. Locker
SIBL Local Office Br is providing facility of locker service for the purpose
of safeguarding the valuable property of customers. The person or the
organization that has any account in bank branch can enjoy this service. They
can keep their valuable assets in banker’s custody. Customers have right to
look after with a key of their individual locker provided by bank. SIBL
maintains the following types of lockers:
 Large locker
 Medium locker
 Small locker
11. Student File
For the student there are deposit accounts for saving for their future. So there
are two types deposit for student:
 Mudaraba Education Deposit Scheme
 SIBL Young Star Account.
12. SWIFT
Society for Worldwide Interbank Financial Telecommunications Global
communication network that facilitates 24-hour secure international
exchange of payment instructions between banks, central banks,
multinational corporations, and major securities firms. A member owned
cooperative organized in 1977 under Belgium law, it now includes over 6,500
participating members from more than 180 countries which together process in
excess of a billion messages every year (about 300 million messages every
day)

58
13. Capital Market Services through SIBL subsidiaries
Throughout the year, the country observed the capital market as unsupported,
faded and lacking confidence of the investors irrespective of corporate and
individual. SIBL had an investment outstanding of Taka 7,823.73 millions in
Quoted & Unquoted Shares, Preference Shares, Bond and Government
Security against Taka 8,538.18 million of 2013. This year earnings from this
segment have been recorded as Taka 296.95 million against Taka 325.47
million in 2013. Despite of the massive fail of capital market, the bank saved
its portfolios successfully, however an amount of Taka 85.64 million has
been decreased in fair value which was adjusted through profit & loss account
for the period 2014.
14. Alternative Delivery Channel (ADC)
Social Islami Bank Limited believes in keeping abreast with latest technology in order
to provide our customers with convenient and time saving solutions which ensure
banking transactions anytime and anywhere.
The Alternative Delivery Channel (ADC) Department of the bank is relentlessly
working hard for the development and integration of all technology based delivery
channels for the banking products and services. The departments also plans and ensures
smooth operation of service delivery though ATM’s, CDMs, Web systems, SMS and
mobile phones etc. and enhance areas of delivery of customized services through these
channels. The Department ensures the operation of inland remittance service using all
delivery channels and also ensures quick and secure delivery of foreign remittance as
well using as much delivery channels as necessary to make local and foreign
remittance payments attractive, useful and popular.
15. SMS Banking
SMS Banking is a mobile technology that allows customer to request and receive
banking information from bank on customer mobile phone via Short Message Service
(SMS). Individuals or corporate bodies can manage their Bank Accounts, check their
account balances and last few transactions (Mini Statement) using their mobile phones.
Customers can also have SMS alert/ notification for any financial transaction done on

59
their account as well as activate their Debit / Credit Card through SMS. The Bank has
recentlysigned MemorandumofUnderstanding (MOU) withSemiconPrivate Limitedto
provideSMS Banking servicesto itscustomers.
16. IPPhone
"ConnectingPeoplewithaSingleClick"
SIBL believes that modern communication devices are the best option to minimize the
communication cost and allow the bank to build effective relationship with its clients
and staffs. The bank has recently installed IP PHONE solution which simple’s voice &
video communications at branches and at head of office level for all. These solutions
have minimized the communication cost in one hand and surprisingly enhanced the
meansofeffective communication systemofthe bankontheother hand.
17. Data Security
A 24 hours dedicated surveillance team is working to ensure the data security of the bank.
Maximum security layers are in place while transacting in Core banking System, Internet
Banking(IB)transactions,SMSbankingetc.
3.12 BILL COLLECTION
In modern banking mechanism has become complex as far as smooth transaction and
safety is concerned. Customer does pay and received bill from their counterpart as a
result of transaction. Commercial bank’s duty is to collect bills on behalf of their
customer.
Types of bills for collection:
a. Outward bills for collection (OBC)
b. Inward bills for collection (IBC)

60
A. Outward bills for collection
OBC exists with different branches of different banks outside the local clearing
house. Normally two types of OBC
i. OBC with different branches of other bank
ii. OBC with different branches of the same bank
B. Inward bill for collection
When the banks collect bills as an agent of the collection branch, the system is
known as IBC. In this case, the bank will work as an agent of the collection bank.
The branch receives a forwarding letter and the bill.

61
CHAPTER FOUR: CRITICAL ANALYSIS OF
SOCIAL ISLAMI BANK LIMITED
4.1 SIBL SWOT ANALYSIS
4.2 MARKETING MIX
4.3 CUSTOMER SATISFACTION
4.4 TARGET CUSTOMERS
4.5 PEST ANALYSIS

62
4.1 SIBL SWOT ANALYSIS
Figure 4: SIBL SWOT Analysis
Strength:
Strength means the positive internal factor that a company can use to accomplish it
mission, goals, & objectives. They might include:
 Customer satisfaction
 Service quality
Price effectiveness
 Special skill & knowledge
 Positive public image
Weakness:
Weakness means the negative internal factors that inhibit or restrict the
accomplishment of company’s mission goal & objectives. They might include:

63
 Market share
 Shortage of skill work force
 SIBL has lack of ATM booth
Opportunity:
Opportunities are the external option that a firm can exploit to accomplish its
mission. They might include:
 Sales force effectiveness
 Customer retention
 Innovation effectiveness
Threat:
Threats are negative external forces that restrict a company’s ability to achieve its
mission, goal, & objectives. Threat to the business can take variety type of forms such
as:
 Promotion effectiveness
 Competitors entering the market
 Economic recession
 Technological advantages
4.2 MARKETING MIX
Product: Product means customer solution. SIBL introduces some products for their
respective customers
Price: Price means customer cost for the products. SIBL’s pricing system is also
satisfactory.

64
Place: Place means convenience. Its channels, coverage’s is also satisfactory.
Promotion: Promotion refers to communication. There is a lacking for the
advertisement activities.
4.3 CUSTOMER SATISFACTION
Customer satisfaction is the extent to which a product or service’s perceived
performance matches a buyer’s expectations. If the product or service’s performance
falls short of expectations, the buyer is dissatisfied. If performance matches or
exceeds expectations, the buyer is satisfied or delighted.
Expectations are based on customers past buying experiences, the opinion of friends
and associates, and marketer and competitor information and promises. Marketer must
be careful to set the right level of expectations. If they set expectations too low, they
may satisfy those who buy but fail to attract enough buyers. In contrast, if they raise
expectations too high buyers are likely to be disappointed. Dissatisfaction can arise
either from a decrease in product and service quality or from an increase in customer
expectations. In either case, it presents an opportunity for companies that can deliver
superior customer value and satisfaction.
Today’s most successful companies are rising expectations—and delivering quality
product. Such companies track their customers’ expectations, perceived company
performance, and customer satisfaction. Highly satisfied customers produce several
benefits for the company. Satisfied customers are fewer prices sensitive, remain
customers for a longer period, and talk favorably to others about the company and its
products & services.
4.4 TARGET CUSTOMERS
The bank has a clear idea about the customers it wants to serve. Without fulfill their
needs the bank has no functions. So to collect the target customer’s banks can run
properly.

65
Market Segmentation-
The process of dividing a market into distinct groups of buyers with different needs,
characteristics or behavior
Target Marketing-
The process of evaluating each market segments, attractiveness and selecting one or
more segments to enter.
Market Positioning-
Occupying a clear, distinctive and desirable place relative to competing products in
the minds of target customers
4.5 PEST ANALYSIS
We know that a scan of the external macro-environment is which the firm operates
can be expressed in terms of following factors:
1. Political
2. Economic
3. Social
4. Technological
SIBL considers the PEST analysis very important to understand better the local
environment before beginning the marketing process. SIBL’s environmental analysis
is a continuous process.
SIBL‘s environment is made up from The internal environment, internal customer
like, office technology, wages and finance etc. The micro environment, political and
legal forces, economic forces, socio cultural forces and technology forces, these are
known as PEST factors.

66
POLITICAL FACTORS:
The political arena has a huge influence upon the regulation of SIBL’s businesses. We
can consider the following aspects:
1. The political environment is not stable, so as the banking sector. Through the
business activity is wholly regulated by Bangladesh Bank.
2. Government policy influence laws that regulate SIBL’s business.
3. The government’s position on marketing ethics, culture & religion is totally
based on customers & culture of Bangladesh.
ECONOMICAL FACTORS:
SIBL considers the state of a trading economy in the short and long terms. The
interest tares for various accounts are quite attractive. The bank also invests a huge
portion of money to the T-bill market. The level of influence also affects the business
values in Bangladesh. Through as being a fore bank it can adjust that inflation very
easily.
SOCIAL FACTORS:
SIBL considers the social and culture factors considerably. Like as
1. It thinks about the principle religion of the country and gives its employees the
best possible benefit for that.
2. The attitudes towards other products and services of other competitive banks
are marked specifically. They try to update their system & procedure in a
standard manner.
3. Our mother tongue is Bangla. I saw the top level managers are converse with
one another in Bengali.
4. SIBL knows that, the people of Bangladesh are very emotional in nature. So, it
tries to adopt that emotion in their business for better understanding the local
customer.

67
TECHNOLOGICAL FACTORS:
Technology is vital for completive advantage and is a major driver of globalization.
SIBL allows a better technology for its products and service to be made more cheaply
and to a better standard of quality to the customer. These technologies offer
consumers and business more innovative product and services such as ATM machine.
SIBL offers its customers to a new way to communicate with consumers e.g.
Customer Relationship Management (CRM) etc.

68
CHAPTER FIVE: FINDING, RECOMMENDATION AND
CONCLUSION
5.1 FINDING OF THE REPORT
5.2 RECOMMENDATION
5.3 CONCLUSION

69
5.1 FINDING OF THE REPORT
After analyzing the annual report and other collecting information and other papers of
evaluation of performance analysis and on the basis of my study I have got some
finding about Social Islami Bank Limited.
These are mentioned below:
 SIBL is the pioneer of private sector banking business in Bangladesh. As a
result it has a huge branch operation that causing employment opportunity.
 The fund management system is very effective for keeping the system
effective.
 Necessary change in credit policy, loan and advance policy, provision.
 The officers engaged in loan management are very much aware in choosing
right person to provide loan to ensure its recovery.
 The top management is more conscious about the liquidity of bank.
 The top management gives its highest attention in the operation of fund
management.
 The customer services is very much impressive than other financial institution.
 Top management guidance to its subordinates is very much friendly.
 The overall working environment of the office is very nice.
 Lack of professional data entry operators.
 Not a proper skilled human resource in every department.
 Inadequate workforce in new branches. One is required to do two or three
departments work.
 Inadequate facilities in maintaining the operation of ATM card, master card,
and visa card etc.

70
5.2 RECOMMENDATION
I have some points to focus which will help the bank to improve the efficiency as well
as the quality of work. The points are as follows:
1. Management should set proper planning for its operations of each and every
work for the whole bank as well as branches of SIBL.
2. Management must design the jobs on priority basis.
3. As the top management has decided to start online banking system, necessary
steps should be taken to make this decision implement as soon as possible.
4. As SIBL is a service providing organization, it should introduce new and
dynamic service to serve the people and capture the target market.
5. It is necessary to assign required qualified manpower for every job.
6. The proper managerial observation and cooperation are required.
7. All branches should properly maintain all documents n daily basis.
8. It must avoid the duplication of the work through better communication.
9. It also tries to avoid duplication in any case through accuracy and efficiency.
10. It is required to develop same effective motivational programs.
11. Top management must ensure the proper implication of it in all branches.
12. And most of all ensure proper communication with head office and other
branches.

71
5.3 CONCLUSION
I acknowledge different banking functions and day to day banking operation on my
way to complete this internship. From my starting day to up to date my practical
implementation of customer dealing procedure during the whole period practical
orientation in SIBL at Halishahar branch, Chittagong. I have to try my best to reach a
firm and concrete a conclusion very confident way. In this report I have explained my
best in respect of my real life experience gathered from different departments believe
that my realization will be in harmony with most of the banking thinkers. Now a day
banking sector is more competitive. To achieve a proper reward about performance, it
is essential to satisfy its customer by providing them different valuable and dynamic
services. Because a satisfied customer will take to others about the service those he or
she is very justifiable enjoying and satisfied customers. People depend on the people
is the mode of human civilization. Therefore the importance to satisfy customer is
increasing day by day in the private commercial sector especially in the private banks.
As all the activities those are required to provide valuable services to its customers to
make them satisfy, are related with the fund management system, SIBL is also much
careful about its fund management. SIBL always gives its highest attention in
monitoring and managing the bank fund, which is consists of fund, capital, reserve,
deposits loan and advance. At present SIBL is successful in effectively and efficiently
managing these vital issues. In spite of that, in order to keep its success continue and
reach at the pinnacle of success it, its managers, board of directors, and employs must
have the comprehensive and clear idea about the reserve, fund, loan, capital, deposits,
and liquidity regarding the smooth control of bank and continue its vital operation
toward country’s economic development.

CHAPTER one. two, three, four, five

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (13)

Similar to CHAPTER one. two, three, four, five

Similar to CHAPTER one. two, three, four, five (20)

CHAPTER one. two, three, four, five