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Chapter 13
– According to Franks and Smallwood (2013), information has
become the lifeblood of every business organization, and that an
increasing volume of information today has increased and
exchanged through the use of social networks and Web2.0 tools
like blogs, microblogs, and wikis. When looking at social
media in the enterprise, there is a notable difference in
functionality between e-mail and social media, and has been
documented by research – “…that social media differ greatly
from e-mail use due to its maturity and stability.” (Franks &
Smallwood, 2013).
Q2: Please identify and clearly state what the difference is?

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