The document discusses different types of organizational systems. It describes transaction processing systems (TPS) which process routine business transactions like invoices. It also discusses management information systems (MIS) which take data from TPS and other sources to generate reports for managers. The document outlines other common systems used in sales, manufacturing, finance, and human resources. It also differentiates between operational, tactical, and strategic planning and management levels in organizations.

1. Chapter 1 Organization & MIS
Mr.Warawut Khangkhan
e-Mail: awarawut@hotmail.com
Social Network: www.facebook.com/AjWarawut

2. F (Organization)
2 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

3. F
F F F F
F ˈ F
F F F F F
F F ˈ ʽ F
F F F F F
F ˈ F
3 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

4. F F
F (Profit Objective) F F F
(Business) ˈ
F F F
F
F F (Non-Profit Objective) F F
F
F F F F
4 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

5. F
F ˈ (Formal Organization)
F F ˈ (Information
Organization)
5 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

6. F ˈ
F F ˈ
F F
F
F F F F
F F F
(Bureaucracy)” ˈ F
6 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

7. F F ˈ
F F F F
F F
F F F
F F F
7 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

8. F ˈ
8 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

9. F F (Organization Structure) - F
F
(Business
Process & Routines)
(Policy) – F ˈ F
F F F
F F F F
F
9 Chapter 1 Organization & MIS Mr.Warawut Khangkhan
[ Continue ]

10. F (Organizational Culture) –
F F F
F F
F F (Organizational
Environment) – F F F (Customer) F F
(Competitor) (Government)
(Technology) (Society &
Economic)
10 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

11. F F F F
F (Objective) ˂
(Goal) F
11 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

12. F F
F F (Authority)
(Responsibility) F F
F F
F F F F
(Vertical Organization)
(Flatted Organization)
12 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

13. F F
F F F
F F F F F
F
F F
F
F
F FF F
F
13 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

14. F F
ˈ F F F F F F F
F F
F F F 1
F F
14 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

15. F F
F F F FF F F
F
F F
F F
F
F
15 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

16. F
F
(Strategic
(Top Planning)
Management)
(Middle (Tactical
Management) Planning)
F
(Lower Management) (Operational
Planning)
(Non-Management Employee)
16 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

17. F
F
(Strategic
(Top Planning)
Management)
(Middle (Tactical
Management) Planning)
•
• F F FF
(Lower Management)˂ (Operational
F (Vision) (Mission) Planning)
(Goal) F (Objective) F
• F F F
(Non-Management Employee)
F ˈ F
17 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

18. • F ˈ
F F
F F
F F
F
• F F F F F (Strategic
ˁ F ˈ (Top
F
Management)
Planning)
(Middle (Tactical
Management) Planning)
F
(Lower Management) (Operational
Planning)
(Non-Management Employee)
18 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

19. • F ˈ F
F F F F
F (Strategic
(Top Planning)
F Management)
ˈ ˂ F
• F F F F
F F (Middle F
F ˈ (Tactical
Management) Planning)
F
(Lower Management) (Operational
Planning)
(Non-Management Employee)
19 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

20. F - F
(Sales & Marketing)
(Manufacturing & Production)
(Finance & Accounting)
(Human Resource)
20 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

21. F - F
(Sales & Marketing) –
ˈ F F F ˈ F
ˈ F F F
F F F F F
FF F ˈ F
21 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

22. F - F
(Manufacturing & Production) –
ˈ F F F
F ˈ F
22 Chapter 1 Organization & MIS Mr.Warawut Khangkhan
[ Continue ]

23. F - F
(Finance & Accounting)
– ˈ F F F F
F
F ˈ F
23 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

24. F - F
(Human Resource) – ˈ
F F F
ʿ
ˈ F
24 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

25. F
25 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

26. F
F (Data) F F
F F F F
F F F ˈ F F
ˈ F
(Information) F F
F
ˈ F F F F F F
F
26
F F
Chapter 1 Organization & MIS
F ˈ F Mr.Warawut Khangkhan

27. F
27 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

28. F (Accurate)
F (Complete)
F (Economical)
F (Flexible)
F (Reliable)
(Relevant)
F (Simple)
F ˆ (Timely)
F (Verifiable)
28 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

29. F (Accurate)
F (Complete)
F F F (Data)
F (Economical)
F (Flexible) F F
F (Reliable)
(Relevant)
F (Simple)
F ˆ (Timely)
F (Verifiable)
29 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

30. F (Accurate)
F (Complete)
F (Economical) F F F
F (Flexible)
F (Reliable)
(Relevant)
F (Simple)
F ˆ (Timely)
F (Verifiable)
30 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

31. F (Accurate)
F (Complete)
F (Economical)
F (Flexible) F F F F
F (Reliable) F F F
(Relevant)
F (Simple)
F ˆ (Timely)
F (Verifiable)
31 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

32. F (Accurate)
F (Complete)
F (Economical)
F (Flexible)
F (Reliable) F F F
(Relevant)
F (Simple)
F ˆ (Timely)
F (Verifiable)
32 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

33. F (Accurate)
F (Complete)
F (Economical)
F (Flexible)
F (Reliable)
(Relevant) F F
F (Simple) F F
F ˆ (Timely)
F (Verifiable)
33 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

34. F (Accurate)
F (Complete)
F (Economical)
F (Flexible)
F (Reliable)
(Relevant)
F (Simple) F F
F ˆ F (Timely)
F (Verifiable)
34 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

35. F (Accurate)
F (Complete)
F (Economical)
F (Flexible)
F (Reliable)
(Relevant)
F (Simple)
F F F ˆ F (Timely)
F (Verifiable)
35 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

36. F (Accurate)
F (Complete)
F (Economical)
F (Flexible)
F (Reliable)
(Relevant)
F (Simple)
F ˆ (Timely)
F (Verifiable) F
36 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

37. F (Accurate)
F (Complete)
F (Economical)
F (Flexible)
F (Reliable)
(Relevant) F
F (Simple)
F ˆ (Timely)
F (Verifiable)
37 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

38. (Detailed
Information)
(Summary Information)
F (Prediction
Information)
(Exception Information)
38 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

39. F F F F ˈ 2
F F
ˈ F
F F F
ˈ F ˈ
F F
ˈ F
39 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

40. F F
F F ˈ
F
F F F F F
ˈ F ˂ ˆ F F
F F F
F F
ˈ F
40 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

41. F
F F ˈ F
ˈ F F F
F F F F F
F ˈ
F F F
F ˈ ʾ ˈ F
41 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

42. ˈ F
F F F F F
(Exception Report) F
F F F ˈ F
ˈ F ˈ
F
42 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

43. F (Structured
Information)
F (Semi-Structured
Information)
F F (Unstructured
Information)
43 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

44. F
ˈ
F
F
F F F F F F F
F F F (Lower
Management) F F ˆ F
F
F F F
44 ˈ F
Chapter 1 Organization & MIS Mr.Warawut Khangkhan

45. F
ˈ ˈ F F
F ˈ ˈ
F F
(Middle Management)
F F F
ˈ F
F F
F F F ˆ
45 F F
Chapter 1 Organization & MIS F Mr.Warawut Khangkhan

46. F F
ˈ ˈ
F F F F ˆ
F F F
F
F
F ˆ F
F F F F
46 4 ʾ ˈ F
Chapter 1 Organization & MIS Mr.Warawut Khangkhan

47. 47 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

48. (System)
F F F F (People)
(Resource) (Concept)
(Process) F F
˂ F
Feedback
Input Process Output
48 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

49. (Information System: IS)
F F F (Data) F F
F
F F F
F
Feedback
Data Process Info.
49 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

50. 50 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

51. F
51 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

52. F
F ˈ 4
F F F
(Sales & Marketing
System)
(Manufacturing & Production
System)
(Finance & Accounting
System)
(Human Resource System)
52 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

53. DSS Top EIS
Management
6
Middle
MIS Management
Lower Management TPS
ES All Level OAS
53 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

54. TPS: Transaction Processing
System
F
(Data Processing System)
ˈ F F
F F
F F F
F F
F (Invoice) ˈ F
54 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

55. TPS: Transaction Processing
System
TPS
F
F F F F F ˈ F
F F F F F
F ˈ F
F (Data Maintenance)
F ( F ) F ˈ ˆ
55 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

56. MIS: Management Information
System
F (Management
Reporting System: MRS)
ˈ F
F
F
F TPS
56 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

57. F
F F
F F (Data Source)
F F TPS F
(Internal) F F (Report)
F F MIS (Report)
(External)
•
(DSS)
• F
(ESS)
• F (ES)
57 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

58. MIS: Management Information
System
MIS
F F F F
F F
F F
F F F
TPS
F F
58 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

59. DSS: Decision Support System
ˈ ˈ F F
F
F F
F FF F F F F
F F F
F
59 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

60. F
F F DSS
F
F F
F DSS
F
F
F
60 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

61. DSS: Decision Support System
DSS
F TPS
F
F F
F
61 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

62. DSS: Decision Support System
DSS ( F )
F F F F
ˆ
ˈ F F ˆ
ˈ F F ˆ ˈ F
F ˈ F
F ˈ F
62 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

63. EIS: Executive Information
System
F
F F F F
F
F F F F
F F
F F F
ˈ F
F F
F (Executive Support System:
ESS)
63 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

64. F
F F EIS
F
F F F F
F
F F F
F
64 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

65. EIS: Executive Information
System
EIS
F
ˈ F
ˈ
F F F F F F
ˈ F
ˈ F
65 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

66. EIS: Executive Information
System
EIS ( F )
F F
F F
F F F F F
CGI F
F F
F F F
F
66 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

67. EIS: Executive Information
System
EIS ( F )
F F F F
F F F ˆ F F
F F F F
F ˆ ˆ F
F F
F Ad Hoc
67 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

68. EIS: Executive Information
System
EIS ( F )
F F
F F F
F FF
F
F F ˆ F
68 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

69. ES: Expert System
F
ˈ F F F F
F
ES F F ˈ
F F ˆ
F F ˆ
F F
ˈ F
69 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

70. F
(Expert System)
F
(Rule Base)
F
F (Interface Engine)
/ F
F F
(Knowledge Base)
70 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

71. ES: Expert System
ES
F
F F ˆ F F
F F ˆ F
(Artificial Intelligence: AI) F
“Expert System Shells”
F F DSS
71 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

72. OAS: Office Automation System
“
(Office Information System: OIS)”
ˈ
F F
FF F F F F
F
F ˈ F
72 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

73. OAS: Office Automation System
OAS
F F F
F F
F F F F F
(Word Processing) F F (e-
Mail) F F F F (Work
Group Computing) F
(Work Group Scheduling)
(Work Flow Management) ˈ F
73 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

74. OAS: Office Automation System
OAS ( F )
F F F F OAS TPS
F F F F (Electronic
Form Technology) F ˈ
(Work Group Technology) F F
F (Electronic Message Technology)
ˈ F
74 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

75. F F F
75 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

76. 76 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

77. F
F ˈ 2 F F
(Technical Approach)
(Behavioral Approach)
77 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

78. ˈ F
F F F F
78 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

79. F F
F (Computer Science) ˈ
F
F F
(Management Science) ˈ
(Operational Research) ˈ
F F
ˆ
79 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

80. ˈ F
F
F
80 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

81. F F
(Sociology) ˈ F
F F F F
F F
(Psychology) ˈ F F F
F
81 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

82. F F
F (Economics) ˈ F
ˈ
F F F
F F
F F F
82 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

83. F ˈ 3 F F
F (Organization) - ˈ F
F
(Management) - ˈ F
F F
(Technology) –
F
83 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

84. F F ˈ F
F
F F F
F ˈ F F F F
F
F F F
F
F F F F
F F F
84 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

85. F F (Economic Impact)
F ˆ F F F
F
F (Behavior Impact)
F
F F F
F
85 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

86. F F
F (Cost of Information) F F
F F F F F F F
ˈ F
F (Transaction Cost Theory) F
F F ˈ F
F F F FF
F (Agency Theory) F
F F ˈ F FF F
F F F F
86
F
Chapter 1 Organization & MIS F F ˈ F Mr.Warawut Khangkhan

87. F
F F F F F
(Flatted Organization)
F ˈ
F F F
F F
F F F
F F F F
87 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

88. F ( F)
F F
F F F
F F (Internet) F
F F ˈ
F F
F F F F
F F F
ˈ F F F
88 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

89. F ( F)
F F F
F F F F
F F F
F F F F
F ˆ F F F
89 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

90. F F F
F ˈ F
F F F F
90 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

91. F F F (User)
F F F (Supporter or
Technician)
F F (Programmer)
F F F (System
Analyst)
91 Chapter 1 Organization & MIS Mr.Warawut Khangkhan

92. ( F )
F F (System Manager or
Administrator)
F F (Database Administrator)
F (Information
Administrator)
92 Chapter 1 Organization & MIS Mr.Warawut Khangkhan