Change Better Change, Creating a Change Capable Organisation. 16 June 2015Catherine Smithson
Presentation on how to build enterprise Change Management capabilities, delivered to the Change Management Institute, Canberra, by Catherine Smithson, Being Human June 16 2015.
Scaling Company Values - Twilio - TechWeek 2012Twilio Inc
Scaling the culture and values of your business is hard. Jeff shares some tips and thoughts on how Twilio actively worked to keep the culture alive through rapid growth from 5 people to over 100 in the past 2 years.
Change Better Change, Creating a Change Capable Organisation. 16 June 2015Catherine Smithson
Presentation on how to build enterprise Change Management capabilities, delivered to the Change Management Institute, Canberra, by Catherine Smithson, Being Human June 16 2015.
Scaling Company Values - Twilio - TechWeek 2012Twilio Inc
Scaling the culture and values of your business is hard. Jeff shares some tips and thoughts on how Twilio actively worked to keep the culture alive through rapid growth from 5 people to over 100 in the past 2 years.
A SPLICE Expert Perspectives Webcast: Customer Experience Beyond SurveysSPLICE Software
Customer Experience (CX) has become a critical differentiator in today’s hypercompetitive, ultraconnected global marketplace. However, most organizations struggle due to technology restraints. This webinar shares simple, low cost strategies, like Journey Mapping, to help you improve your CX, and similarly, Net Promoter Score® (NPS®).
Measuring Success: Which Customer Focused Initiative is the Right One?
You've gone beyond segmentation and have done some qualitative research to understand what consumers really need and want from your organization. You've used those research insights to envision an improved consumer journey that will alleviate pain points and even deliver delight! The team is on the same page that this vision will result in a fundamentally improved experience. But there are many aspects of the journey. Many changes will need to be made, some large and some small. Which are more important? Which will get you the most results? What should be done first, second, and third? Where should limited investment dollars be spent? This talk will explore key considerations for measuring consumer engagement, deciding which metrics are important to your organization, and how to set up guiding principles as a framework for decision making.
The second Service Matters' Ideas Lab was more than just a conference for senior housing leaders. It provided an opportunity to create ideas and network with fellow innovators. Whether you were there for thought-provoking debate, workshops or discussions, the Service Matters' Ideas Lab provided the perfect platform to generate innovative solutions for your business.
Consumers value brand experience more and more when they purchase a product or service. Read our brand experience best practices to learn how to build your brand in a way that will resonate with the people whom you want to reach.
Companies struggle today to create the experiences their Marketing say they do. It boils down to Culture and the consistent behaviours of all employees across all levels of management. Here's my presentation from the Africa HR Summit.
Staples Rodway's Taranaki HR team explains the importance of getting each part of the people puzzle right.
- Recruitment Process
- Employment Agreements and Contracts
- Performance Management and Disciplinary
- Restructuring and Change Management
- Employment Legislation in New Zeland
Tim Wade - 8 Pillars of Profitable ProductivityTim Wade
Extended notes version of the presentation delivered by Tim Wade to over 600 HR professionals at the HR Summit in Singapore on 26 May 2011.
More value and videos at www.timwade.com
Tim Wade, Motivational Speaker Singapore.
05.21.15 Vanderbilt Presentation on Building Leadership SkillsMichael Burcham
Presentation to Leadership Team at Vanderbilt University Medical Center on Transformational Leadership. A Discussion of Disruption in the Market, Becoming a Leader in Creating Change, and Tools for Self Improvement as a Leader.
There are certain decision-making and need-to-know conditions salespeople must learn from their prospects. Yet, salespeople can’t ask everything at once. Nor can salespeople risk offending a prospect by asking too many questions before the product is actually seen. Therefore, salespeople must ask well-formed, well-targeted precise questions which are friendly in tone yet are sure to provide much needed information to guide their sales presentation. The strategies for developing precise questions are examined during this seminar.
A SPLICE Expert Perspectives Webcast: Customer Experience Beyond SurveysSPLICE Software
Customer Experience (CX) has become a critical differentiator in today’s hypercompetitive, ultraconnected global marketplace. However, most organizations struggle due to technology restraints. This webinar shares simple, low cost strategies, like Journey Mapping, to help you improve your CX, and similarly, Net Promoter Score® (NPS®).
Measuring Success: Which Customer Focused Initiative is the Right One?
You've gone beyond segmentation and have done some qualitative research to understand what consumers really need and want from your organization. You've used those research insights to envision an improved consumer journey that will alleviate pain points and even deliver delight! The team is on the same page that this vision will result in a fundamentally improved experience. But there are many aspects of the journey. Many changes will need to be made, some large and some small. Which are more important? Which will get you the most results? What should be done first, second, and third? Where should limited investment dollars be spent? This talk will explore key considerations for measuring consumer engagement, deciding which metrics are important to your organization, and how to set up guiding principles as a framework for decision making.
The second Service Matters' Ideas Lab was more than just a conference for senior housing leaders. It provided an opportunity to create ideas and network with fellow innovators. Whether you were there for thought-provoking debate, workshops or discussions, the Service Matters' Ideas Lab provided the perfect platform to generate innovative solutions for your business.
Consumers value brand experience more and more when they purchase a product or service. Read our brand experience best practices to learn how to build your brand in a way that will resonate with the people whom you want to reach.
Companies struggle today to create the experiences their Marketing say they do. It boils down to Culture and the consistent behaviours of all employees across all levels of management. Here's my presentation from the Africa HR Summit.
Staples Rodway's Taranaki HR team explains the importance of getting each part of the people puzzle right.
- Recruitment Process
- Employment Agreements and Contracts
- Performance Management and Disciplinary
- Restructuring and Change Management
- Employment Legislation in New Zeland
Tim Wade - 8 Pillars of Profitable ProductivityTim Wade
Extended notes version of the presentation delivered by Tim Wade to over 600 HR professionals at the HR Summit in Singapore on 26 May 2011.
More value and videos at www.timwade.com
Tim Wade, Motivational Speaker Singapore.
05.21.15 Vanderbilt Presentation on Building Leadership SkillsMichael Burcham
Presentation to Leadership Team at Vanderbilt University Medical Center on Transformational Leadership. A Discussion of Disruption in the Market, Becoming a Leader in Creating Change, and Tools for Self Improvement as a Leader.
There are certain decision-making and need-to-know conditions salespeople must learn from their prospects. Yet, salespeople can’t ask everything at once. Nor can salespeople risk offending a prospect by asking too many questions before the product is actually seen. Therefore, salespeople must ask well-formed, well-targeted precise questions which are friendly in tone yet are sure to provide much needed information to guide their sales presentation. The strategies for developing precise questions are examined during this seminar.