The document introduces the welcome.kit tool for successfully hosting international business delegations. It explains that culture influences expectations around hospitality, including food, accommodations, and what constitutes a successful trip. The welcome.kit helps users consider all relevant cultural aspects by providing categories of cultural information and examples of accommodation and activities to match guests' cultural preferences. It emphasizes learning about guests' cultures, comparing their cultures to one's own, and informing all colleagues working with guests. The tool aims to make guests feel welcomed by understanding and accommodating their cultural needs.