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Over The Top

Is it TV?
Social Changes
TV Time Increasing
60                                                                                     12

50                                                                                     10

40                                                                                     8




                                                                time per channel (h)
     weekly use (h)




30                                                                                     6

                                Weekly Use
20                                                                                     4
                                Time per Channel

10                                                                                     2

                                     MediaDynamics & Bear Stearns
 0                                                                                     0
                  1950   1960      1970      1980   1990    2000
How do you use your TV?
           Watch DVDs                                                     91%
   Watch TV Programs                                                      88%
   Watch DVR Content                                    54%
View Digital Video Files                          47%
     Play Video Games                             46%
    View Digital Photos                         44%
    Access the Internet               29%
    Listen to PC Audio                29%
                  Email          20%
   Video Conferencing           17%
Access PC Documents             16%
                  Other    1%          Consumer Electronics Association
“When” is up to you…
 45%
 40%          VOD
              DVR
 35%
 30%
 25%
 20%
 15%
 10%
 5%
                            eMarketer, November 2006
 0%
       2005   2006   2007      2008     2009     2010
VOD Revenue Increasing
 14
      VOD Revenue by Operator Type
                $Billions     iSuppli 2006
 12

 10
        Cable         IPTV    Internet Download
 8

 6

 4

 2

 0
      2004        2005       2006            2007   2008   2009   2010
Online Video
New Behavior, New DNA?




                          Source: “Fluid Lives”, Isobar/Yahoo! (Feb 06)


Multi-Tasking has reached warp speed… it has become routine to
conduct six IM conversations, watch American Idol on TV and
Google the names of last season’s finalists all at once”
- Time, 19 Mar 06
Multi Tasking Really Possible?
                                                   University of California Study
                                                   !     Average of 3 minutes on a task
                                                              –      2 minutes if using an electronic tool
                                                   !     Working Sphere:
                                                              “a unit of work that, from the perspective of


Not Really
                                                                 the individual, has a unique time frame
                                                                 and is oriented towards a specific
                                                                 purpose”
                                                   !     Spent only 12 minutes within a working sphere
                                                   !     Self interruption as often as external
                                                         interuption

           G. Mark, N. Su, Communication Chains and Multitasking, University of California, Irvine, 2008
           G. Mark, et al, No Task Left Behind? Examining the nature of Fragmented Work, University of California, Irvine, 2007
Brain Bottleneck
! Time resolved functional MRI
  identified the posterior lateral pre-
  frontal cortex as a key bottleneck
! Inability to make two decisions at
  once, second task is queued and
  postponed
! Not at perceptual or motor stages
  of processing. They work in
  parallel.


          Dux et al, Isolation of a Central Bottleneck of Information Processing, 2006. Center for
          Integrative and Cognitive Neurosciences, Vanderbilt University
Salesmen Beware!
Impairments from using
a cell phone while
driving can be as
profound as those while
driving drunk
Phone:
 –   Delayed Braking
 –   More accidents
Drunk:
 –   More aggressive
 –   Follow closer
 –   Harder braking

                       Strayer et al, A Comparison of the Cell Phone Driver and the Drunk Driver, 2006. University of Utah, Salt Lake City
The Rise of IPTV
IPTV Subscribers
80,000

70,000

60,000

50,000

40,000
                  Informa
30,000
                  MRG
20,000

10,000

   -
         2003   2004   2005   2006   2007   2008   2009   2010   2011
Global IPTV Revenues
The Battle Rages
US Data

Households
! 111 to 118 million
! 6% growth


Subscription Base
! 79% in 2005
! 82% in 2011
Cable Topology - Local
  VOD          Encoder                                                  CH1     CH2      CH3
Server                   Multiplexor
                                                                 Amp
               Encoder
                                                                         QAM RF Slots
                                       Modulator
               Encoder
                            TS 1

               Encoder
Content Feed

                                                                         CH1      CH2     CH3
  VOD          Encoder
Server                   Multiplexor
               Encoder
                                                                 Amp
                                                                          QAM RF Slots
                                       Modulator
               Encoder
                            TS 2

               Encoder
Content Feed                                       RF Combiner
  VOD          Encoder
Server                   Multiplexor                                     CH1       CH2     CH3
               Encoder
                                       Modulator                  Amp
                                                                              QAM RF Slots
               Encoder
                          TS 3

               Encoder
Content Feed
Cable Topology - Remote IP
  VOD            Encoder                                                                            CH1      CH2     CH3
Server                     Multiplexor
                                                                                         EdgeQAM
                 Encoder
                                          IP Encap
                                                                                                     QAM RF Slots

                 Encoder
                              TS 1
                                         192.16.15.1      Session & Resource
                 Encoder
Content Feed                                                   Manager

  VOD            Encoder
Server                                                                                               CH1       CH2    CH3
                           Multiplexor
                 Encoder                                                                  EdgeQAM
                                           IP Encap                                                       QAM RF Slots
                 Encoder
                              TS 2          192.16.15.2

                 Encoder
Content Feed
                                           192.16.15.3
  VOD            Encoder
Server                     Multiplexor                                          Edge
                                                                               Manager
                 Encoder
                                           IP Encap                                                 CH1      CH2     CH3
                 Encoder                                                                 EdgeQAM
                            TS 3
                                                                                                     QAM RF Slots
                 Encoder
Content Feed
Cable
                             CH1     CH2     CH3

                      Amp
                              QAM RF Slots




                              CH1      CH2    CH3
        RF Combiner
                      Amp
                               QAM RF Slots




                              CH1      CH2    CH3

                       Amp
                                   QAM RF Slots
Switched Video
                                         CH1   CH2     CH3

                   Edge QAM
                                          QAM RF Slots




                                                 CH1      CH2    CH3

                        Edge QAM
                                                     QAM RF Slots




       IP Router


                                                         CH1    CH2    CH3

                              Edge QAM
                                                          QAM RF Slots
IP Delivery Topology
                 Services                              IP Switching & Routing                          Simple Switching

                                                                                         xDSL
            Encoder

            Encoder                              Network
                                                 Management                       DSLAM

         VOD
       Server
                                                              Backbone            Aggregation
                                     TS Mux                                        Network
  Middleware &
      Services

                                                                                                xDSL
                             Local Servers


                        RX             Encoder                                  DSLAM


Local Content Acquisition                                                               xDSL
Cultural Differences

      ENC
      ENC
               IP                       Edge     DSLAM
      ENC                       Core
            Ethernet                   Network
                       Router
VOD
                                                 DSLAM
VOD
Cultural Differences


                                                ENC
                                                ENC
   DSLAM    Edge
                     Core               IP
                                                ENC
           Network                   Ethernet
                            Router
                                                      VOD
  DSLAM                                               VOD
IPTV Key Success Factor?
               Obtain
                 and
               Retain
Poorest Customer Service




               Ranked by percentage of respondents who ranked a company's service " poor". Source : MSN-Zogby Poll
What Business Are You In?
  What I Ordered      What I Got
The Cost of Content
Content acquisition
can account for as
much as 40 percent
of total costs by the
fifth year of operation



                          Accenture Estimate
Picture Problems
Zap Time vs QoE




Kamal Ahmed,                                   Lower bound for acceptable QoE
FP6 Integrated project MUSE www.ist-muse.org
                                               3.5 MOS means Zapping Time ! 0.43 s
Handy Manny
End-to-End Visiblity
Service Dashboard
Monitor Points
                                                             Service Provider (regional Headend)

                          Local
                          Content                                   RX              Encoder
                          Acquisition
                                                     PT1
                                                                VOD Server

Content Provider          Service Provider (central Headend)                                               Network Provider              End User
                                                                                              PT 2
                   PT1                  Encoder                                                           Edge VOD Server/
                                                                         Core VOD                         multicast replication
                                                                         Server                           point
                                  Transcoder                                                                                              Home
                   PT1
                                                                                      PT 2                                                Gateway    STB
                                                                                                IP Core          IP Access
                                        Encoder                                                 Network
                                                                                                                  Network
                                                                                                                                  PT 4
                         PT1                                             Services                         PT 3
                                                                         Server                                                               PT 5
                                                                                                                                               TV
     Metadata                                     Metadata
                   PT1
       Domain                                      Domain                                      Domain               Domain                      Domain
         A                                           B                                           C                    D                           E




     Monitoring, Management and Performance Analysis Platforms
Monitoring at Point 5
                            Measuring true Opinion Score means asking real
                            people for their opinions…

                            Or getting as close as possible to the point of
                            perception.
                                                                                             Infra-red    Remote
                                                                                                          Control
                                 IP Traffic                IP Traffic                   Audio Signal
                                              Monitoring
          Multicast Point                                               Set Top Box
                                               Device                                                    Monitoring
                                                                                        Video Signal      Device




Monitoring Point    4


Monitoring Point    5

                     D omain D                                              D omain E
TV Success Factors

            ! Television of course!
            ! Existing Quality of Experience!




            ! Video on Demand
            ! xPVR pause, rewind
            ! Telephony Integration
            ! Better Quality of Experience!
We’re the TV Guys
    info@pixelmetrix.com
     www.pixelmetrix.com

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CGAT 09

  • 3. TV Time Increasing 60 12 50 10 40 8 time per channel (h) weekly use (h) 30 6 Weekly Use 20 4 Time per Channel 10 2 MediaDynamics & Bear Stearns 0 0 1950 1960 1970 1980 1990 2000
  • 4. How do you use your TV? Watch DVDs 91% Watch TV Programs 88% Watch DVR Content 54% View Digital Video Files 47% Play Video Games 46% View Digital Photos 44% Access the Internet 29% Listen to PC Audio 29% Email 20% Video Conferencing 17% Access PC Documents 16% Other 1% Consumer Electronics Association
  • 5. “When” is up to you… 45% 40% VOD DVR 35% 30% 25% 20% 15% 10% 5% eMarketer, November 2006 0% 2005 2006 2007 2008 2009 2010
  • 6. VOD Revenue Increasing 14 VOD Revenue by Operator Type $Billions iSuppli 2006 12 10 Cable IPTV Internet Download 8 6 4 2 0 2004 2005 2006 2007 2008 2009 2010
  • 8. New Behavior, New DNA? Source: “Fluid Lives”, Isobar/Yahoo! (Feb 06) Multi-Tasking has reached warp speed… it has become routine to conduct six IM conversations, watch American Idol on TV and Google the names of last season’s finalists all at once” - Time, 19 Mar 06
  • 9. Multi Tasking Really Possible? University of California Study ! Average of 3 minutes on a task – 2 minutes if using an electronic tool ! Working Sphere: “a unit of work that, from the perspective of Not Really the individual, has a unique time frame and is oriented towards a specific purpose” ! Spent only 12 minutes within a working sphere ! Self interruption as often as external interuption G. Mark, N. Su, Communication Chains and Multitasking, University of California, Irvine, 2008 G. Mark, et al, No Task Left Behind? Examining the nature of Fragmented Work, University of California, Irvine, 2007
  • 10. Brain Bottleneck ! Time resolved functional MRI identified the posterior lateral pre- frontal cortex as a key bottleneck ! Inability to make two decisions at once, second task is queued and postponed ! Not at perceptual or motor stages of processing. They work in parallel. Dux et al, Isolation of a Central Bottleneck of Information Processing, 2006. Center for Integrative and Cognitive Neurosciences, Vanderbilt University
  • 11. Salesmen Beware! Impairments from using a cell phone while driving can be as profound as those while driving drunk Phone: – Delayed Braking – More accidents Drunk: – More aggressive – Follow closer – Harder braking Strayer et al, A Comparison of the Cell Phone Driver and the Drunk Driver, 2006. University of Utah, Salt Lake City
  • 12. The Rise of IPTV
  • 13. IPTV Subscribers 80,000 70,000 60,000 50,000 40,000 Informa 30,000 MRG 20,000 10,000 - 2003 2004 2005 2006 2007 2008 2009 2010 2011
  • 15. The Battle Rages US Data Households ! 111 to 118 million ! 6% growth Subscription Base ! 79% in 2005 ! 82% in 2011
  • 16. Cable Topology - Local VOD Encoder CH1 CH2 CH3 Server Multiplexor Amp Encoder QAM RF Slots Modulator Encoder TS 1 Encoder Content Feed CH1 CH2 CH3 VOD Encoder Server Multiplexor Encoder Amp QAM RF Slots Modulator Encoder TS 2 Encoder Content Feed RF Combiner VOD Encoder Server Multiplexor CH1 CH2 CH3 Encoder Modulator Amp QAM RF Slots Encoder TS 3 Encoder Content Feed
  • 17. Cable Topology - Remote IP VOD Encoder CH1 CH2 CH3 Server Multiplexor EdgeQAM Encoder IP Encap QAM RF Slots Encoder TS 1 192.16.15.1 Session & Resource Encoder Content Feed Manager VOD Encoder Server CH1 CH2 CH3 Multiplexor Encoder EdgeQAM IP Encap QAM RF Slots Encoder TS 2 192.16.15.2 Encoder Content Feed 192.16.15.3 VOD Encoder Server Multiplexor Edge Manager Encoder IP Encap CH1 CH2 CH3 Encoder EdgeQAM TS 3 QAM RF Slots Encoder Content Feed
  • 18. Cable CH1 CH2 CH3 Amp QAM RF Slots CH1 CH2 CH3 RF Combiner Amp QAM RF Slots CH1 CH2 CH3 Amp QAM RF Slots
  • 19. Switched Video CH1 CH2 CH3 Edge QAM QAM RF Slots CH1 CH2 CH3 Edge QAM QAM RF Slots IP Router CH1 CH2 CH3 Edge QAM QAM RF Slots
  • 20. IP Delivery Topology Services IP Switching & Routing Simple Switching xDSL Encoder Encoder Network Management DSLAM VOD Server Backbone Aggregation TS Mux Network Middleware & Services xDSL Local Servers RX Encoder DSLAM Local Content Acquisition xDSL
  • 21. Cultural Differences ENC ENC IP Edge DSLAM ENC Core Ethernet Network Router VOD DSLAM VOD
  • 22. Cultural Differences ENC ENC DSLAM Edge Core IP ENC Network Ethernet Router VOD DSLAM VOD
  • 23. IPTV Key Success Factor? Obtain and Retain
  • 24. Poorest Customer Service Ranked by percentage of respondents who ranked a company's service " poor". Source : MSN-Zogby Poll
  • 25. What Business Are You In? What I Ordered What I Got
  • 26. The Cost of Content Content acquisition can account for as much as 40 percent of total costs by the fifth year of operation Accenture Estimate
  • 28. Zap Time vs QoE Kamal Ahmed, Lower bound for acceptable QoE FP6 Integrated project MUSE www.ist-muse.org 3.5 MOS means Zapping Time ! 0.43 s
  • 32. Monitor Points Service Provider (regional Headend) Local Content RX Encoder Acquisition PT1 VOD Server Content Provider Service Provider (central Headend) Network Provider End User PT 2 PT1 Encoder Edge VOD Server/ Core VOD multicast replication Server point Transcoder Home PT1 PT 2 Gateway STB IP Core IP Access Encoder Network Network PT 4 PT1 Services PT 3 Server PT 5 TV Metadata Metadata PT1 Domain Domain Domain Domain Domain A B C D E Monitoring, Management and Performance Analysis Platforms
  • 33. Monitoring at Point 5 Measuring true Opinion Score means asking real people for their opinions… Or getting as close as possible to the point of perception. Infra-red Remote Control IP Traffic IP Traffic Audio Signal Monitoring Multicast Point Set Top Box Device Monitoring Video Signal Device Monitoring Point 4 Monitoring Point 5 D omain D D omain E
  • 34. TV Success Factors ! Television of course! ! Existing Quality of Experience! ! Video on Demand ! xPVR pause, rewind ! Telephony Integration ! Better Quality of Experience!
  • 35. We’re the TV Guys info@pixelmetrix.com www.pixelmetrix.com