This document discusses guest experiences at Chick-Fil-A and getting to know team members. It profiles several guests who visit Chick-Fil-A for the food options, family atmosphere, and Christian values. It introduces four team members - Kevin who works in the back of house, Jocelyn who is a certified trainer, Janice who works in catering, and Tom who is a hospitality intern. The intern section discusses Tom's reasons for choosing this internship over others for the opportunities to learn about hospitality and marketing.

1. Everyone has a story
Thomas Stanimirov Hospitality Intern
It’s our job to get to know it

2. © CFA Properties, Inc.
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More than a number

3. Our Guests are our new
family
We Love Them
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4. • Sarah Lawler
• Why Chick-Fil-A?
• 1st experience at Stockton Chick-Fil-A Express
• Came to Egg Harbor to get to know the experience
• Different options that are better than at school
• Breath of fresh air from the debbie downer world
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Guests of Chick-Fil-A

5. Guests of Chick-Fil-A
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Cissy (best friend's son Jordan)
 Why Chick-Fil-A?
 Better Food
Options/Experience/Employees
 Christian living (Husband is a Church
Planner)
Parental version
 Perfect for Playdates
 The Chick-Fil-A story and background
 Community Involvement
 Kid Activities

6. Guests of Chick-Fil-A
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Amy Pacentrilli
• Why Chick-Fil-A?
 Food is the only option she can enjoy
• Cow activities and Family
orientated
 Fundraisers are the most successful
• Dining experience
2 dinner dates because of kids

7. Getting to Know Our Team
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Kevin
• Back of the
House
Jocelyn
• Front of the
House
Janice
• Catering
Tom
• Hospitality
Intern

8. Getting to know our team members
Kevin – Point Guard Kitchen
 Reason for working
 Friends worked here
 John Greg, Mariel, Marla
 Sundays off
 Flexibility/Availability
 Church values
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 1st Experience of Chick-Fil-A
 Banana Pudding Milkshake – Hamilton Mall
 Young and unappreciative at first, but now has
different mindset
 1st job and now PG in BOH
 17 years old, friend influence to apply
 Loved his interviews by Sherry, Missy, and Amy
 Influence on Salad Cutter
 Cut finger and forced to work upfront for 2 weeks

9. Getting to know our team members
Jocelyn – FOH Certified Trainer, Serve Safe
Certified
 Reason for working
 Friends from High School
 Super Friendly Work Environment
 Flexibility/Availability
 College Scholarship Recipient
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 1st Experience of Chick-Fil-A
 Aunt forced her to try Chick-Fil-A
 1st (official) job
 Applied after her 1st experience
 Learned all about CFA during training
 Performing Arts Major

10. Getting to know our team members
Janice – FOH/Catering, Serve Safe Certified
 Reason for working
 Sundays Off
 Religious Beliefs
 Availability
 Opportunities of growth and learning
 Great Friends
 Loves the Catering and Marketing
Department
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 Chick-Fil-A over other opportunities
 Felt the true belief and signs that she
should work here
 Missy goes to the same Church
 Stay at home Mom before applying to
work
 Went to Modelling School – Wildwood
Photographer

11. Getting to know the Intern
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A. Why Chick-Fil-A?
A. Visited Career Fair table, Good Vibes
B. Call from Missy for interview
B. Chose this internship over other opportunities with no growth
A. No extra learned experience
B. Other Opportunities:
A. Caesar’s Entertainment
B. Hotels Unlimited
(All of which are the same position I have run but in different environments)
C. Quick Service Education – Hospitality and Marketing

12. The Intern • Hospitality Projects
• Core 4/2nd Mile Service
improvements
• Coaching Team on how to
improve our scores
• Sharing and Learning Stories
• Everyone has a story
• Raising Low CEM score for
Operational Excellence
• Receipts and Online scoring
• Coaching Team
1. The Interview:
1. Missy was pleasant and
talked about how the
internship plan was a newly
developed idea for Hospitality
and Marketing.
2. Amy kept me on my toes with
intense questions and what I
previously have done in other
internships and jobs.
3. After the interview I waited for
the call to be offered a job,
and I did receive the call. I
waited a few weeks before
returning their call to accept
the position.
4. My reasoning's for accepting
the position over others was
because of the opportunities,
the education, and the growth
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