training course

1. The Perfect Certification “Model”
Rethinking Our Approach to Adult Learning
ACADEMIC
EMPLOYABILITY ON-THE JOB
and/or
SKILLS APPLICATION
TRADE SKILLS
CERTIFICATION TRAINING
DEVELOPMENT
PURPOSE:
• To develop interpersonal behaviors that are SPONSORING ENTITY:
COURSES: needed to interact with fellow co‐workers • Company/Business from
• Trade Development from and customers an Emerging Industry
Emerging Industries • Emphasis on Diversity and Inclusion behaviors,
so that students will learn and understand
so that students will learn and understand
• Medical Specialty/Technical Skills how to function in a “respectful working
environment” COURSES:
• Emerging Technology Skills
• Hand‐on experience on‐site
• Basic Mathematics COURSES:
• Employee Relations
• Reading
(Delivering Exceptional Service to Internal Customers) POTENTIAL JOBS:
• English as a Second Language + Communicating with Co‐Workers
o g ea s
+ Working in Teams • Health‐care/medical applications
/ pp
• Computer Skills + Responsiveness to managers and co‐workers (Hospitals)
+ Dealing with Difficult Co‐Workers
• Construction Skills + Respecting One Another • “Green” jobs
• Plumbing (Diversity and Inclusion)
• Construction/Building projects
• Managing Your Behaviors
• Heating/Air Conditioning + Sexual Harassment (Harassment) • Computers/Technology
• Carpentry + Workplace Violence & Emotions • Others?
+ Accountability & Responsibilities
• Electrical (attendance/punctuality)
+ Conflict Resolution
• Roofing + Communication Skills/Behaviors
• Others? • Dealing with and overcoming “Generational” issues
• Customer Service
(Delivering Exceptional Service to External Customers)
+ Basic Behaviors and Attitudes
+ Standards and Expectations
+ Handling Customer Objections
+ Handling Customer Objections
+ Dealing with Difficult Customers
• Job Application Preparation
+ Resume Writing
+ Interviewing Skills, Tips & Techniques
+ Job Search Strategies
+ Networking Skills