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CER Ovoenergy-justinhaines 2014

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Dennis Fois Fois
Dennis Fois Fois

The rise of a challenger brand. Challenging the status quo, taking on the big 6 energy suppliers in the UK.

Business
1 of 14
What it means to be a challenger brand How to challenge the Status Quo and win Justin Haines Customer Services Director
“Trust is hard won and easily lost”
The OVO story so far…
Not energy Share savings Technology Being fair Price transparency
Get to know your customers?
It’s all about the quality
Word of mouth is invaluable
Technology – use it or lose them
MI & competition 55%
Does it always go well?
To build a company fit for the future, you must be in the business of creating and maintaining trust
?

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