Jose and Diana Texidor are requesting a loan modification from Countrywide due to unforeseen financial hardship. Their 21-year old son tragically passed away in a car accident in October 2008, leaving them in grief. The following month, Jose lost his job when the car dealership he worked at closed without notice. These events caused them to fall behind on their mortgage payments. They are asking Countrywide to work with them to lower the amount owed or payments so they can keep their family home during this difficult time.