Arhaus searched for an automated customer communication system combined with a mobile workforce management solution
to decrease the customer “wait window” and provide an enhanced delivery experience. They met with Yuval Brisker, and Irad
Carmi, Co-Founders of TOA Technologies, and shared their vision of the ideal solution. Mr. Carmi, the technology architect and
visionary behind TOA, oversaw the configuration of TOA’s ETAdirect solution for Arhaus.
Faced with more competitors, increasingly aggressive pricing, and demanding customers, business has never been more challenging for manufacturers. Whether you manufacture hardware, software, machinery, agricultural, chemical or pharmaceutical products, the performance of your phone system can help your company meet these challenges.
Faced with more competitors, increasingly aggressive pricing, and demanding customers, business has never been more challenging for manufacturers. Whether you manufacture hardware, software, machinery, agricultural, chemical or pharmaceutical products, the performance of your phone system can help your company meet these challenges.
With the advent of technologies, every sector has had a
digital shiŌ in their services. Among them all, the telecom
industry has seen a tremendous boom in the range of
their services. But with the ability to adapt quickly and
easily, the industry has come up with innovative solutions
to their customers.
This issue of The Business Fame of The Most Prominent
Telecommunication Solution Providers in 2021 features
the companies that have built, managed and maintained
high quality telecom services to their clientele.
I'd appreciate if you leave a comment on the slideshow. You are free to use to use the information as long as you mention the source although I would not be able to share the originals with you since it is not under my ownership alone.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
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Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
With the advent of technologies, every sector has had a
digital shiŌ in their services. Among them all, the telecom
industry has seen a tremendous boom in the range of
their services. But with the ability to adapt quickly and
easily, the industry has come up with innovative solutions
to their customers.
This issue of The Business Fame of The Most Prominent
Telecommunication Solution Providers in 2021 features
the companies that have built, managed and maintained
high quality telecom services to their clientele.
I'd appreciate if you leave a comment on the slideshow. You are free to use to use the information as long as you mention the source although I would not be able to share the originals with you since it is not under my ownership alone.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
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Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
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The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
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Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
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Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
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1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
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Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
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TOA Technologies and Arhaus
1. TOA Case Study
Arhaus & TOA Technologies
A Profile of Success
Customer: Arhaus Furniture
Industry: Home furnishings
Deployment footprint: U.S.
Served by TOA since: 2004
Arhaus is committed to delighting its customers by offering great design, natural materials and exquisite craftsmanship to
transform four walls into a space for inspired living. Since it was founded in 1986, the company founder, who still manages
the business today, has demanded uniformly excellent customer service from everyone on the Arhaus team.
Arhaus operates thirty four retail locations in thirteen states and operates a thriving internet and catalog delivery business across
the United States. A sign of its devotion to delighting its customers, Arhaus owns its fleet of delivery trucks.
What business problem did Arhaus want to solve?
Arhaus sought a solution to better communicate with their customers during the delivery process. Prior to working with TOA,
Arhaus gave their customers a four hour “wait window” and used manual processes to deliver on their promise. As their
business grew, it became more difficult to achieve Arhaus’ aggressive, on-time delivery goals.
Why did Arhaus choose TOA Technologies?
Arhaus searched for an automated customer communication system combined with a mobile workforce management solution
to decrease the customer “wait window” and provide an enhanced delivery experience. They met with Yuval Brisker, and Irad
Carmi, Co-Founders of TOA Technologies, and shared their vision of the ideal solution. Mr. Carmi, the technology architect and
visionary behind TOA, oversaw the configuration of TOA’s ETAdirect solution for Arhaus.
What was Arhaus’ process to select the best partner?
The Company considered several mobile workforce management solutions. Only TOA offered a configurable, flexible, web-based
solution with an attractive ROI.
What are the results?
Arhaus has seen dramatic improvements in key service, productivity and expense metrics since deploying ETAdirect. On-time
delivery results are unusually high for a large furniture store. This has contributed to the increase in customer satisfaction ratings
from 81% in 2001 to 95% in 2008 across the country. And, the approval rating for delivery people has reached an industry high
of 97%. In addition, the Company has experienced a 40% decrease in miles driven per delivery run.
Arhaus has also realized an increase in deliveries of 38% per hour as a result of deploying ETAdirect. These significant
improvements have yielded “significant dollar savings” as described by John Roddy, Arhaus VP Logistics & Distribution. Mr. Roddy
also noted that “Irad and his team are helping me succeed… working with them is phenomenal, they are responsive and creative.”
US: One Chagrin Highlands | 2000 Auburn Drive | Suite 207 | Beachwood OH 44122 | www.toatech.com 01
Europe: Kingsfordweg 151 | 1043 GR Amsterdam | Netherlands
2. TOA Case Study
About Arhaus
Number of in-house, delivery people: 45
Deployed features: ETAdirect Notify – Predictive Customer Communication
ETAdirect Post-appointment Survey
ETAdirect Manage
ETAdirect Mobility
About TOA
Customers benefiting from TOAdirect: 11.1 million “We selected TOA since they offer
Headquarters: European offices in Amsterdam; a customer-focused solution, are a
American headquarters in Cleveland, Ohio leader in technology, and provide a
hosted model.”
Select clients include: Cox Communications, Bright House Networks, Comcast,
Arhaus Furniture, Home Paramount, Numericable (France),
Catherine Mitchell
UPC (Ireland)
COX Communications
Industries served: Cable, Health Services, Retail, Telecom, Utilities Vice President
of Field Services
Recent Awards: Leading visionary: Gartner’s 2009 Magic Quadrant
for Field Service Management “TOA will allow us to revolutionize
Leading visionary: Gartner’s 2008 Magic Quadrant our approach to customer service
for Field Service Management by giving both customers and
technicians unprecedented control in
Winner: Gartner’s 2008 Innovative CRM Software Vendor
of the Year
managing the in-home appointment.”
Manuel Marti
ONO
Director of
Customer Operations
Copyright TOA Technologies, 2010. This document is the sole property of TOA Technologies and is strictly confidential. It may not be reproduced,
either in part or whole, it may not be transmitted or manipulated, in any form or way, may be it electronic, mechanical, photocopied or recorded,
without TOA Technologies’ expressed written permission. It may not be lent, rented or in any way transferred without the previous written permission
of TOA Technologies, the holder of the copyright. Any breach of these conditions committed by any individual or organization who has access to the
documentation will be prosecuted to the full extent of the law.
US: One Chagrin Highlands | 2000 Auburn Drive | Suite 207 | Beachwood OH 44122 | www.toatech.com 02
Europe: Kingsfordweg 151 | 1043 GR Amsterdam | Netherlands