This document describes a lighting maintenance program implemented by Action Services Group for a specialty retailer with over 1,900 stores. The program aimed to reduce the retailer's annual lighting and electrical maintenance costs. Action Services Group collected site data on equipment during maintenance visits, allowing them to standardize products and gain purchasing discounts. This resulted in a 54% reduction in return trips, saving $4,900 in the first four months, as well as $87 in material costs per ballast. Over the life of the program, savings of over $80,000 in return trips and $160,000 in materials are projected.

1. The Client:
A specialty retailer of fashionable accessories and jewelry for young women, teens, tweens and
girls. The company's stores offer fashion accessories, seasonal use products and other
accessories consisting of hair goods, handbags, and small leather goods, as well as cosmetics.
As of January 28, 2012, it operated approximately 1,900+ stores located in 50 states of the
United States.
The Objective:
This specialty retailer needed an interior lighting maintenance program that would reduce their
annual lighting and electrical maintenance costs.
The Challenge:
With 1900+ stores of varying sizes and multiple prototypes, we quickly recognized the need to
capture individual site data to insure the technician would have the proper materials on-hand
when servicing a store. The ability to capture a consolidated picture of the different types of
materials would allow us to offer alternate products and improved pricing through
manufacturer’s purchasing agreements.
The Solution:
Action Services GroupSM offered our BrightSolutionsSM program as a fixed fee program and
instituted a program to compile site data on the first maintenance visit for every location.
Technicians record and transmit this information to our service management team, this site
data is then entered into ServicePoint Solutions. This interactive system, designed to manage
all customer programs, also serves as a repository for customer site data. Analyzing this data
allows our service management team to make recommendations to better service our customer
and reduce their costs.
The Results:
1. The first four months of the program saw a 54% reduction in the number of return trips.
The eighty-one (81) returns that did NOT occur resulted in a direct savings of $4,900.
We project over the life of this program $80,000+ in return trip savings for this
specialty retailer.
2. The compiled site data has allowed us to recommend a new major brand but less
expensive ballast resulting in saving $87.00 per unit for this specialty retailer. We
conservatively project, over the life of this program $160,000+ in material savings for
this specialty retailer.
Additional Services:
1. An in-store lighting manual created by our service management team facilitates
accurate problem identification for store personnel when requesting a work order.
2. We have assumed responsibility for managing the manufacturer’s warranty coverage on
all ballasts.
About Action Services Group:
Headquartered in Aston, PA, Action Services GroupSM created service brands BrightSolutionsSM,
ImageSolutionsSM and PowerSolutionsSM to provide our customers with a cost-effective way to
manage their lighting, signage and electrical needs. Our service brands manages an array of
solutions and integrates our core competencies in planning, executing and monitoring our
customers’ requirements in a seamless, cost-effective manner that differentiates us in today’s
facility management marketplace. For additional information, please visit the Action Services
Group website at www.actionservicesgroup.com.
Case Study: Specialty Retailer Service Program