Due to high employee turnover, training costs have increased. The memo proposes exploring new training strategies using technology to reduce expenses like travel costs. A shared training database accessible to all branch managers would compile standardized materials, including written procedures and audio/visual aids. Consultants would still travel to advise new hires in person after they review the online materials. An online forum for new and experienced employees would provide ongoing reference materials and quality control through manager monitoring. The goal is to better serve customers while controlling training costs and ensuring regulatory compliance.

1. MEMORANDUM
To: Joan Tyson,HR Manager
From: Bill Emory,Vice President
Date: February5, 2017
Subject:NewTrainingStrategies
Due to highemployee turnovers,the costsof trainingnew employeeshave beenonthe rise.We needto
addressthe problembyexploringcreative solutionsthatreduce the expensesincurredduringtraining
such as travellingcostsandhotel stays. New communicationtechniquesutilizingtechnologyhave the
potential of savingbothtime andmoney, withthe additional benefitof uniformityof trainingmaterials.
All this,of course, isinservice of our missiontobetterserve ourcustomerswhileadheringtothe
exactingstandardsof the bankingindustry.
I propose thatwe explore the optionof compilingtrainingmaterialsintoashareddatabase thatis
managedbya single pointof contactand made accessible toall the branchmanagers. Forexample,the
proceduresforrecordingthe varioustransactionsandcustomercommunications thatshouldbe partof
the trainingof tellerswouldbe outlined bothinwrittenformandthroughaudioandvisual aids and
postedtothe company’sintranet.
To ensure qualitycontrol and compliance,aconsultantwilltravel toadvise new hiresinthe
environmentinwhichtheyperformtheirdailytasks afterthe tellerhashada chance to review materials
fromthe database.Additionally,anonline forumshouldbe setup to enable ourneweremployeesto
benefitfromthe experience of theirtenuredpeers.The recordof the online correspondencewould
provide apermanent reference forfuture purposesandcan be monitoredbymanagerswhowill use the
forumto correct misconceptionsorclarifynew rules.
To summarize,communicatingtrainingmaterialsthroughthe company’sintranetaddresses ourneedto
manage risingcostsassociatedwithtrainingnew employees.Additional supportwill come inthe formof
a team of travellingconsultants whowillensure compliance andqualitycontrol.
I wouldbe gladto discussandcollectyourthoughts.