OfficeTeam is a specialist division that provides business services and supplies to care homes and healthcare organizations. They have over 12,000 customers nationwide and a turnover of £140 million. They are committed to reducing administrative burdens on customers' staff by providing a tailored delivery service and helping customers streamline ordering and reduce unnecessary spending. They offer over 35,000 stocked products across various categories as well as sourcing any specialized products required. They provide same-day or next-day delivery through their network of regional and local distribution centers. One customer, Lighthouse Healthcare, consolidated their suppliers with OfficeTeam and saved 31% in their first year, equating to £10,000 in savings.

1. www.othealthteam.co.uk
CARE HOMES
A single source
solution for all your
organisation’s
needs

2. HealthTeam is a specialist division of the OfficeTeam Group, the UK’s leading independent business services
company. With a long industry heritage, we have over 12,000 customers nationwide and a turnover of £140m.
YOURIDEALBUSINESSPARTNER
Lighthouse Healthcare
‘‘
We saved 31% in our first year of contract with
OfficeTeam, this equated to £10k.
‘‘
WEARECOMMITTEDTO
Ensuringlesstimeand
administrativeburdenisplaced
onyourstaff
Providingatailored,flexible,
nextdaydeliveryserviceto
ahighlyspecificlocationas
directedbyyou.
Helpingtoreduceorder
frequencyandmovetowards
moreconsolidatedorders
Deliveringallyoursuppliesat
thesametimetocutdownstaff
handlingtimeandmakeiteasier
todistributeyoursuppliestothe
peoplewhoneedthem
Helpingyouunderstandyour
spendingpatternsandprovide
asingle,simplifiedprocurement
system(orintegratewithyours)
Providingintelligent
managementinformation,so
youcanbudgetaccuratelyand
makeinformeddecisions
Proactivelymaking
recommendationstoincrease
purchasingcontrolandlimit
unnecessaryspend
Configuringyouron-line
orderingportaltoinclude
visibilityrestrictionsand
authorisationlimits
Providinganunrivalledrange
ofnon-medicalproductsand
services,whichcanbedelivered
nextday,freeofcharge
Meetingyourrequirementsfor
reliability,confidentialityand
thehighestpossibleservice
standards
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07
06
02
0803
09
10
04
05
Care sector
Our care home experts have first-hand experience meeting the needs and challenges faced by today’s
social care providers. As budgets continue to be cut, it’s vital care providers work with suppliers they can
count on to deliver value for money, reliable services and quality products.
Our extensive range of services, and established sector expertise and knowledge, makes us the perfect
partner. Through our innovative solutions, our care-specific team will continually identify, and evidence,
significant cost saving opportunities and bring added value to your non-clinical product supply chain.
Buildingupona100yearpedigree,we’veworkedwitharangeofpublicandprivatecare
organisationstodelivercostsavingsthatcanberedirectedintoessentialservices.
BE IN GOOD HANDS

3. EXPERT PRODUCT
SOURCING
Givingyougreaterchoice,wesupplymorethan35,000
stockedproductsacrossourrange,savingyouthehassleof
dealingwithmultiplesuppliers.
Ifwedon’tstocktheproductyouneed,ourdedicatedgroup
ofprocurementspecialistsareonhandtohelpandsource
anyproductyourequire.
OFFICE
SUPPLIES
OFFICE
FURNITURE
PRINT &
DIGITAL
WORKWEAR
WORKPLACE
SOLUTIONS
TAIL
MANAGEMENT
DATA
ARCHIVE
DISPOSABLE
APRONS
MANAGED PRINT
SOLUTIONS
FIRST AID &
SIGNAGE
SAFETY &
SECURITY OFFICE
STATIONERY
PREMISES &
MAINTENANCE
CATERING
GLOVES
HEARING AIDS
FOOTWEAR
UNIFORMS
CLEANING &
HYGIENE
CLEANING
MACHINES
WASTE
MANAGEMENT
CROCKERY &
CUTLERY
CLEANSING
WIPES
LIGHTING

4. Within the healthcare industry there are many innovative, specialist products that are cost effective and can
increase efficiencies within your organisation. Here is just a selection of the specialist products available. For
more information on these products, and other specialist items, please contact a member of our healthcare team.
INDUSTRIAL CLEANING MACHINES
We offer specialist product support for industrial cleaning machines and have access to many manufacturers
within the cleaning industry. Plus, if you’d like to lease the machines instead, this option is available too.
TENA U-TEST
This test is easy and comfortable to use, it’s in-pad detection of urinary tract infections are for individuals
with symptoms of incontinence. Results are available within 15 minutes and are valid for up to 24 hours.
DISPOSABLE GLOVES
The new and innovative design of disposable gloves, which are dispensed one at a time, has vast benefits
over the traditional glove boxes, including infection control and reduced wastage. Only the cuff of the
glove is dispensed which prevents the user touching the gloves within the box, or the box itself; this helps to
minimise cross-contamination.
SPECIALISTPRODUCTS
89% of nurses
found that TENA
U-test increases
resident
comfort
100% of nurses
experienced an
improved working
environment with
TENA U-test
*Based on
quantitative product
test in Sweden and
the Netherlands.
2011; Sponsor:
SCA
SUPER ABSORBENT POWDER
Absorbent powder products help to prevent spillages and leaks by transforming liquids, and bodily fluids,
into a dry, semi-solid gel that enables safer transfer of clinical waste. The powder can be used in a range of
products including bed pans, urine bottles and vomit bowls and can be easily disposed of by simply flushing
down a toilet.
The benefits of using single-use, super absorbent powder include infection control, convenience and
increased productivity from carers, reduced running costs and less damage to the environment.
INNOVATIVE CLEANING SOLUTIONS
There are innovative cleaning products available today that are not only cost-effective, easy and safe to
use and practical to store, they’re also environmentally friendly. Water soluble cleaning sachets provide an
innovative method of cleaning as they can be added to a specified volume of water to make up a cleaning
solution that is exactly the right dilution. This eliminates the costly problem of cleaning staff commonly
making up a stronger solution than needed and, because the sachets are compact and light, they reduce
storage space and transportation costs and avoid harmful spillage problems.
WALL-MOUNTABLE
DISPENSERS
DISPENSE
ONE AT A
TIME

5. Delivery (if required)
SAMEDAY
Delivery for all orders
received by 6pm
NEXTDAY
Full time tracking
on all orders
TRACK
Accurate ETAs
ONTIME
EXPECTMOREFROMYOURDELIVERYSERVICE
Expect more from your
delivery service
Our own fleet of 200 low emission, green fuel vans
are managed in-house with employed, uniformed,
local drivers - delivering what you want, when you
need it. Operating from three Regional Distribution
Centres and 20 local stocking points, we provide a
superior level of customer service and fast delivery,
no matter where you are located.
Your delivery,
your way
Customers are at the heart of our business and
we aim for complete satisfaction. Our drivers
have an extensive understanding of our customer
requirements and whether you require timed or
scheduled deliveries, or other bespoke requests, we
can provide a flexible delivery to suit you.
Orders picked
everyday
6089
Million deliveries
made everyyear
3
Pickingaccuracy
99%
Order fulfilment
rate
99%
*Based on OfficeTeam Group
Statistics: 12 months year to
date as of April 2015
NATIONALDELIVERY.LOCALSERVICE
Our skills and experience are rooted in our logistics and warehousing
capabilities. Utilising our national network, state of the art inventory
management systems and specialist procurement expertise, we can
manage your supplies and distribute them quickly and effectively
across multi-site businesses.
REGIONAL DISTRIBUTION
CENTRE AND SALES OFFICE
LOCAL DISTRIBUTION CENTRE WITH
SALES OFFICE
SALES OFFICE
Ashford
Birmingham
Bristol
Cornwall
Bury St Edmunds
Croydon
Leeds
Liverpool
Manchester
Milton
Keynes
Hertford
Newcastle
Poole
Devon
Telford
Chertsey
Dublin
Edinburgh
Sutton Coldfield
Glasgow
Belfast
London
Southampton
We have local
branches all over
the UK, providing
customers with a
fast, responsive
delivery service,
no matter where
you are located.
‘‘
Office Manager, M & M Pharmacies
By moving to OfficeTeam, M & M has not only gained
great financial savings but also has a supplier they can
trust and know the requirements of their Company.
M & M has saved 10% across the board, and are
impressed with the excellent customer service and
competitive pricing they receive on a daily basis.
Regional
Delivery Centres
Local
Delivery Centres
20
3

6. Lighthouse Healthcare
Lighthouse Healthcare supports adults with
complex needs including those with a learning
disability, mental health conditions or those with
autistic spectrum condition/Asperger’s Syndrome.
They provide rehabilitation, treatment and support
in a range of specialist hospital and care home
settings in England & Wales and can offer a range
of services from low secure hospital care and locked
rehabilitation, through to longer-term nursing care
and residential mental health treatment therapies.
Their mental health care services focus on providing
support for individuals through the core elements of
person-centred planning, recovery and positive risk
taking.
The Challenge
Lighthouse continued to use different suppliers and
suffered ever increasing prices particularly on paper
and toners. Lighthouse had no previous fixed price
list with its suppliers making it difficult to obtain the
best prices and giving poor visibility on their overall
spend. Deliveries proved to be inefficient as they
were often sent by couriers rather than in-house
teams. As a result, Lighthouse wanted to consolidate
to one supplier that could not only cater to all their
business supplies needs, but provide a consistent,
streamlined approach across its offering.
The Solution
OfficeTeam was able to provide all the products
Lighthouse requested and secured good cost
reductions over a fixed period of time. All of
their business supplies are consolidated into one
order and one invoice, with a clear breakdown of
costs each month. This provided consistency and
increased productivity to their business, giving them
more time to focus on other areas of their business.
OfficeTeam implemented a dedicated Account
Management team who enabled a smooth
transition between themselves and the incumbent
suppliers. In-depth face-to-face training provided
an explanation on how to use the online ordering
system and budget control, as well as the returns
procedure and relevant helpdesk contacts. The
transfer between the previous suppliers was
handled exceptionally well and OfficeTeam was
always available to deal with any queries quickly and
efficiently. The contract continues to meet all the
needs Lighthouse has requested to date.
“We saved 31% in our first year of contract with
OfficeTeam, this equated to £10k.”
OfficeTeam worked with Lighthouse to establish
a core product list during the first six months of
the contract. They benefitted from a significant
improvement in service levels by having OfficeTeam
as their only supplier with a dedicated account
manager to cater to all their needs.
DEDICATEDACCOUNTMANAGEMENT
A dedicated member of our care-specific account management team will support your day-to-day
requirements, building long-term relationships at all levels and locations.
Committed to reducing costs
Each of our account managers has a wealth of experience in the marketplace, as well as in-depth knowledge
of our products and services. They will work with you to analyse your expenditure and procurement
patterns, identifying potential cost saving opportunities. This will continue throughout your relationship with
us, with regular account review meetings.
At HealthTeam, we proactively seek and recommend new products
to improve your business or reduce your costs.
EXPECT MORE
OUR OBJECTIVES ARE SIMPLEBUTEFFECTIVE:
Cut your total cost of purchasingbymakingcorelistandmulti-categorysavings
Cut consumptionbyrestrictingtheproductsyouremployeescanorder,conductingregular
reviewsofyourspendingpatternsandrecommendingalternativeproductswhereappropriate
Give you greater controlwithoneconsolidatedmonthlyinvoiceandinsightfulmanagement
information
CASE STUDY
In over 40 years of business I have never experienced such a high
standard of customer service - OfficeTeam is exceptional! Our Account
Manager is always on hand to help with any questions we may have
and all queries are resolved efficiently and effectively.
OfficeTeam had implemented changes promptly to any
requests made by the head office for example, removing one
of our closed units from the system, setting new staff up on
the system when staff join the company.
‘‘
‘‘
‘‘
‘‘
Executive Assistant, Julia’s House
Lighthouse Healthcare

7. www.othealthteam.co.uk
Head Office
Unit4,500PurleyWay
Croydon
SurreyCR04NZ
T. 020 8774 3415
PROFESSIONAL
DEDICATED
EXPERT
POSITIVE
PASSIONATE
RELIABLE
A range of expert services,
one simple solution
HEALTHTEAM