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Customer Success Story
About the Client
Business Challenges
Benefits
Solution
Canadian-based college elevates
migrant support services with
Dynamics 365 CRM
The client is a non-profit organization dedicated to supporting migrants moving to Canada.
They provide essential support and resources to help migrants adjust to their new lives in
Canada.
Ineffcient systems: The organization
struggled with outdated and ineffective
systems that hampered their ability to
provide support to migrants.
Inadequate data reporting: Lack of
comprehensive data analytics made it
difficult to track progress, measure
success and to make informed
decisions.
Less-than-optimal user experience:
Migrants seeking assistance
encountered difficulties due to a
non-intuitive and cumbersome user
interface.
Streamlined processes led to increased productivity and a smoother migration
support system.
The user experience was significantly enhanced, providing a more user-centric
approach for migrants.
DemandDynamics implemented
Customized PFC modules to
optimize program management
and pre-arrival services.
User-friendly portals were
designed for ease of access and
interaction.
Custom CRM contact forms were
developed for personalized
assistance to migrants.
A Power BI-driven graphical
reporting system was introduced
for comprehensive data analysis.
www.demanddynamics.com

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Canadian College Enhances Migrant Support with Dynamics 365 CRM - Case Study

  • 1. Customer Success Story About the Client Business Challenges Benefits Solution Canadian-based college elevates migrant support services with Dynamics 365 CRM The client is a non-profit organization dedicated to supporting migrants moving to Canada. They provide essential support and resources to help migrants adjust to their new lives in Canada. Ineffcient systems: The organization struggled with outdated and ineffective systems that hampered their ability to provide support to migrants. Inadequate data reporting: Lack of comprehensive data analytics made it difficult to track progress, measure success and to make informed decisions. Less-than-optimal user experience: Migrants seeking assistance encountered difficulties due to a non-intuitive and cumbersome user interface. Streamlined processes led to increased productivity and a smoother migration support system. The user experience was significantly enhanced, providing a more user-centric approach for migrants. DemandDynamics implemented Customized PFC modules to optimize program management and pre-arrival services. User-friendly portals were designed for ease of access and interaction. Custom CRM contact forms were developed for personalized assistance to migrants. A Power BI-driven graphical reporting system was introduced for comprehensive data analysis. www.demanddynamics.com