The document contains transcripts of conversations between customers and operators at a call center. The customers ask various questions about product policies, telephone numbers, medical books, and employment that the operators struggle to understand and answer clearly.

1. Call Centre Conversations

2. Customer: "I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?". Operator: "Sir, they are our opening hours". Customer: "It was on the door to the Travel Centre". Operator: "Where did you get that number from, sir?".

3. Customer: "Can you give me the telephone number for Jack?" Operator: "I think you mean the telephone point on the wall". Customer: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?" Operator: "I'm sorry, sir, I don't understand who you are talking about".

4. Customer: "Does your European Breakdown Policy cover me when I am travelling in Australia?" Operator: " Doesn't the product name give you a clue?"

5. Customer: “Yes, I want to know, if I register my car in London, do I have to change the steering wheel to the other side of the car?" Operator: “You are enquiring about legal requirements while travelling in London, sir?”.

6. Customer: “Your Yellow Page ad says you buy medical books?”. Operator: “Yes we do”. “What do you have?”. Customer: “Well, my Mom died and she was a hypochondriac”. Operator: “Maybe she was right!”. Customer: “What do you mean?”. Operator: “Nothing”. “What kind of books did she have?”. Customer: “Sick books”. “You know, pills, diseases and all that!”. Operator: “Sorry, we only buy healthy books”. Customer: “Really?”. Operator: “Yea”. “Sorry to hear about your mom”.

7. Operator: “This is the Unemployment Department. Can I get your name?”. Customer: “Good!” “Can I have your company's name?”. Operator: “No”. Operator: “Why?”. Customer: “Are you hiring?”. Customer: “I have to tell the Unemployment Department that I am looking for a job”.