The document provides an overview of a business triage program and process. It aims to provide free and confidential assistance to businesses in need by (1) assessing needs through an objective diagnostic process to determine root causes of challenges, (2) connecting businesses to volunteer consultants and resources, and (3) guiding businesses towards stability and survivability with a prescribed course of action. The process involves intake, diagnosis, recommendations, and follow-up to evaluate effectiveness.

1. BUSINESS TRIAGE PROGRAM AND PROCESS OVERVIEW MARCH 26, 2010 Free Business Assistance for GWCC Members

2. “Triage” – An Official Definition Merriam-Webster The assigning of priority order to projects on the basis of where funds and other resources can be best used, are most needed, or are most likely to achieve success

3. “Business Triage” Is… … a confidential, volunteer-driven, independent assessment of the needs of a business seeking assistance … an objective diagnostic process for determining the most probable “root cause” of business challenges (existing or new businesses) … a collection of resources which can be made available to businesses with specific needs … a roadmap to help guide a business toward survivability/stability

4. “Business Triage” Is Not… … a medical process or procedure … a crowded waiting room full of sick patients … a long-term or permanent process … a for fee or for profit operation … a sales pitch … a panacea

5. Our Mission To provide free professional guidance, expertise, direction and resources to GWCC member start-up or existing businesses in need of assistance

6. The Business Triage Process NDA between GWCC Consultants and Triage Clients to protect confidential information Engagement Agreement between GWCC and Triage Client Intake process Diagnostic routine Prescribed course of action for consideration Introduction to one or more Business Triage Consultant Volunteers Follow-up and effectiveness survey

7. The Business Triage Process

8. Additional Triage Information Thanks to our Triage Team Members Bert van Gils, Mark Child and John Stewart! Thanks to our Volunteer Consultants! Triage sessions will be held, by appointment, at the GWCC office We are officially “open for business” – if you need assistance, or know someone who does, please feel free to reach out to us! We want and need your feedback! Please help us help you!

9. Your Questions Please!