The Business Support Manager position is located in Sa'ana, Yemen and is responsible for leading program support teams to ensure quality business support for all Oxfam operations in Yemen, including emergency response and post-emergency programs. The manager oversees finance, logistics, and administration functions and staff, ensuring compliance with Oxfam requirements, and provides leadership and direction to support services. Additionally, the manager serves as a member of the Country Leadership Team, deputizes for the Country Director when needed, and contributes to strengthening the Country Management Team.

1. Job Title: Business Support Manager
Location: Sa’ana, Yemen Family: Business Support
Salary: Level: B2 Global
Oxfam GB Purpose: Oxfam GB works with others to overcome poverty and suffering.
Job Purpose: To lead the programme support teams and ensure provision of quality
business support to all operations in country, including emergency response programmes and
post emergency programmes.
Reporting Lines:
Post holder reports to: Country Director.
Staff reporting to this post: Finance Manager, Logistics Manager, Admin Manager
Matrix Management: IT, Donor Accountant
NB: Due to the complexity of this large scale emergency response, reporting lines and
responsibilities may change.
Dimensions:
• Management of significant projects, processes, advisory services, teams or budgets.
• Contributes to targets and strategies within the department
• Contributes to departmental budget plans and proposals, providing advice on budget
levels and required expenditure.
• Resolves complex unit problems and a limited number of departmental problems.
• Works with information in a variety of often complex processes which may relate to issues
across the organisation.
• Significant internal and external impact, particularly on income/expenditure and on the
public reputation of Oxfam.
• The role is required to influence and negotiate with a wide range of people on a regular
basis and/or build/manage significant relationships.
• Develops solutions to diverse and complex problems within organisational policy.
• Member of the Country Leadership Team
Key Responsibilities
Management
• Manages and increases the effectiveness and efficiency of Support Services (Finance,
Logistics, Administration), through improvements to each function as well as coordination
and communication between support and programme teams
• Provides leadership to the various business support functions, ensuring the best possible
support to the programme and advice to the country management team.
• Ensures all business support functions complying with all Oxfam requirements and
procedures.
• Liaises with managers in country, in the regional centre and Oxford as necessary in order to
resolve problems related to the effective functioning of business support.
• Leads and provides support to the Country Director on Risk Management, systems and
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2. compliance; leads on legality issues
Finance
• Provides direction to the Finance Manager on financial management, policies and
procedures, ensuring that the programme is informed of all developments in financial
policies laid down by Oxford, RC or the Country Programme. Ensures the programme is
complying with financial standards set by Oxfam GB.
• Directs annual budgeting and planning process for the Programme's Global Budget in
close liaison with the CD, Programme Managers and Programme Co-ordinators
• Liaises with the funding team to ensure that all donor reporting requirements are met,
including proposals, budgets and donor reporting liaising as required with Regional Funding
unit, Oxford and donors as required.
• Provides direct support to the Country Director, Head of Programmes and the Programme
Managers in the field on all matters of finance specifically budget preparation, monitoring,
control and reporting with a view to ensuring good financial standards are met.
• Produces monthly financial management information for the Country Management Team
and ensures that the finance team provides necessary financial reports for field programme
managers to monitor and review their project activities.
• Supervises the programme Admin/Finance/Logistics teams in maintaining the programme
inventory and fixed assets, ensuring that all Oxfam assets are properly safeguarded and
tracked.
Logistics
• Management of the Logistics Co-ordinator to ensure continuous follow up on Logistics
processes and day-to-day operations; ensuring compliance with minimum standards and
policies.
• Provides support and guidance on good practice on use of assets, vehicles, equipment and
in general organization of resources to ensure an appropriate use and compliance with
Oxfam GB policies.
Administration
• Overseas the management of Administration support functions and services and direct
management of the Admin Manager.
Risk Management
• Serve as primary lead on legality issues and legal compliance including, legal registration
in the country, immigration issues, partnerships, etc.
Active engagement in the Country Management Team
• Deputises for the Country Director.
• Participate in and contribute to the strengthening of the Yemen Country
Management Team (CMT)
Skills required
• Suitable qualification in relevant field, preferably at Graduate level or equivalent
experience. A Degree in finance, administration, accounting or equivalent and/or MBA
will be an advantage.
• Significant management experience in large or complex organizations
• Significant experience in managing Complex Supply and Logistics operations in a fragile
environment including multi country Supply planning & delivery.
• Substantial experience of the NGO sector, ideally in a humanitarian context
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3. • Excellent management and leadership skills
• High level ability in the application of strategic financial, human resources, IS, and
logistics management, and experience in maximising resource utilisation
• Excellent communication skills - including fluency in written and spoken English.
• Excellent Computer skills – Word, Excel, use of the Internet, databases and email.
Competencies
• Leadership qualities and people management expertise to provide direction and effective
support
• Ability to operate and think strategically, coupled with proven analytical skills and the use
of these to problem solve and make decisions
• Awareness of the bigger picture of OXFAM and its application to the work of the
department/function
• Excellent organisational abilities with ability to work to deadlines and manage time well.
• Persistence to achieve change in a challenging environment
• Good team member with experience of working in a large diverse team and supporting a
regional team.
• Strong interpersonal awareness including diplomacy, tact, being able to work effectively
with others, cultural sensitivity and respect for confidentiality.
• An understanding of gender and diversity considerations within key areas of responsibility
and commitment to addressing inequalities in the workplace and the programme.
Others
• An understanding of the Yemen culture and socio-political context.
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