Submit Search
Upload
Business Model Canvas of Discount Airline case study Southwest Airlines - Short version
•
41 likes
•
30,371 views
Jukka Ala-Mutka, Dr Sc.
Follow
Business Modeling case Southwest Airlines Business model Business Model Canvas
Read less
Read more
Business
Technology
Report
Share
Report
Share
1 of 44
Recommended
South west airlines case presentation (strategic management & operations)
South west airlines case presentation (strategic management & operations)
chaithu reddy
Southwest Airlines: A Case Study
Southwest Airlines: A Case Study
Atulya Manuraj
Airlines analysis
Airlines analysis
NIMS CONFESSION AND COMPLIMENTS
Case 3 strategic management
Case 3 strategic management
Sharun Dewi Moorthy
Business plan presentation
Business plan presentation
Hamed Jabbari
Southwest airlines ppt
Southwest airlines ppt
spreet1304
Jet Blue : A Strategic Management Case Study
Jet Blue : A Strategic Management Case Study
fawadsiddequi
Southwest Airlines
Southwest Airlines
Kashyap Shah
Recommended
South west airlines case presentation (strategic management & operations)
South west airlines case presentation (strategic management & operations)
chaithu reddy
Southwest Airlines: A Case Study
Southwest Airlines: A Case Study
Atulya Manuraj
Airlines analysis
Airlines analysis
NIMS CONFESSION AND COMPLIMENTS
Case 3 strategic management
Case 3 strategic management
Sharun Dewi Moorthy
Business plan presentation
Business plan presentation
Hamed Jabbari
Southwest airlines ppt
Southwest airlines ppt
spreet1304
Jet Blue : A Strategic Management Case Study
Jet Blue : A Strategic Management Case Study
fawadsiddequi
Southwest Airlines
Southwest Airlines
Kashyap Shah
Jet Blue Airways - Strategic Management Case Study
Jet Blue Airways - Strategic Management Case Study
salmanchd
Southwest Airlines
Southwest Airlines
Ankit Uttam
Case study of JetBlue
Case study of JetBlue
Anders Mærøe
Lufthansa strategy analysis
Lufthansa strategy analysis
bruno nelzy
EasyJet Analysis
EasyJet Analysis
Tan Yi Liang
Southwest Airlines: A Case Study
Southwest Airlines: A Case Study
Atulya Manuraj
4380 Case 21 Southwest Airlines
4380 Case 21 Southwest Airlines
heyitshillary
Jet Blue Airway: Case Analysis (Strategic Audit)
Jet Blue Airway: Case Analysis (Strategic Audit)
Anna Osmanay
Southwest Airlines Operations
Southwest Airlines Operations
Aamir Khan
Capstone Research-Southwest Airlines
Capstone Research-Southwest Airlines
cpedersen
Jetblue airways ppt presentation
Jetblue airways ppt presentation
Monica Ceasar
Southwest Airlines case analysis presentation (designing work organization - ...
Southwest Airlines case analysis presentation (designing work organization - ...
Aditya Kumar Varshney
JetBlue case study
JetBlue case study
Mohamed Zaid
Success Secret: Southwest airlines
Success Secret: Southwest airlines
Harsh Narula
Operations management - Airline Scheduling
Operations management - Airline Scheduling
Ashish Saxena
Harvard Business School Case Study on Southwest Airlines
Harvard Business School Case Study on Southwest Airlines
Pramey Zode
Southwest Airlines
Southwest Airlines
Charu Jain
Business Model Change in the Airline Industry
Business Model Change in the Airline Industry
Negotiation Bootcamp
Jet blue case study
Jet blue case study
Ajit Gupta
Jet Blue
Jet Blue
Meenakshi
Must-Win Battles & Strategy of Discount Airline case study of Southwest Airlines
Must-Win Battles & Strategy of Discount Airline case study of Southwest Airlines
Jukka Ala-Mutka, Dr Sc.
South West Airlines
South West Airlines
Sayantan Biswas
More Related Content
What's hot
Jet Blue Airways - Strategic Management Case Study
Jet Blue Airways - Strategic Management Case Study
salmanchd
Southwest Airlines
Southwest Airlines
Ankit Uttam
Case study of JetBlue
Case study of JetBlue
Anders Mærøe
Lufthansa strategy analysis
Lufthansa strategy analysis
bruno nelzy
EasyJet Analysis
EasyJet Analysis
Tan Yi Liang
Southwest Airlines: A Case Study
Southwest Airlines: A Case Study
Atulya Manuraj
4380 Case 21 Southwest Airlines
4380 Case 21 Southwest Airlines
heyitshillary
Jet Blue Airway: Case Analysis (Strategic Audit)
Jet Blue Airway: Case Analysis (Strategic Audit)
Anna Osmanay
Southwest Airlines Operations
Southwest Airlines Operations
Aamir Khan
Capstone Research-Southwest Airlines
Capstone Research-Southwest Airlines
cpedersen
Jetblue airways ppt presentation
Jetblue airways ppt presentation
Monica Ceasar
Southwest Airlines case analysis presentation (designing work organization - ...
Southwest Airlines case analysis presentation (designing work organization - ...
Aditya Kumar Varshney
JetBlue case study
JetBlue case study
Mohamed Zaid
Success Secret: Southwest airlines
Success Secret: Southwest airlines
Harsh Narula
Operations management - Airline Scheduling
Operations management - Airline Scheduling
Ashish Saxena
Harvard Business School Case Study on Southwest Airlines
Harvard Business School Case Study on Southwest Airlines
Pramey Zode
Southwest Airlines
Southwest Airlines
Charu Jain
Business Model Change in the Airline Industry
Business Model Change in the Airline Industry
Negotiation Bootcamp
Jet blue case study
Jet blue case study
Ajit Gupta
Jet Blue
Jet Blue
Meenakshi
What's hot
(20)
Jet Blue Airways - Strategic Management Case Study
Jet Blue Airways - Strategic Management Case Study
Southwest Airlines
Southwest Airlines
Case study of JetBlue
Case study of JetBlue
Lufthansa strategy analysis
Lufthansa strategy analysis
EasyJet Analysis
EasyJet Analysis
Southwest Airlines: A Case Study
Southwest Airlines: A Case Study
4380 Case 21 Southwest Airlines
4380 Case 21 Southwest Airlines
Jet Blue Airway: Case Analysis (Strategic Audit)
Jet Blue Airway: Case Analysis (Strategic Audit)
Southwest Airlines Operations
Southwest Airlines Operations
Capstone Research-Southwest Airlines
Capstone Research-Southwest Airlines
Jetblue airways ppt presentation
Jetblue airways ppt presentation
Southwest Airlines case analysis presentation (designing work organization - ...
Southwest Airlines case analysis presentation (designing work organization - ...
JetBlue case study
JetBlue case study
Success Secret: Southwest airlines
Success Secret: Southwest airlines
Operations management - Airline Scheduling
Operations management - Airline Scheduling
Harvard Business School Case Study on Southwest Airlines
Harvard Business School Case Study on Southwest Airlines
Southwest Airlines
Southwest Airlines
Business Model Change in the Airline Industry
Business Model Change in the Airline Industry
Jet blue case study
Jet blue case study
Jet Blue
Jet Blue
Similar to Business Model Canvas of Discount Airline case study Southwest Airlines - Short version
Must-Win Battles & Strategy of Discount Airline case study of Southwest Airlines
Must-Win Battles & Strategy of Discount Airline case study of Southwest Airlines
Jukka Ala-Mutka, Dr Sc.
South West Airlines
South West Airlines
Sayantan Biswas
Southwest airlines
Southwest airlines
Bhupender Singh Jadon
Research on southwest airline
Research on southwest airline
ShubhamDubey192
Pirojee
Pirojee
Abdülkadir Güncü
Airlines in 21st Century
Airlines in 21st Century
Colin Lewis
Southwest Airlines
Southwest Airlines
Dhananji Jay
Southwest Airlines
Southwest Airlines
Prasant Patro
Southwest airlines presentations
Southwest airlines presentations
Mihran Kalaydjian
EasyJet-THE WEBS FAVORITE AIRLINE.ppt
EasyJet-THE WEBS FAVORITE AIRLINE.ppt
Hitesh Kothari
2004* ConferêNcia Santander Cancun (DisponíVel Apenas Em InglêS)
2004* ConferêNcia Santander Cancun (DisponíVel Apenas Em InglêS)
Embraer RI
Southwest Airlines.ppt
Southwest Airlines.ppt
jeanhareth
O.m ppt
O.m ppt
ARJUN RAJAN KAUL
"Nuts!" Business Classics Presentation
"Nuts!" Business Classics Presentation
Aegis Global Academy
People Express Airlines (Case Study)
People Express Airlines (Case Study)
Arko Das
Lecture 2 - Airport Finance and Commercial Management_2023.pdf
Lecture 2 - Airport Finance and Commercial Management_2023.pdf
jasonleung1000g
American airlines (aa)name new england collegecourse an
American airlines (aa)name new england collegecourse an
AASTHA76
Car for hire business case Uber - Business Model Canvas
Car for hire business case Uber - Business Model Canvas
Jukka Ala-Mutka, Dr Sc.
Southwest airline's success?
Southwest airline's success?
Sameer Mathur
Southwest Airline SWOT Analysis
Southwest Airline SWOT Analysis
Slide Gen
Similar to Business Model Canvas of Discount Airline case study Southwest Airlines - Short version
(20)
Must-Win Battles & Strategy of Discount Airline case study of Southwest Airlines
Must-Win Battles & Strategy of Discount Airline case study of Southwest Airlines
South West Airlines
South West Airlines
Southwest airlines
Southwest airlines
Research on southwest airline
Research on southwest airline
Pirojee
Pirojee
Airlines in 21st Century
Airlines in 21st Century
Southwest Airlines
Southwest Airlines
Southwest Airlines
Southwest Airlines
Southwest airlines presentations
Southwest airlines presentations
EasyJet-THE WEBS FAVORITE AIRLINE.ppt
EasyJet-THE WEBS FAVORITE AIRLINE.ppt
2004* ConferêNcia Santander Cancun (DisponíVel Apenas Em InglêS)
2004* ConferêNcia Santander Cancun (DisponíVel Apenas Em InglêS)
Southwest Airlines.ppt
Southwest Airlines.ppt
O.m ppt
O.m ppt
"Nuts!" Business Classics Presentation
"Nuts!" Business Classics Presentation
People Express Airlines (Case Study)
People Express Airlines (Case Study)
Lecture 2 - Airport Finance and Commercial Management_2023.pdf
Lecture 2 - Airport Finance and Commercial Management_2023.pdf
American airlines (aa)name new england collegecourse an
American airlines (aa)name new england collegecourse an
Car for hire business case Uber - Business Model Canvas
Car for hire business case Uber - Business Model Canvas
Southwest airline's success?
Southwest airline's success?
Southwest Airline SWOT Analysis
Southwest Airline SWOT Analysis
Recently uploaded
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
Neil Kimberley
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
soniya singh
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
ritikaroy0888
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
ankitnayak356677
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdf
Orient Homes
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
lizamodels9
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
Call girls in Ahmedabad High profile
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Dipal Arora
Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.
Eni
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdf
muskan1121w
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
Forklift Trucks in Minnesota
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
Aaiza Hassan
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Matteo Carbone
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
makika9823
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
lizamodels9
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Dipal Arora
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
Holger Mueller
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
KeppelCorporation
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Shawn Pang
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
anilsa9823
Recently uploaded
(20)
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Mehrauli Delhi 💯Call Us 🔝8264348440🔝
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdf
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
VIP Call Girls Pune Kirti 8617697112 Independent Escort Service Pune
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdf
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Business Model Canvas of Discount Airline case study Southwest Airlines - Short version
1.
Business model canvas of Discount
Airline Strategy Case Study 1 Image via Flickr user columbuscameraop © Jukka Ala-Mutka / jukkaam.com / @jukkaam
2.
Background of the
case: Discount Airline • Case description based on analysis of Southwest Airlines, but the rules of the strategy can be applied to discount airlines in general. • A low-cost airline is also known as a no-frills, discount or budget carrier or airline. It is an airline that generally has lower fares and limited services. • The term originated within the airline industry referring to airlines with a lower operating cost structure than traditional airlines. • Low-cost carriers should not be confused with regional airlines that operate short flights without service, or with full-service airlines offering some reduced fares, because they have different business model. 2© Jukka Ala-Mutka / jukkaam.com / @jukkaam
3.
Identify industry recipe: What
are norms of your industry? 3© Jukka Ala-Mutka / jukkaam.com / @jukkaam
4.
In 1970 Airline
industry was… 4 Hub and spoke airline system More destinations Premium services for high-end customers Glamour atmosphere © Jukka Ala-Mutka / jukkaam.com / @jukkaam
5.
5 Create your own
recipe: Break all the rules and start a different kind of business © Jukka Ala-Mutka / jukkaam.com / @jukkaam
6.
The core idea
of the discount airline business “If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline.” - Herb Kelleher 6© Jukka Ala-Mutka / jukkaam.com / @jukkaam
7.
• Over 40
years ago, Rollin King and Herb Kelleher got together and decided to start a different kind of airline. • Southwest Airlines started operations in 1971 and it was a novel business model innovation that breaks all the rules. 7© Jukka Ala-Mutka / jukkaam.com / @jukkaam
8.
8 Charge the lowest possible
fare with highest possible volume Charge the highest possible fare with premium services ”Norm strategy” in the airline industry in 1970s New strategy for Southwest Airlines © Jukka Ala-Mutka / jukkaam.com / @jukkaam
9.
Key differences: Network vs.
Discount Airline Network Airline • Hub-and-spoke route system • Connected and continental & intercontinental flights • Premium passenger services (seating, meals, lounges) Discount Airline • Nonstop point-to-point routes • Short haul • Limited passenger service (no meals, no seating, no lounges) 9 HUB © Jukka Ala-Mutka / jukkaam.com / @jukkaam
10.
Evidence of success: growth •
1971: begins service between Dallas, Houston, and San Antonio. • 1975: Southwest expands to 5 aircraft • 1981: 2,129 Employees and 27 aircraft • 1991: 9,778 Employees and 124 aircraft • 2001: 29,274 Employees and 344 aircraft • 2007: Southwest Airlines flies over 104 million passengers a year to 64 great cities all across the country, and we do it more than 3,400 times a day. • Net income: $645 million • Total operating revenue: $9.9 billion • Making profit since 1975! 10 Source: www.southwest.com © Jukka Ala-Mutka / jukkaam.com / @jukkaam
11.
11 A mission statement, while
touted as necessary for any company, often is not representative of the true meaning of the company. Source: Guy Kawasaki, Stanford 20.10.2004 © Jukka Ala-Mutka / jukkaam.com / @jukkaam
12.
Southwest Airlines’ Mission The
mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. Source: www.southwest.com 12© Jukka Ala-Mutka / jukkaam.com / @jukkaam
13.
13 Develop the true meaning
of the company - A mantra is shorter 3-4 words and captures the essence of the organization. Source: Guy Kawasaki, Stanford 20.10.2004 © Jukka Ala-Mutka / jukkaam.com / @jukkaam
14.
14 Frequent FunLow price Simple I’m free
to make my own schedule… I know what to buy… I have afford to fly… I can make a choice… © Jukka Ala-Mutka / jukkaam.com / @jukkaam
15.
Southwest Airlines’ Mantra Source:
www.southwest.com 15 Frequent Fun Low price Simple © Jukka Ala-Mutka / jukkaam.com / @jukkaam
16.
Low-cost airline’s customers •
Frequent flyers are people, mostly business, who frequently travel between destinations that are average ~800 miles (average aircraft trip length is 630 miles) apart. • Frequent flyers such as ales representatives, construction workers, students, city travelers,… 16© Jukka Ala-Mutka / jukkaam.com / @jukkaam
17.
Value Proposition • Low-cost
airline allow business travelers, who could not fly in First Class, to enjoy a premium service. • The key issues keep planes in the air the most of the time (flight time/day). • Southwest is named America’s Most Reliable Airline by Forbes. Southwest proves that low fares don’t have to mean poor service. 17© Jukka Ala-Mutka / jukkaam.com / @jukkaam
18.
Value Proposition linked
to Key Activities, Partners and Resources 18© Jukka Ala-Mutka / jukkaam.com / @jukkaam
19.
Customer Relationship &
Channels • Business model based on direct and friendly customer relationship • SWA not offering “connections” to other airlines and that’s why there is no need for travel agencies and other resellers. 19© Jukka Ala-Mutka / jukkaam.com / @jukkaam
20.
20 What we need
to must- win, if we charge the lowest possible fare with highest possible volume? © Jukka Ala-Mutka / jukkaam.com / @jukkaam
21.
21 Fact: The average aircraft
trip length is 630 miles with an average duration of one hour and 52 minutes. Source: www.southwest.com © Jukka Ala-Mutka / jukkaam.com / @jukkaam
22.
Growth 22 Hub and spoke airline
system Nonstop point-to-point routes High utilization rate © Jukka Ala-Mutka / jukkaam.com / @jukkaam
23.
23 Economically? © Jukka Ala-Mutka
/ jukkaam.com / @jukkaam
24.
Charge the lowest
possible fare with highest possible volume 24 1. Highest utilization rate Per Flight Aircraft / day © Jukka Ala-Mutka / jukkaam.com / @jukkaam
25.
Must-Win Battle #1:
Growth • These the key issues keep planes in the air the most of the time (flight time/day). • Southwest is named America’s Most Reliable Airline by Forbes. • Southwest proves that low fares don’t have to mean poor service. 25© Jukka Ala-Mutka / jukkaam.com / @jukkaam
26.
26 Operationally? © Jukka Ala-Mutka
/ jukkaam.com / @jukkaam
27.
27 High utilization rate (flight
& aircraft) Reengineering Work: Don’t Automate, Obliterate* * http://hbr.org/1990/07/reengineering-work-dont-automate-obliterate/ar/1 2. Simple structure © Jukka Ala-Mutka / jukkaam.com / @jukkaam
28.
28 Fact: Southwest aircraft fly
an average of 7 flights per day, or 13 hours per day. Source: www.southwest.com © Jukka Ala-Mutka / jukkaam.com / @jukkaam
29.
Economics of scale 29 More
destinations Frequent departures Source: www.southwest.com Simple Structures © Jukka Ala-Mutka / jukkaam.com / @jukkaam
30.
Must-Win Battle #2:
Efficiency through simple structures 30 • The process perspective based on simplicity of mainly in-house operations directly with customers • Just one type of aircraft (Boeing 737) keeps costs down related to pilots’ training, spare parts, maintenance, etc. • Create lean organization, flexible, engaged and productive personnel © Jukka Ala-Mutka / jukkaam.com / @jukkaam
31.
31 Resources? © Jukka Ala-Mutka
/ jukkaam.com / @jukkaam
32.
32 3. Lean and
productive personnel Reengineering Work: Don’t Automate, Obliterate* © Jukka Ala-Mutka / jukkaam.com / @jukkaam
33.
33 Fact: In a 2008
TIME.com survey of the friendliest and stingiest airlines, Southwest Airlines ranked no.1 for being the Friendliest Airlines. Source: www.southwest.com © Jukka Ala-Mutka / jukkaam.com / @jukkaam
34.
Personnel 34 Glamour atmosphere Fun LUVing attitude © Jukka
Ala-Mutka / jukkaam.com / @jukkaam
35.
35 Fact: The airline adopted
the first profit-sharing plan in the U.S. airline industry in 1973. Through this plan and others, Employees own at least eight percent of the Company stock. Source: www.southwest.com © Jukka Ala-Mutka / jukkaam.com / @jukkaam
36.
Must-Win Battle #3: Productive
personnel 36 • Own personnel is the 2nd corner stone of productivity • Company Spirit • Union contracts • Multiskilled personnel • Recruitment © Jukka Ala-Mutka / jukkaam.com / @jukkaam
37.
37 Fact: Southwest’s average passenger airfare
was $114.48 (2007) Source: www.southwest.com © Jukka Ala-Mutka / jukkaam.com / @jukkaam
38.
Very low ticket
prices 38 Premium service for high-end customers Limited passenger service © Jukka Ala-Mutka / jukkaam.com / @jukkaam
39.
Must-Win Battle #4: Very
low ticket prices 39 • Economic business model: • Low margin & high volume • High utilization rate is the key to keep business profitable all the time © Jukka Ala-Mutka / jukkaam.com / @jukkaam
40.
Simple Rules • 1.Decision
making rules • Midsized cities & secondary airports • Standardized fleet of Boeing 737 aircraft • Only hire persons fit in profile • 2.Boundary rules • Very low ticket prices • Limited Service: No meals, No seating, No baggage transfer • No connections with other airlines • Short haul flights • 3.Activity rules • Point-to-point service • Frequent departures • 4.Performance rules • 25-minutes gate turnaround • High utilization rate 40 Source: Ala-Mutka 2008 p. 185-188, see also Eisenhardt & Sull 2001 Simple Rules © Jukka Ala-Mutka / jukkaam.com / @jukkaam
41.
The whole BMC
Model 41© Jukka Ala-Mutka / jukkaam.com / @jukkaam
42.
Methodology of the
Analysis • The structure of the analysis is based on so called Business Model Canvas and strategy as a visual model • The Business Model Canvas is a strategic management template for developing new or documenting existing business models. It is a visual chart with elements describing a firm's value proposition, infrastructure, customers, and finances[1]. • It assists firms in aligning their activities by illustrating potential trade- offs. The Business Model Canvas was initially proposed by Alexander Osterwalder[2] based on his earlier work on Business Model Ontology.[3] • See more from Wikipedia Business Model Canvas. • See creative commons license from http://www.businessmodelgeneration.com • Used canvas is further modified, but include all building blocks as original. © Cone Advisor 42
43.
Customer-driven approach to business
modeling 1.2.3. 4. 5. 6. 7. 8.9. 1. Customers 2. Value Proposition 3. Activities 4. Resources 5. Partners 6. Customer Relationships 7. Channels 8. Revenue Streams 9. Cost Structure 43© Jukka Ala-Mutka / jukkaam.com / @jukkaam
44.
Author @jukkaam © Jukka Ala-Mutka
/ jukkaam.com / @jukkaam 44 Contact: https://jukkaam.com/businesscard Serial entrepreneur, speaker, scientist and consultant Contact me for assignments: • Consulting & Training • Keynote Speaker • Board Member • Co-Founder