This document outlines different frameworks for assessing the maturity of IT services and processes, including COBIT 5, ITIL V3, and the CMM model. COBIT 5 defines governance and management objectives, ITIL provides best practices for IT service management, and the CMM model defines 5 levels for measuring process maturity from initial to optimized. Together these frameworks provide a holistic approach for aligning IT with business needs and improving the quality and capability of services over time.

1. BUSINESS MATURITY LIFE CYCLE
COBIT 5
ITIL V3
Service Strategy
CMM Level 1
- Initial
Do
Plan
Align, Plan and Organize
Service Design
Service Transition
Service Delivery
CMM Level 2
- Repeatable
Process
• Incident mgt,
• Capacity mgt,
• Availability mgt, …)
Build, Acquire and Implement
Deliver, Service and Support
CMM Level 3
- Defined
CMM Level 5
- Optimized
Act
Check
Service Reporting &
Service Measurement
Monitor, Evaluate and Assess
CMM Level 4
- Managed
Continual process
improvement
Marc-Andre Heroux © 2014 - All rights reserved
Life cycle process management v. 1.1