In the business world, we have to be professional when communicating or interacting with all of our stakeholders. Here are some tips on how to project your best image.

1. Business Etiquette – How to
Project your Best Image

2. It is important as a professional to
project the right image

3. To our customers
To our bosses
To our colleagues

4. Therefore, we need
to be able to
communicate
effectively with
them

5. Decide on the best approach with this handy chart

6. When communicating
Face to face is good, but throw in a
whiteboard and it becomes the best
way to communicate
Your approach may need to vary depending
on your situation

7. Since we are in the Digital Age, let us
start with Emails
*Standard Courtesy rules apply
Emails are no different
from normal mails, so
make sure that there is
proper spelling, grammar
and punctuation

8. More on sending Emails
Check that you have actually
attached items
Respond within 24
hours if you can
Leave an acknowledgement
note if you are away or not
able to reply soon
Specify the
urgency or
importance if
necessary

9. More on sending Emails
Keep the subject field
short, brief and relevant to
your content
This helps to catch the
attention of the recipient

10. Tips on sending Emails
DO NOT TYPE EVERYTHING IN CAPS!
As much as you need to
stress your message, having
all caps decreases the
legibility of your content
Instead, use bold, underline and italics
to make your point.
(Like above)

11. Tips on sending Emails
Too many colours distract the
readers from the content of your
message
If your email is too lengthy, consider
other communication channels

12. When sending emails to Internal parties,
Avoid sending non-business
related emails
Use ‘Reply All’ only if it requires the
attention of everyone
Indicate if an action is required or if the
email is for information using ‘FYI’

13. When sending emails to External parties,
Remember to be formal
Remove unnecessary message
thread to prevent leakage of
confidential information

14. Proofread your email before you hit ‘Send’
You don’t want to end up like Tom…

15. Next, let us take a look at Meetings
and how we can be professional inside
them
*Standard Courtesy rules still apply

16. Be Prepared – Meeting Host edition
If you are the Meeting Host,
prepare the meeting
materials before the meeting
State the agenda of the meeting clearly
and ensure that all attendees are clear of
the agenda

17. Be Prepared – Attendee edition
If you are attending the meeting,
be punctual
If you cannot contribute or learn anything
in the meeting, quietly excuse yourself
from the meeting. We call this the Two-
Foot rule
Meetings are expensive, make sure they
are fully utilized.

18. Sometimes Emails are too slow, so we
use Instant Messaging.

19. When using Instant Messaging,
Set the appropriate status
availability so others know if you
are away or busy and will not be
able to reply as quickly
Ensure that you are sending the
message to the right person before
you hit ‘Send’!

20. When using Instant Messaging,
Do not rush others to
reply!
Avoid jargons if speaking to
external parties

21. In Titansoft, we
use Skype to
communicate

22. And most of the time, we use the
telephone to communicate. We need
to be professional on the phone as
well.

23. While on the phone,
Speak clearly and in pace
easy for the caller to
understand
Listen attentively and repeat
important information Of course, be polite at
all times. Thank the
caller too!
Always identify
yourself and
your company, it
makes it easier
for follow ups

24. Business etiquette is about project a
credible and professional image

25. Unprofessional business etiquette can
make you lose business or leave a bad
impression

26. Brought to you by

27. About Titansoft
27
We provide complete IT solutions, tailored to fulfill
customers’ needs.
We adopt agile software development,
which focuses on the development and
quick delivery of high quality software
and/or web applications.

28. About Titansoft
28
We are located at
150 Cantonment Road
Cantonment Centre Block B, #02-08
S(089762)

29. About Titansoft
29
2005 2006 2008 2009 2010
We were
founded!
Launched
first
major
product!
Reached
60,000
concurrent
users!
2011 2012 2014
Reached
90,000
concurrent
users!
Launched
Workplace
Health
Programme
Awarded
Bronze
HEALTH
award
Reached
100,000
concurrent
users!
Certified with
ISO/IEC 27001:2005
Certified as Cisco
Select Certified
Partner
Achieved Microsoft
Silver Competencies
in Server Platform,
Hosting and
Midmarket Solution
Provider
Awarded Gold
HEALTH award by
the Health
Promotion Board
Singapore
Successful adoption
of the Agile
Framework
2013
Certified People
Developer by
SPRING Singapore

30. About Titansoft
30
•Awarded GOLD Health Award
•Awarded People Developer Certification
•Awarded ISO/IEC 27001:2005 for Standard
of Information Security Management System
•Certified Cisco Select Partner
•Achieved Microsoft Silver Competencies in
Server Platform, Hosting and Midmarket
Solution Provider

31. Check us out from our Website!
Follow us on our Social Media and our Blog!
If you would prefer, write to us too!
hr@titansoft.com.sg
Connect with Us!
31

32. Image Credits
www.flaticon.com
-Freepik
-Dave Gandy
-Designmodo
-Balraj Chana
-Heydon
-Linh Pham
-SimpleIcon