2. Situation 1: Confirming a booking
Events has booked a room with a client, Robert
The booking was made over the phone
Robert requested a confirmation
3. Hi Robert
Kindly remind the Tower Function Room 10 is block for your training this
afternoon upon your request.
Should you have any other problem, please do not hesitate to let me know.
Thank you.
Best sincerely
Mama Mia
Your Task: Fix this
4. Dear Robert,
I am writing to confirm Tower Function Room 10 is blocked for your
training this afternoon according to your following requirements:
1. Time: 2:30pm – 4:00pm
2. Equipment: Projector, pencils, paper
3. Seating arrangement: Round table
4. Total number of participants: Around 25
If I can be of any further assistance, please let me know.
Sincerely,
Mama Mia
Corrected.
5. Situation 2: Confirming Pricing
Sales has made previous contact with guest
Guest requested basic information regarding
pricing and packaging via email
6. Dear Carter,
Warm greetings from Kerry Hotel Pudong, Shanghai.
Further to your Request, ACME corporate rate is RMB 1350+15% about
USD 213.34+15% for Deluxe Room; and our Club Room is RMB
1700+15% about USD 268.65+15% both including one person's breakfast
and free wifi and free mini bar upon check-in.
Should you need any further assistant and details information please feel
free contact me.
Warm Regards,
Mama Mia
7. Dear Mr. Carter,
Greetings from the Kerry Hotel Pudong, Shanghai!
Thank you for your letter regarding our corporate rates. Our rates and
features are as follows:
ACME Corporate Rates:
Deluxe Room:
RMB 1350+15% (about USD 213.34+15%)
Club Room:
RMB 1700+15% (about USD 268.65+15%)
Both rooms include:
Breakfast for one
Free wifi
Free mini bar upon check-in.
If you require more information, please feel free to contact me any time.
Warm Regards,
11. Subject-Verb Agreement
Singular subjects should have singular verbs
Plural subjects have plural verbs.
This is called agreement in number
Refers specifically to verbs in the present tense.
12. Subject Verb
The dirty dishes sitting in the kitchen sink needs to be washed.
The dirty dishes sitting in the kitchen sink need to be washed.
Verb now
matches the
subject in number
14. What is a pronoun?
A pronoun takes the place of a noun
and sometimes refers to a noun.
“He is riding a bike through the
park.”
15. What is a pronoun?
The weather is great today; let’s
make the most of it by having a
picnic.
16. What is an antecedent?
Even though the party was fun, it
was crowded.
17. What’s the problem?
When an employee does not agree
with his/her boss’s decision, the
employee should not support that
decision.
18. Corrected.
When an employee does not agree
with his boss’s decision, the
employee should not support that
decision.
19. Homework:
Complete both handout worksheets
Write an example of an “incorrect”:
Comma splice
Subject-verb DISagreement
Pronoun-antecedent DISagreement
Fix the sentences.
Take the quizzes on schoology.
Editor's Notes
Use the useful phrases handout to edit this.
Notice: Useful Phrases, bullets make things clearer