SXSW Workshop on Designing for Behavior Change (2014)Stephen Wendel
Slides from my 2.5 hour SXSW workshop on how to design products to support behavior change among users. The toolkit that accompanies it is up on actiondesign.hellowallet.com.
Creating a culture that provokes failure and boosts improvementBen Dressler
Everyone fails - but not everyone uses failed attempts as a source of learning and improvement. This talk outlines a framework to turn failure into gaining knowledge by understanding IF, HOW and WHY something fails.
A key to surviving disruption is understanding the tasks customers are trying accomplish: they “hire” products to get a job done. Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth.
Luckily, UX strategists have the skills to analyze customer behavior and correlate this to business opportunity using JTBD theory. This allows us to maximize opportunity by finding jobs that are most important to users, but with which they are least satisfied. Focus on delivering value for those jobs first.
This talk outlines JTBD theory and practice, and shows its relevance to UX strategy. Through examples, I’ll show how to prioritize efforts in a way that has real impact.
Virtual Health + Care Design School - Week 7: Bring it all TogetherDesign Lab
Review of Activity of the Week 6
Guest Speaker: Dr. Alika Lafontaine
Where is a world out there we don't see: Scotoma
Short video: You are listening to real patients
Momentum vs. Moments
What happens after?
Tools for Inspiration
Pro-tips
Key Takeaways
Derrin Kent & Thomas W Bell - What's involved with a Mahara implementationTDM
Expanding on the information in TDM's new Mahara book, this presentation explains the implementation process that we use with our clients and for our own projects.
It is a general best practice guide to implementing Mahara at your organisation. We have some tips and tricks for getting an effective Mahara implementation, which is valued by staff and learners alike.
Intended audience: eLearning Managers, Learning Technologists, General Interest
SXSW Workshop on Designing for Behavior Change (2014)Stephen Wendel
Slides from my 2.5 hour SXSW workshop on how to design products to support behavior change among users. The toolkit that accompanies it is up on actiondesign.hellowallet.com.
Creating a culture that provokes failure and boosts improvementBen Dressler
Everyone fails - but not everyone uses failed attempts as a source of learning and improvement. This talk outlines a framework to turn failure into gaining knowledge by understanding IF, HOW and WHY something fails.
A key to surviving disruption is understanding the tasks customers are trying accomplish: they “hire” products to get a job done. Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth.
Luckily, UX strategists have the skills to analyze customer behavior and correlate this to business opportunity using JTBD theory. This allows us to maximize opportunity by finding jobs that are most important to users, but with which they are least satisfied. Focus on delivering value for those jobs first.
This talk outlines JTBD theory and practice, and shows its relevance to UX strategy. Through examples, I’ll show how to prioritize efforts in a way that has real impact.
Virtual Health + Care Design School - Week 7: Bring it all TogetherDesign Lab
Review of Activity of the Week 6
Guest Speaker: Dr. Alika Lafontaine
Where is a world out there we don't see: Scotoma
Short video: You are listening to real patients
Momentum vs. Moments
What happens after?
Tools for Inspiration
Pro-tips
Key Takeaways
Derrin Kent & Thomas W Bell - What's involved with a Mahara implementationTDM
Expanding on the information in TDM's new Mahara book, this presentation explains the implementation process that we use with our clients and for our own projects.
It is a general best practice guide to implementing Mahara at your organisation. We have some tips and tricks for getting an effective Mahara implementation, which is valued by staff and learners alike.
Intended audience: eLearning Managers, Learning Technologists, General Interest
Chris Soderquist presentation at the 2016 Science of HOPE
Description:
This session will introduce participants to a powerful approach to orchestrating useful learning across difficult boundaries using system dynamics. Through real world examples and interactive exercises, participants will learn how system dynamics can help them gain far more useful leverage when addressing complex, adaptive challenges. Participants will also see how this approach was used in a project funded by the Foundation for Healthy Generations to guide strategic decisions in Washington (and other states) for building community capacity and resilience.
THE WENCHES CRISIS RESPONSED racticePerfectTo best pre.docxchristalgrieg
THE WENCHES CRISIS RESPONSE
D ractice
Perfect
To best prepare for a crisis, drill!
DIANE GAGE LOFGREN & JOHN NELSON
-f) [email protected]
^ [email protected]
B
y its very definition, a crisis is no
time to get on-the-job training.
It's a time of intense pressure
when systems are strained, weaknesses
are amplified and crucial decisions
must be made on the spot. A blown first
impression can leave a lasting mark—and
be difficult to correct. The best way to
handle a crisis is to be prepared for one,
and the best way to do that is to practice.
In other words, drill.
Crisis drills are a critical part of health
care communications success, especially
in the age of social media. Crises are
more frequent now because of the com-
plexity and increasing transparency of
today's environment, and the ramifica-
tions are instantly known in one contin-
uous news cycle. The Internet and social
media have created more moving parts
and accelerated the making or breaking
of reputations during a crisis.
During crisis drills, organizations con-
duct training to practice ways to protect
the brand whue informing the public in
the event of a crisis. Drills allow orga-
nizations to practice making decisions
and engaging stakeholders in response
to the unexpected. They help to critique
individuals and responses before there's
real reputational skin in the game so that
when the time comes, teams are prepared
to respond in real time. Hosting crisis
trainings is critically important, even for
the most veteran issues manager.
A Dnll That Produces
Results
To run a good simulation, leaders must
create a crisis scenario that includes
meaningful, challenging and realistic ele-
ments for the team to practice. In a recent
crisis drill. Kaiser Permanente designed
a scenario that was fictional but ground-
ed fuUy in reality, and it evolved and
escalated over time. Participants initially
were faced with what appeared to be a
medical error, but the crisis quickly grew
to include elements of medication abuse,
compliance failures, union concerns and
political sensitivity. This scenario was
played out over the course of 90 minutes
and was very carefully planned to
engage crisis communicators who share
accountability but work in nine
different states.
When the drill was over, a thorough
debrief was conducted. All participants
shared their learnings, which ranged
from social media eye-openers to re-
newed awareness around the speed that
information and misinformation travel.
Here are some proven processes to help
you and your organization plan an effec-
tive crisis drill:
1. Know your focus. The planning phase
is one of the most important parts of
a simulation. Before coming up with
a scenario, teams should decide on
the set of skills, structures or other
elements that they want to test. It's not
necessary to practice on all aspects of
a crisis. Setting up a scenario that is
overly broad, especially if the drill is
only an hour or two, is guaranteed to
make it too superficial. ...
Strategy and Digital Tools for Customer Acqusition and Growth / Growth Hackin...Sercan Alıcı
Growth hacking session for several startup founders in BIC101 Acceleration Program.
I told 3 hours growth strategy including specific solutions for each startup in Q&A session.
Personal recovery and social innovation in new dust bowl timesPaul Komarek
Whether the challenge you face came on suddenly or accumulated around you, there is a basic human toolkit that helps create a way forward. Whether you have many resources or few, ou can find strategies for innovation to find solutions to the world's most difficult problems. Paul Komarek's presention is motivational, positive, and forward-thinking, suitable for church groups, prisoner re-entry, mental health and addiction recovery, as well as job hunters or anyone who is stuck, with a path that's not clear.
How to build a successful startup - Complete guide to starting upRajat Dangi
Here's the complete guide to starting up. I tried to cover the product at an early stage, hiring, team building, growth, marketing, founder's role, and management practices. Each slide has further reading resources to learn more on each topic.
I briefly touched upon Product Market Fit (PMF), 10 ways to get the first 1000 users, 10 ways to make product viral, and building product in the long run.
If you have doubts or need more resources to read on each topic, contact me on Twitter @TheRajatDangi
My side projects can be found at https://byxyz.net. To know more about me: https://about.me/rajatdangi.
User-focused design for gold-standard compliance trainingStephanie Dedhar
These are the slides from my session at the eLearning Network's 'innovation in compliance training' event. Just because compliance training has a bad reputation for being little more than a box-ticking exercise doesn’t mean we should let it live up to that reputation. With a little imagination, and a focus on the users rather than covering the back of the organisation, it’s absolutely possible to create effective and engaging training that achieves both competence and compliance. Drawing on my experience of working on an award-winning compliance project, I set out my tips for breaking the mould of compliance training and designing something that engages users and changes behaviours.
Bringing User-Centered Design Practices into Agile Development Projectsabcd82
Bringing User-Centered Design Practices into Agile Development Projects -This full day tutorial seeks to explain Agile Development\'s incremental release and iterative development strategy from the perspective of a user centered design practitioner. Practical advice is given on making Agile development more user-centric.
So software development has been broken for a long time due to the need to create a formal approach, however the approach that has generally been adopted didn't work and has never worked, but at least the people at the top had a modicum of control which created the illusion that everything was working fine.
So in conclusion, software development has been around for a relatively long time and due to that there are a hundred and one ways of doing apparently the same thing, creating software. However compared to the sciences, software development isn't yet out of its teens and as such there really isn't an empirical evidenced based approach to software testing.
So we just have to fumble along with the knowledge that we currently have and continue to improve.
This is module 3 of a 5 module workbook that can be used by any organization as they develop a plan for the future of their business. It is free to anyone
Staying On Track With Virtual Teams- Web Version 092010tmharpster
This session explores the promise and challenge of virtual teaming. Using a simulation to demonstrate the real-world challenges, participants gain insight into the issues that commonly trip up virtual team members - and identify strategies for overcoming these challenges.
Execution isn’t everything. Neither is ideas.
It’s both. Executing ideas with impact.
Here's a 4 step plan for picking project ideas that are bound to have a positive impact on your organisation.
Here's Alan Smith's pitch for The Movement 09 operating procedures. Focused on decentralized Awareness, Freemium Funding, utilizing existing infrastructures where possible, and decentralizing everything within a "Champion" based organizational membership model, this one got people talking. Delivered to Toronto on January 15th, from London UK.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Chris Soderquist presentation at the 2016 Science of HOPE
Description:
This session will introduce participants to a powerful approach to orchestrating useful learning across difficult boundaries using system dynamics. Through real world examples and interactive exercises, participants will learn how system dynamics can help them gain far more useful leverage when addressing complex, adaptive challenges. Participants will also see how this approach was used in a project funded by the Foundation for Healthy Generations to guide strategic decisions in Washington (and other states) for building community capacity and resilience.
THE WENCHES CRISIS RESPONSED racticePerfectTo best pre.docxchristalgrieg
THE WENCHES CRISIS RESPONSE
D ractice
Perfect
To best prepare for a crisis, drill!
DIANE GAGE LOFGREN & JOHN NELSON
-f) [email protected]
^ [email protected]
B
y its very definition, a crisis is no
time to get on-the-job training.
It's a time of intense pressure
when systems are strained, weaknesses
are amplified and crucial decisions
must be made on the spot. A blown first
impression can leave a lasting mark—and
be difficult to correct. The best way to
handle a crisis is to be prepared for one,
and the best way to do that is to practice.
In other words, drill.
Crisis drills are a critical part of health
care communications success, especially
in the age of social media. Crises are
more frequent now because of the com-
plexity and increasing transparency of
today's environment, and the ramifica-
tions are instantly known in one contin-
uous news cycle. The Internet and social
media have created more moving parts
and accelerated the making or breaking
of reputations during a crisis.
During crisis drills, organizations con-
duct training to practice ways to protect
the brand whue informing the public in
the event of a crisis. Drills allow orga-
nizations to practice making decisions
and engaging stakeholders in response
to the unexpected. They help to critique
individuals and responses before there's
real reputational skin in the game so that
when the time comes, teams are prepared
to respond in real time. Hosting crisis
trainings is critically important, even for
the most veteran issues manager.
A Dnll That Produces
Results
To run a good simulation, leaders must
create a crisis scenario that includes
meaningful, challenging and realistic ele-
ments for the team to practice. In a recent
crisis drill. Kaiser Permanente designed
a scenario that was fictional but ground-
ed fuUy in reality, and it evolved and
escalated over time. Participants initially
were faced with what appeared to be a
medical error, but the crisis quickly grew
to include elements of medication abuse,
compliance failures, union concerns and
political sensitivity. This scenario was
played out over the course of 90 minutes
and was very carefully planned to
engage crisis communicators who share
accountability but work in nine
different states.
When the drill was over, a thorough
debrief was conducted. All participants
shared their learnings, which ranged
from social media eye-openers to re-
newed awareness around the speed that
information and misinformation travel.
Here are some proven processes to help
you and your organization plan an effec-
tive crisis drill:
1. Know your focus. The planning phase
is one of the most important parts of
a simulation. Before coming up with
a scenario, teams should decide on
the set of skills, structures or other
elements that they want to test. It's not
necessary to practice on all aspects of
a crisis. Setting up a scenario that is
overly broad, especially if the drill is
only an hour or two, is guaranteed to
make it too superficial. ...
Strategy and Digital Tools for Customer Acqusition and Growth / Growth Hackin...Sercan Alıcı
Growth hacking session for several startup founders in BIC101 Acceleration Program.
I told 3 hours growth strategy including specific solutions for each startup in Q&A session.
Personal recovery and social innovation in new dust bowl timesPaul Komarek
Whether the challenge you face came on suddenly or accumulated around you, there is a basic human toolkit that helps create a way forward. Whether you have many resources or few, ou can find strategies for innovation to find solutions to the world's most difficult problems. Paul Komarek's presention is motivational, positive, and forward-thinking, suitable for church groups, prisoner re-entry, mental health and addiction recovery, as well as job hunters or anyone who is stuck, with a path that's not clear.
How to build a successful startup - Complete guide to starting upRajat Dangi
Here's the complete guide to starting up. I tried to cover the product at an early stage, hiring, team building, growth, marketing, founder's role, and management practices. Each slide has further reading resources to learn more on each topic.
I briefly touched upon Product Market Fit (PMF), 10 ways to get the first 1000 users, 10 ways to make product viral, and building product in the long run.
If you have doubts or need more resources to read on each topic, contact me on Twitter @TheRajatDangi
My side projects can be found at https://byxyz.net. To know more about me: https://about.me/rajatdangi.
User-focused design for gold-standard compliance trainingStephanie Dedhar
These are the slides from my session at the eLearning Network's 'innovation in compliance training' event. Just because compliance training has a bad reputation for being little more than a box-ticking exercise doesn’t mean we should let it live up to that reputation. With a little imagination, and a focus on the users rather than covering the back of the organisation, it’s absolutely possible to create effective and engaging training that achieves both competence and compliance. Drawing on my experience of working on an award-winning compliance project, I set out my tips for breaking the mould of compliance training and designing something that engages users and changes behaviours.
Bringing User-Centered Design Practices into Agile Development Projectsabcd82
Bringing User-Centered Design Practices into Agile Development Projects -This full day tutorial seeks to explain Agile Development\'s incremental release and iterative development strategy from the perspective of a user centered design practitioner. Practical advice is given on making Agile development more user-centric.
So software development has been broken for a long time due to the need to create a formal approach, however the approach that has generally been adopted didn't work and has never worked, but at least the people at the top had a modicum of control which created the illusion that everything was working fine.
So in conclusion, software development has been around for a relatively long time and due to that there are a hundred and one ways of doing apparently the same thing, creating software. However compared to the sciences, software development isn't yet out of its teens and as such there really isn't an empirical evidenced based approach to software testing.
So we just have to fumble along with the knowledge that we currently have and continue to improve.
This is module 3 of a 5 module workbook that can be used by any organization as they develop a plan for the future of their business. It is free to anyone
Staying On Track With Virtual Teams- Web Version 092010tmharpster
This session explores the promise and challenge of virtual teaming. Using a simulation to demonstrate the real-world challenges, participants gain insight into the issues that commonly trip up virtual team members - and identify strategies for overcoming these challenges.
Execution isn’t everything. Neither is ideas.
It’s both. Executing ideas with impact.
Here's a 4 step plan for picking project ideas that are bound to have a positive impact on your organisation.
Here's Alan Smith's pitch for The Movement 09 operating procedures. Focused on decentralized Awareness, Freemium Funding, utilizing existing infrastructures where possible, and decentralizing everything within a "Champion" based organizational membership model, this one got people talking. Delivered to Toronto on January 15th, from London UK.
Similar to Building Products for Humans - Shiren Vijiasingam (20)
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
4. General Assembly
Weight Watchers
College Board
Helping people pursue work they love and change careers
Helping people achieve healthy lifestyles through behavior change
Helping people find success in college and career
me
5. Organizations that add just a little bit
every day always defeat those that are
in the subtraction business.
- Seth godin
18. A brief history on mapping
1984 1999 2008
Service design Journey maps EXPERIENCE MAPS
Service Blueprint by Brandon Schauer, Journey Map
by Joel Flom, Experience Map by Chris Risdon
22. 1. Find your gaps
2. Capture gap data
3. Track shift triggers
4. Fix the friction
5. Close the loop
23. 1. Find your gaps
Identify those big mode shift gaps in your product experience
24. Find your gaps
1. Review existing maps with customer facing teams
2. As a collective team, circle the gaps
3. Name a product + ops steward for each circle
PRO TIP: Nothing
existing? anyone
on the team can
sketch the flows
25. 2. Capture gap data
Instrument systems and deploy methods to collect gap data
26. Capture gap data
1. Review your existing data sources
2. Identify instrumentation & research needed
3. Plan and roll them out
PRO TIP: No dedicated
researcher? Get the team
shadowing customers.
27. 3. Track shift triggers
Define events that create shifts in mode
28. Track shift triggers
1. Use what you already have/know
2. Look for patterns of events that precede a shift
3. Prioritize based on value: user, business, effort
1
2
4
3
PRO TIP: Combine
qual and quant to
define priority
29. 4. Fix the friction
Plan and execute solutions for those priorities
30. Fix the friction
1. Expand scope / create team(s) if needed
2. Engage org-wide (responsibility ≠ ownership)
3. Make a plan for the fixes, and execute on it
PRO TIP: It may not
always be a product
solution
31. 5. Close the loop
Connect every user interaction, anticipate new triggers
32. Close the loop
1. Connect the data, get everyone access
2. Flag your data gaps, make a plan to fix it
3. Keep talking regularly across teams
PRO TIP: Even with disparate systems, access to
data helps align everyone on problem solving
33. Next sprint, start fixing mode shift friction
Find your gaps »
Capture gap data »
Track shift triggers »
Fix the friction »
Close the loop »
Gather / sketch your flows, circle your gaps, put a name against each one
Gather / share existing data, ask teams what data they would love to have
List top volume drivers per channel, activity that preceded a ‘contact’
Identify a gap to close in <30 days; need not be software - e.g. email, IVR
Give service team pilot access to a product system to addresses a pain point
34. I've learned that people will forget what
you said, people will forget what you did,
but people will never forget how you made
them feel.
- Maya angelou
