Best practices on building a world class culture of recognition by Razor Suleman, CEO, I Love Rewards. Special focus on rewards and recognition in a recession and engaging Generation Y. This presentation was given January 30, 2009 at the HRPA Conference in Toronto.

1. Building A World Class Culture of Recognition Razor Suleman CEO, I Love Rewards

4. Maslow’s Hierarchy of Needs SELF ACTUALIZATION SELF ESTEEM BELONGING PHYSIOLOGICAL SAFETY SALARY & REWARDS CULTURE RECOGNITION RESULTS JOB SECURITY

5. Performance Success Cycle TM Results Recognize Reward Redeem Receive

6. On-the-Spot Awards Peer-to-Peer Recognition Cards E-Cards PointsCards SMS Texts Certificates

7. Rhythm Recognition “ What gets recognized gets repeated” John E. Jones, Professor Organizational Behaviour

9. Be Specific

10. PIC/NIC

11. “ 56 percent of the people interviewed found their jobs through employee referrals.” Source: Malcolm Gladwell survey

12. Recruit, Retain and Inspire the Next Generation

13. Canadian Birth Rate 1965-2005

14. Disposable Income Per Capita in Canada 1965-2005

15. Trophy Generation

17. Recognition in a Recession

21. Incent Saving Money “ A penny saved is ten cents earned” Source: Razor’s Mom

22. Results based Recognition

23. What Not to Do

24. Thank You! Razor Suleman Founder and CEO, I Love Rewards [email_address] Razor Suleman CEO, I Love Rewards