The document discusses how a consumer experience team fixes issues like typos, broken links, bugs, and other problems on one pixel at a time to improve the user experience. The team follows basic rules and processes all reported issues by testing website changes internally before releasing fixes. They learned that all user experiences count and that mechanism alone is not enough to solve problems, as no single policy fits every situation.

1. BROKEN EXPERIENCES
FIXING UX ONE PIXEL AT A TIME
Gabi Moore & Christian Crumlish

2. What we are going to talk about

3. HOW IT STARTED

4. The
Consumer
Experience
Team

6. Basic Rules
http://www.sxc.hu/profile/ToivoL

8. THE ISSUES

9. Typos

10. Broken
Links

11. Bugs

12. Branding
Violations

13. Editorial
Issues

14. Visual Design Issues

15. Experience
Issues

16. THE PROCESS

17. Eating
Your Own
Dog Food
http://www.sxc.hu/photo/926964/

22. What is
fixed?
http://www.ghettoredhot.com/scissors-broke/

23. THE SITE

27. Adapting
to Issues
http://www.flickr.com/photos/ecololo/

28. A New Home

29. WHAT WE LEARNED

30. All
Experiences
Count
http://www.flickr.com/photos/yakoshka/

31. Mechanism Alone is
not the Solution

32. No
One Size
Fits All
Policies

33. THANKS!
Gabi Moore Christian Crumlish
@gabimoore @mediajunkie
about.me/gabimoore mediajunkie.com