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Hotels.com + SEO Agencies
  Maximizing your SEO Agencies




    Brighton SEO 2012 - Friday 13th April 2012


     James Owen, SEO Manager - Hotels.com
Agenda
    Hotels.com Intro

    1. Preparation – Agency Relationship

    2. Set-up Phase – 0-2 Months

    3. Testing - 2-4 Months

    4. Fine Tuning – 4-6 Months

    5. Agency Reporting




                           James Owen, SEO Manager - Hotels.com   2
Hotels.com                                                                     James Owen
   “5 Years SEO experience, Agency & Client Side working in Travel, Gaming & Retail ”

                                                          SEO Manager – Hotels.com
                                                          •       UK, Germany & Russia

                                                          •       5 Agencies around Europe

                                                          Agency and Client Side Experience
                                                          •       Jackpotjoy, ILA, Handpicked Collection, Marriott
                                                                  Intercontinental Hotels & NSI Group

                                                          In My Spare Time
                                                          •       Owner of many websites

                                                          •       Watching plenty of F1

                                                          Contact me @
                                                          JamesoSEO


                                   James Owen, SEO Manager - Hotels.com                                         3
Hotels.com                              Hotels.com Introduction
We Sell Hotel Rooms World-Wide.

1.   Inventory




1.   Marketing Channels




1.   SEO Team




1.   Agencies




                                  James Owen, SEO Manager - Hotels.com   4
#1 Preparation – Pre Agency Relationship
          1                     2                                                  3

     Hotels.com              SEO Areas                                Key Actions & Responsibilities



Define Objectives for SEO
                            Destination
  Financial Objectives       Targeting




                              On-Page
 Destination Objectives     Optimisation




                             Off-Page
   Theme Objectives         Optimisation




                             Reporting


                               James Owen, SEO Manager - Hotels.com                                    5
#2 Set-up Phase – 0-2 Months

                                             Landing Page Types
                       Mix of Themes

   Agree Destination     Head Tail         City Landing Pages                 On-Page Analysis        Off-Page Analysis
                         Keywords          City star rating
                                           City type
      Las Vegas                            City theme
      New York          Low Hanging        City facilities                        Improve
                                                                                                          Re-optimise
       London              Fruit           City Chain                           Landing Page
                                                                                                      Existing Landscape
        Paris                              City Quality                          Relevance
                                           Landmark Landing page
                         Long Tail         Property Landing Page
                         Keywords          Articles - City Page




      #WK1               #WK2                 #WK3                  #WK4                       #WK5



                                       James Owen, SEO Manager - Hotels.com                                                6
#3 Testing - 2-4 Months
No Rank
 Top 30
               Agency 1
                Central



                                    Agency 2
                                     Social
 Top 20


                                                              Client
                                                         Internal Changes


 Top 10

                                                                                    Agency 3
                                                                                    Localised
             Overlapping Agency Strategies




          #Month 2                                         #Month 3                             #Month 4



                                             James Owen, SEO Manager - Hotels.com                          7
#4 Fine Tuning – 4-6 Months




1.   Adjusting your agencies in-line with where you see results

2.   Adjusting you agency spends accordingly

3.   Never be satisfied !




                                   James Owen, SEO Manager - Hotels.com   8
#5 Agency Reporting
“Ensure you measure the EFFICIENCY of each of your agencies”

1.   What’s your profit margin ?

2.   How much have you spent ?

3.   How much have you made ?

4.   Over what period of time ?

5.   What’s the YoY picture look like ?


                                                    Costs
                          Efficiency          =
                                                  Gross Profit


                                   James Owen, SEO Manager - Hotels.com   9
Agency
Reporting                   Key Website & Search Engine KPIs for SEO
“KPIs based on the Scale of our SEO Operation”
 1. Key Website KPIs for SEO
      –     CVR

      –     Orders

      –     GBV

      –     Visits

 2.   Key Search Engine KPIs for SEO
      –     Keyword Theme / Measure at URL Level
            •     Average Keyword Positions

 3.   Additional KPIs for SEO
                                                                                 Vs.

                                          James Owen, SEO Manager - Hotels.com         10
Agency
Reporting                       SEO Channel & Agency Reporting
“Reporting on Keyword Performance with Key KPIs”




                                James Owen, SEO Manager - Hotels.com   11
Conclusions                                                      Key Takeaways
“Key Points to Observe”

1.   Preparation



2.   Set-up



3.   Testing



4.   Fine Tuning



5.   Reporting

                          James Owen, SEO Manager - Hotels.com               12
Questions?

Connect with me @


http://www.hotels.com

http://twitter.com/jamesoSEO

http://uk.linkedin.com/in/Jamesowenseo




    James Owen, SEO Manager - Hotels.com   13

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Brighton seo James owen - Hotels.com

  • 1. Hotels.com + SEO Agencies Maximizing your SEO Agencies Brighton SEO 2012 - Friday 13th April 2012 James Owen, SEO Manager - Hotels.com
  • 2. Agenda Hotels.com Intro 1. Preparation – Agency Relationship 2. Set-up Phase – 0-2 Months 3. Testing - 2-4 Months 4. Fine Tuning – 4-6 Months 5. Agency Reporting James Owen, SEO Manager - Hotels.com 2
  • 3. Hotels.com James Owen “5 Years SEO experience, Agency & Client Side working in Travel, Gaming & Retail ” SEO Manager – Hotels.com • UK, Germany & Russia • 5 Agencies around Europe Agency and Client Side Experience • Jackpotjoy, ILA, Handpicked Collection, Marriott Intercontinental Hotels & NSI Group In My Spare Time • Owner of many websites • Watching plenty of F1 Contact me @ JamesoSEO James Owen, SEO Manager - Hotels.com 3
  • 4. Hotels.com Hotels.com Introduction We Sell Hotel Rooms World-Wide. 1. Inventory 1. Marketing Channels 1. SEO Team 1. Agencies James Owen, SEO Manager - Hotels.com 4
  • 5. #1 Preparation – Pre Agency Relationship 1 2 3 Hotels.com SEO Areas Key Actions & Responsibilities Define Objectives for SEO Destination Financial Objectives Targeting On-Page Destination Objectives Optimisation Off-Page Theme Objectives Optimisation Reporting James Owen, SEO Manager - Hotels.com 5
  • 6. #2 Set-up Phase – 0-2 Months Landing Page Types Mix of Themes Agree Destination Head Tail City Landing Pages On-Page Analysis Off-Page Analysis Keywords City star rating City type Las Vegas City theme New York Low Hanging City facilities Improve Re-optimise London Fruit City Chain Landing Page Existing Landscape Paris City Quality Relevance Landmark Landing page Long Tail Property Landing Page Keywords Articles - City Page #WK1 #WK2 #WK3 #WK4 #WK5 James Owen, SEO Manager - Hotels.com 6
  • 7. #3 Testing - 2-4 Months No Rank Top 30 Agency 1 Central Agency 2 Social Top 20 Client Internal Changes Top 10 Agency 3 Localised Overlapping Agency Strategies #Month 2 #Month 3 #Month 4 James Owen, SEO Manager - Hotels.com 7
  • 8. #4 Fine Tuning – 4-6 Months 1. Adjusting your agencies in-line with where you see results 2. Adjusting you agency spends accordingly 3. Never be satisfied ! James Owen, SEO Manager - Hotels.com 8
  • 9. #5 Agency Reporting “Ensure you measure the EFFICIENCY of each of your agencies” 1. What’s your profit margin ? 2. How much have you spent ? 3. How much have you made ? 4. Over what period of time ? 5. What’s the YoY picture look like ? Costs Efficiency = Gross Profit James Owen, SEO Manager - Hotels.com 9
  • 10. Agency Reporting Key Website & Search Engine KPIs for SEO “KPIs based on the Scale of our SEO Operation” 1. Key Website KPIs for SEO – CVR – Orders – GBV – Visits 2. Key Search Engine KPIs for SEO – Keyword Theme / Measure at URL Level • Average Keyword Positions 3. Additional KPIs for SEO Vs. James Owen, SEO Manager - Hotels.com 10
  • 11. Agency Reporting SEO Channel & Agency Reporting “Reporting on Keyword Performance with Key KPIs” James Owen, SEO Manager - Hotels.com 11
  • 12. Conclusions Key Takeaways “Key Points to Observe” 1. Preparation 2. Set-up 3. Testing 4. Fine Tuning 5. Reporting James Owen, SEO Manager - Hotels.com 12
  • 13. Questions? Connect with me @ http://www.hotels.com http://twitter.com/jamesoSEO http://uk.linkedin.com/in/Jamesowenseo James Owen, SEO Manager - Hotels.com 13