Brian Hamilton is a recent graduate of the University of Utah with dual Masters degrees in Healthcare Administration and Public Health. He has 16 years of experience working for Skywest Airlines, most recently as a Ground Supervisor overseeing daily operations. He is seeking a position where he can apply his education and experience in healthcare administration, leadership, and quality improvement.

1. Brian Hamilton
hamilton.brianjames@gmail.com |801-641-8900 |http://www.linkedin.com/in/brian-hamilton-mha-mph
SUMMARY
I am a recent graduate of the University of Utah, earning dual Masters in Healthcare Administration and Public
Health. My coursework, internships, and work experience have prepared me to thrive in the complex
healthcare environment. My experience has allowed me to hone my knowledge and skills, while teaching me
to be adaptable and forward thinking. I have had the opportunity to refine my managerial and leadership
skills during my tenure as a ground supervisor working at SkyWest Airlines largest hub. I am a focused
healthcare professional interested in improving clinical operations and service to enhance the employee and
patient experience.
EDUCATION
UNIVERSITY OF UTAH | SALT LAKE CITY, UT | DECEMBER 2016
MHA – DAVID ECCLES SCHOOL OF BUSINESS
MPH – SCHOOL OF MEDICINE
GRADUATE CERTIFICATE: GLOBAL HEALTH – SCHOOL OF MEDICINE
• Member of SAC (Student Advisory Committee), Learning abroad experience – Peru, summer 2014
• Coursework in financial and managerial accounting, finance, leadership, health administration,
operation improvement processes, analytics, statistics, program planning and evaluation, and research
UNIVERSITY OF UTAH | SALT LAKE CITY, UT | MAY 2011
BACHELOR OF SCIENCE – Health Promotion and Education – Emphasis on Consumer Health
PROFESSIONAL EXPERIENCE
SKYWEST AIRLINES | SALT LAKE CITY, UT | 16 Years
Largest regional airline in the US serving four major airline partners with revenues of $3.1 billion in 2015.
Ground Supervisor | 2014 – Present
• Returned SLC Hub ground operation to profitability – I have been part of the management group
that has successfully worked to increase employee utilization, improve operational performance,
and decrease controllable expenses to produce 10 consecutive quarters of profitable operation.
• Renewal of contract – During the same period, the management team’s consistent focus on
meeting and improving on the performance goals established by our major partner, while
continually focusing on controllable cost reduction led to the renewal of the station contract in a
highly competitive environment.
• Duties
o Oversee team of 10 direct reports
o Manage daily duties and assignments of 45+ agents
o Oversee daily performance of 60+ flights

2. o Ensure employee compliance with station, company, and federal regulations
o Complete annual performance evaluations for direct reports
o Provide ongoing guidance on agent work performance
o Maintain agent records on recognition, attendance, and disciplinary actions
o Manage daily staffing to ensure compliance with monthly budgets
Certified Station Trainer | 2013 – Year Present
• Creation of Station Training Program – After 8 year hiring hiatus, collaborated with training
supervisor to create a new hire training program designed to meet the unique needs of the
station.
• Duties
o Provide on the job training for new, transferring, and transitioning employees
o Conduct station training, including ongoing and annual recurrent training
o Ensure new hire and transfer employees have received required certifications
o Maintain training records for new and existing employees
o Act as first point of contact for employees seeking clarification on policies and regulations
SALT LAKE COUNTY HEALTH DEPARTMENT | SALT LAKE CITY, UT | INTERNSHIP
Project Manager – Clean and Healthy Homes Pilot Program| 2015-2016
• Designed and implemented pilot program – Managed a multi-departmental and volunteer group
to successfully design and implement the pilot program.
• Designed educational component – Using multiple resources, I designed the educational
component of the program, producing a multi-part presentation translated into 3 languages.
• Program implementation and assessment – Successfully implemented the pilot program,
performing site visits in refugee homes. Produced recommendations for full implementation
based on the evaluation of the program participants as well as my own evaluation.
UTAH DEPARTMENT OF HEALTH | SALT LAKE CITY, UT | INTERNSHIP
Project Coordinator – Home Blood Pressure Measurement with Clinical Support Pilot Program | 2016
• Completion of initial pilot program – Completed the initial pilot program after reviewing all
materials submitted by participant clinics, performing clinic site visits, and researching relevant
literature. Produced a final report containing my findings and recommendations for full
implementation of the program statewide.
SKILLS INTERESTS
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access
• STATA
• Customer Service
• Leadership
• Public Speaking
• Time Management
•Presentations
•Project Coordination
•Program Development
and Assessment
•Research
•Data Analysis
• Process Improvement
• Team Building
• Team Leadership
• Quality Control &
Improvement
• Patient Management
• Cost Control
• Preventative Healthcare