Breadcrumbs is for your Health IT questions and answers. Build a reputation for yourself as an expert. Break down information silos in your company.

1. for your Health IT questions and answers.

2. This is our short story.
(…these slides are meant for reading.)

3. We used to work at

4. We realized that the most
important knowledge in the
company was kept in the
brains of the most tenured
employees.

5. New employees spent
their first two years
making the same
mistakes their
predecessors made.
“It feels like you’re reinventing the wheel.”
– Epic Employee, year 2

6. You had to know who to ask to get the
information you need.

7. Knowledge was siloed across the campus.

8. That’s why we created

9. A simple platform to ask questions, and
get the answers you need.

11. Ask a question.

13. Tags (not silos) ensure
that subject matter
experts are notified.

14. Users vote on
questions and
answers. The best
float to the top.

15. information is logged in a
searchable database.

16. Users earn reputation
crumbs for using the site
appropriately. These points
are a measure of
knowledge in a given area.

17. We launched a similar platform on
Epic’s intranet and told 80 new-hires in
March 2012.

18. We launched a similar platform on
Epic’s intranet and told 80 new-hires in
March 2012.
The platform was never sanctioned or officially
communicated.

19. The new-hires used it to
answer their questions.

20. The new-hires used it to
answer their questions.
They started bringing in
their teams and managers.

21. In less than a year, 6,300 Epic
employees used the system to
get answers to their questions.
7,000
year 1

22. We saw a 1:4
question to answer ratio.

23. We saw a 1:4
question to answer ratio.
That means users got a larger answer set
and more discussion on their questions.

24. On average, users spend almost 5
minutes on the site per visit.

25. On average, users spend almost 5
minutes on the site per visit.
These are colleagues helping each other across
various roles and divisions of the company, improving
integrated knowledge, and breaking down silos of
information.

26. By opening up this dialog, employees are
able to turn knowledge into a strategic
asset for your company.

27. We have good news.
Breadcrumbs is available to
your organization.

28. BreadcrumbsQA.com
for your Health IT questions and answers.
(Free!)