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BRAND FROM THE   INSIDE   ……
Does the Starbucks brand form
Because of great advertising?

Was it their specialty drinks?

Their menu?

Their employees?
It’s all of that and more. It’s the whole experience!



                                          Exp
                                              e     rien
                                                         c   e
ice
                                                     Serv
                                    Leadership

                                                   mer
                          Peop




                                                    to
                                                 Cus
              Po


                               le
                 lic
       Pac

                     ie
           kag

                        s
                 in g
             Sales            BRAND
                              BRAND                          Strategies
                    s
               ork
            tw                                       Fa
     a l Ne           ct
                        s                               c
 o ci                                                       ilit
                   du
S                                    Ma                          ie
                        Logo

                                     Website
                  o
               Pr                      r ke
                                                                   s
                                            ting
PRODUCTS            PUBLIC RELATIONS
EVENTS
          CUSTOMER SERVICE                SALES

  PROMOTIONS                 PACKAGING
                      BLOG
DIRECT MAIL                                YOUTUBE

                        LOOK & FEEL OF FACILITIES
                             ADVERTISEMENTS
   PRESS RELEASES                    NEWSLETTERS
                        RADIO CAMPAIGNS

TWITTER          WORD OF MOUTH             PRICING
                        STRATEGIC PLAN
              EMAIL
 SERVICES               WEBSITE
              LOGO           SLIDESHARE   FACEBOOK
MEETINGS
                 LEADERSHIP BEHAVIORS
PERFORMANCE MANAGEMENT STRATEGIES      DECISIONS
   RECOGNITION       POLICIES

                                      INCENTIVES
                            VISION & MISSION
           COMPENSATION
                                     STRATEGIC PLAN
  PERFORMANCE APPRAISALS
                                COMPANY VALUES
                             HIRING PROCEDURES
   WORK SPACE
                   EMAILS
                                    BENEFITS
   TRUST
                     COMMUNICATION STRATEGIES
Formal
WHEN TOUCH POINTS AND DESIRED
       BRAND COLLIDE!
 Communication
WHEN TOO MANY DIFFERENT MESSAGES ARE SENT THROUGH ALL OF
THESE TOUCH POINTS, DESIRED COMPANY BRAND WILL NOT DEVELOP.
IT JUST BECOMES NOISE!

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Branding from the Inside Intro

  • 1. BRAND FROM THE INSIDE ……
  • 2. Does the Starbucks brand form Because of great advertising? Was it their specialty drinks? Their menu? Their employees?
  • 3. It’s all of that and more. It’s the whole experience! Exp e rien c e
  • 4. ice Serv Leadership mer Peop to Cus Po le lic Pac ie kag s in g Sales BRAND BRAND Strategies s ork tw Fa a l Ne ct s c o ci ilit du S Ma ie Logo Website o Pr r ke s ting
  • 5.
  • 6.
  • 7. PRODUCTS PUBLIC RELATIONS EVENTS CUSTOMER SERVICE SALES PROMOTIONS PACKAGING BLOG DIRECT MAIL YOUTUBE LOOK & FEEL OF FACILITIES ADVERTISEMENTS PRESS RELEASES NEWSLETTERS RADIO CAMPAIGNS TWITTER WORD OF MOUTH PRICING STRATEGIC PLAN EMAIL SERVICES WEBSITE LOGO SLIDESHARE FACEBOOK
  • 8. MEETINGS LEADERSHIP BEHAVIORS PERFORMANCE MANAGEMENT STRATEGIES DECISIONS RECOGNITION POLICIES INCENTIVES VISION & MISSION COMPENSATION STRATEGIC PLAN PERFORMANCE APPRAISALS COMPANY VALUES HIRING PROCEDURES WORK SPACE EMAILS BENEFITS TRUST COMMUNICATION STRATEGIES
  • 9. Formal WHEN TOUCH POINTS AND DESIRED BRAND COLLIDE! Communication
  • 10. WHEN TOO MANY DIFFERENT MESSAGES ARE SENT THROUGH ALL OF THESE TOUCH POINTS, DESIRED COMPANY BRAND WILL NOT DEVELOP. IT JUST BECOMES NOISE!
  • 11.
  • 12. FOCUS ON EVERY TOUCH POINT! WHAT BRAND ARE YOU COMMUNICATING?

Editor's Notes

  1. Formal and Informal Communication Methods