1. System Map
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Financial
Material
Information

2. System Map
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Financial
Material
Information

3. System Map
Financial
Service
provider
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

4. System Map
Financial
ATM
Service
provider
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

5. System Map
Financial
ATM
Service
provider
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

6. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

7. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

8. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

9. System Map
Financial
ATM
Employee
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

10. System Map
Financial
ATM
Employee
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

11. System Map
Financial
ATM
Employee
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

12. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

13. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

14. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

15. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

16. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

17. System Map
Financial
ATM
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou
Material
Information

18. Interaction Storyboard
service set-up
service preparation
service ends
service acting
delivery
succeed
purchasing
user A
registers to be a
member and to
have her own
account
looks for stops,
time and other
people
payment
purchasing
user B
registers to be a
member of Box
Stop and to have
his own account
looks for stops,
time and other
people
payment
Delivering User
registers to be a
rieceves a badge
checks when and
member of Box
where he has to go and the key for
Stop and to get an to work
the trolley
easy work
takes the
responsability to
go to the stop
fixes an
appointment with
others members
wait for user B
receives the
waits at the station gets the trolley
with the boxes
reminding message for the tram
recieves the list of
the stops to
deliver the orders
recognizes the user
A, gets out and
exchanges the full
trolley with the
empty one
gets in the tram on
the first stop
gives the box
to the other
users
feedback about
the delivery and
the service quality
fixes an
appointment with
user A to get the
box
looks for people
to create a
community
gets the products
from user A
delivery failed
feedback about
the delivery and
the service quality
At the end of his
path he locks the
trolley on the tram
and goes away.
1
Service
Provider
starts the service
Register to the
website and
become a part
of the service
Farmer
sends the
reminding
message
pays the farmer
after the delivery
Gives the
information on the
prospect harvest to
the service provider
gathers to one
farmer’s house and
do the packaging
recieves the list of
orders, lines and
time
Employee
ATM
manages the orders
manages the
and communicate
platform (website)
them to the farmer
transports the
products to the
deposit
manages
feedbacks and
ratings
recieves the money
for the products
and boxes
places the
products into the
deposit
places the boxes
on the trolley
moves the trolleys
into the tram and
lock them
opens the empty
trolleys and brings
them to the
deposit
calls the cena
dell’amicizia’s
volunteeers to pick
up the boxes
Offers the tram
and deposit place
in terminal
station
receives the
products missed
by users
Charitities
S.Leonardi, E.Rajabiani, M.Rossi, R.Salodini, C.Zhou