A presentation from the March 13 Meet up by Bounce

1. #MUXL

2. Designing Voice Interactions with Alexa
Hosted by Amazon
6th April
#MUXL

3. 2 Day Hackathon with Orange & Oracle
Designing Interactive Dialogues for Next Gen Messaging
27th / 28th April
#MUXL

4. Foundation Course in UX & UCD
8 Weeks, Evening Classes, In-Person
Starting May 2018
Intermediate Course in UX
6 Weeks, Afternoon or Evening Classes, In-Person
Starting April 2018
#MUXL

5. #MUXL
Designing Voice Interactions
6 Weeks, Evening Classes, In-Person
Starting May 2018

6. Coming Up
Our next evening meet up will be held on the 3rd July
Looking for speakers. Get involved!
#MUXL

7. Agenda
6:30: Registration
7:00: Linus Hakansson – Best Practices and Design Decisions for Building
Multi-Lingual Chatbots
7:20: Asha Trimble – Evolution of the Native Messaging Client
7.40: Christopher Weeks and Alastair Byrne – The Benefits and Weaknesses of
Chatbots
8:00: Q&A
8:30: Networking & beers
#MUXL

8. BounceA bot startup story
https://bouncebot.io

9. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Introduction to Bounce
What we’ve learned
Design
Wrap-up
Contents
2

10. Introducing
Bounce

11. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Christopher Weeks
Co-founder and CEO
PhD Computer Science
Alastair Byrne
Co-founder and CTO
MSc Engineering & Management
About us
4

12. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Mission
5
“To help inspire and support everyone to improve their
mental wellbeing”
Icons designed by Eucalyp from Flaticon

13. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Mental health problems are the single
largest cause of sick leave in the UK1
Cost to employers is between £33
billion and £42 billion2
The problem
6
1
ONS, Reference number: 005914
2
Stevenson / Farmer review of mental health and employers, 2017

14. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Bounce: a Messenger bot that helps
you feel better every day using
positive psychology
Our solution
7

15. What we’ve
learned

16. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot 9
No downloading or installation, zero to
Exercise in 20 seconds
No need to learn the interface, it is
Messaging
Notifications are more personal, as they are
mixed in with messages from friends and
family
Benefits of bots

17. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot 10
Discoverability
Bots can get stuck, design for it
Feeding back data
GDPR
Weaknesses of bots

18. Design

19. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Freeform conversational agents
create expectations you might
not be able to meet
Consider guiding interactions
and constraining freeform input
Great expectations
12

20. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
No more than two sentences per
message
No more than two messages
without an interaction
Keep it simple
Avoid text-speak, use correct
grammar and capitalisation
13
Content is king

21. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Messages should be friendly, positive
and, above all, pleasant to read
Be personal: address your users by
name where appropriate
Create empathy by giving your bot a
character - but don’t go overboard
Be clear to users that they are talking
to a bot
14
Nail the tone of voice

22. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Use buttons where they
simplify interactions and
reduce decision burden
for the user
15
UI as well as UX

23. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot 16
Give your bot aesthetic appeal by
adding colour, shape and visual
interest
Help the tone be light and playful
Break up blocks of text
Use emoji

24. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot 17
Create visual association for
related actions and concepts
Succinctly express different
concepts and actions
Use emoji

25. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot 18
(but you can go too far)
Use emoji
Emoji Dick (yes, really)

26. Wrap-up

27. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
1. Bots might just be perfect for mental wellbeing apps
2. They have some huge benefits, but it’s still early days
3. Bot design is nuanced and complex
20
Conclusions

28. Bounce - MUXL - 13 March 2018 - © Bounce (https://bouncebot.io) - @bounce_bot
Get in touch
21
Christopher Weeks
Co-founder and CEO
chris@bouncebot.io
07789 277 299
@FlippAWeeks
Alastair Byrne
Co-founder and CTO
alastair@bouncebot.io
07511 078 302
Bounce
https://bouncebot.io
hello@bouncebot.io
Twitter: @bounce_bot
Facebook: @bouncebot.io

29. Thank you