The first email thanks the lock desk department for their consistently fast responsiveness to lock issues and concerns, saying they deserve recognition for their excellent customer service. The second email thanks others for their extra work compiling documents for a regulatory exam, which helped contribute to a positive exam outcome thanks to their thoroughness and willingness to prioritize the request over normal duties even during a busy time.

2. From: John Connelly
To: Anthony Chin, Vinh Tran, Vinh Tran, Adam Elway
It's long overdue, but thumbs up to our extraordinarily responsive lock desk people
listed above. This department is a true "stand out" in their near instantaneous
responsiveness to lock issues, extensions, questions and concerns.
They remain unflappable, professional and responsive day after day.
I'm ashamed of myself for not giving them a thumbs up long before now.
Mega-thumbs up guys. We really appreciate the job you're doing!

3. From: Hilary Black-Streeter
To: Adam Elway, Anthony Chin, Vinh Tran
Thank you for your extra work in compiling pricing documentation for the OCC Fair
Lending Exam. Because of the comprehensiveness of those documents and the
attention to drop your normal duties, especially at month end to fill this request
helped to contribute to a very good exam outcome.
Thank you again,
Hilary Streeter, VP Fair Lending Officer