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eCommerce’s other 75 percent 
Solutions for Converting International Shoppers 
Ralph Dangelmaier, CEO BlueSnap 
Clint Reid, President, iGlobal Stores 
Karen Webster, President, PYMNTS.com
1 
A $4 Trillion Opportunity 
Two part problem: 
Enabling Cross-border 
Payments 
Shipping & Logistics 
Global Opportunity 
75% of US Merchants are 
NOT set up to sell cross 
border 
eCommerce only 7% of 
commerce, mCommerce 
is 7% of eCommerce 
eCommerce is growing at 
20% worldwide
“uSneaker” 
Current Profile 
Established, growing 
merchant since 2011 
Strong sales in US & Canada 
Missing opportunities in other 
countries 
❯ 92% abandonment from outside 
the US & Canada ($10M lost 
sales due to lack of local 
checkout) 
❯Losing 56% of sales because of 
surprising shipping fees 
Goal 
Increase sales 
Go global with local 
checkout 
Quickly & easily
“uSneaker” - Options 
Two Options 
Build it Yourself 
Partner 
Build it Yourself 
Establish legal entity overseas 
Need local acquiring bank & 
processor 
Build checkout pages 
❯ Accept local payment methods & 
currencies 
❯ Present in Local languages 
❯ Optimize for any device 
Calculate & remit local taxes 
Shipping, logistics, customs & 
duties
Lemonade Anyone? 
eLemonade
“uSneaker” - Partner 
Two Options 
Build it Yourself 
Partner 
Build it Yourself 
 Establish legal entity overseas 
 Need local acquiring bank & 
processor 
 Build checkout pages 
Accept local payment methods & 
currencies 
Present in Local languages 
Optimize for any device 
 Calculate & remit local taxes 
 Shipping, logistics, customs & 
duties 
Go global, quickly 
& easily
Partner to increase sales 
Cross-border Payments 
Localized Checkout 
Experience 
Increase payment 
conversions with multiple 
acquiring banks 
Ease of integration 
Shipping & Logistics 
Reduce cart abandonment 
Reduce risk of unknown 
business costs 
Compliance with 
government regulations
uSneaker goes live with “Cross 
border as a Service”
Localized Experience in Germany
Localized Experience in China
BuyNow Checkout: Any device 
Smarter Payment 
Gateway
Cross Border as a Service 
Dynamic hosted checkout pages in 180 countries, 
30 languages, 60+ currencies, 110 payment types 
Dynamically localized checkout experience for 
higher sales conversions 
Optimized for any device 
Smarter Gateway
BlueSnap Easy Integrations 
3rd Party Integrations & Complimentary Services 
Shopping Carts 
Shipping & Taxes 
Additional Integrations 
❯ Conversion Optimization Tools, Purchase Social Sharing, Store-front & CMS 
Integrations, Media Buying & Tracking, Payout partners and others 
Business Tools 
❯ Complimentary services, such as shopping cart recovery and BI for eCommerce to 
help merchants grow their business.
BlueSnap is More than a Gateway 
Robust eCommerce 
tools 
Flexible Subscription Engine 
Catalog Support 
Digital Distribution & License Key 
Management 
Dynamic Marketing Tools to 
increase order value 
Intelligent Payment Routing
Partner to increase sales 
Cross-border Payments 
Localized Checkout 
Experience 
Increase payment 
conversions with multiple 
acquiring banks 
Ease of integration 
Shipping & Logistics 
Reduce cart abandonment 
Reduce risk of unknown 
business costs 
Compliance with 
government regulations
Why do eCommerce 
companies need technology 
and logic to sell 
internationally? 
eCommerce platforms are not 
built for cross border logistics or 
payments. So how do you 
overcome that barrier? 
There are hundreds of different eCommerce platforms, from 
plug and play to custom builds. 
They all have one thing in common: their efforts are focused 
on US domestic sales and not cross border transactions.
iGlobal Stores and BlueSnap 
Enhance Cross-Border eCommerce 
Item 
Restrictions 
Billable 
Weights 
Country 
Localization 
Fraud 
Prevention 
Landed 
Cost 
Shipping 
Services 
Alerts and 
Messaging 
FX & 
Payments
Shoes 
Shipping (UPS 
Landed Cost Intelligence 
Duty on Men's Shoes, Leather (8%) 
Disbursement Fee (11 GBP) 
Prepayment Fee 
VAT on Product (20%) 
VAT on Shipping (20%) 
VAT on Duty (20%) 
VAT on Disbursement (20%) 
Total 
$79.95 
$44.95 
$6.40 
$18.33 
$15.00 
$15.99 
$8.99 
$1.28 
$3.67 
$194.55 USD 
iGlobal Stores 
Landed Cost 
Calculation: 
product+shipping+duty 
and tax+front and 
backend fees 
Note: Examples of 
standard UPS charges. 
1 US Dollar = 0.60 GBP 
British Pound Sterling. 
UPS UK Disbursement 
Fee 11.00 GBP 
minimum or 2.5%, 
whichever is greater. 
£47.97 
£26.97 
£3.84 
£11.00 
£9.00 
£9.59 
£5.39 
£0.77 
£2.20 
£116.73 GBP
RIP Service 
(Restricted International Products) 
Control Restricted Products and Brands. The RIP service allows you to restrict 
product by country, category, keyword, brand, sku and delivery method.
Whether you have complete data or not 
WEIGHT 
ASSIMILATION 
Our proprietary, rules-driven weight 
assimilation services help to ensure the most 
accurate international shipping weights and 
dimensions for all orders.
Hosted Checkout
Conclusion 
Goals 
Increase sales 
Go Global with local 
checkout 
Quickly & easily 
Outcome 
$3.2M increase in sales 
Entered 30 new markets 
Reduced cart 
abandonment over 30% 
❯ Localized Checkout 
Experience 
❯ Shipping & logistic integration

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BlueSnap Presentation

  • 1. eCommerce’s other 75 percent Solutions for Converting International Shoppers Ralph Dangelmaier, CEO BlueSnap Clint Reid, President, iGlobal Stores Karen Webster, President, PYMNTS.com
  • 2. 1 A $4 Trillion Opportunity Two part problem: Enabling Cross-border Payments Shipping & Logistics Global Opportunity 75% of US Merchants are NOT set up to sell cross border eCommerce only 7% of commerce, mCommerce is 7% of eCommerce eCommerce is growing at 20% worldwide
  • 3. “uSneaker” Current Profile Established, growing merchant since 2011 Strong sales in US & Canada Missing opportunities in other countries ❯ 92% abandonment from outside the US & Canada ($10M lost sales due to lack of local checkout) ❯Losing 56% of sales because of surprising shipping fees Goal Increase sales Go global with local checkout Quickly & easily
  • 4. “uSneaker” - Options Two Options Build it Yourself Partner Build it Yourself Establish legal entity overseas Need local acquiring bank & processor Build checkout pages ❯ Accept local payment methods & currencies ❯ Present in Local languages ❯ Optimize for any device Calculate & remit local taxes Shipping, logistics, customs & duties
  • 6. “uSneaker” - Partner Two Options Build it Yourself Partner Build it Yourself  Establish legal entity overseas  Need local acquiring bank & processor  Build checkout pages Accept local payment methods & currencies Present in Local languages Optimize for any device  Calculate & remit local taxes  Shipping, logistics, customs & duties Go global, quickly & easily
  • 7. Partner to increase sales Cross-border Payments Localized Checkout Experience Increase payment conversions with multiple acquiring banks Ease of integration Shipping & Logistics Reduce cart abandonment Reduce risk of unknown business costs Compliance with government regulations
  • 8. uSneaker goes live with “Cross border as a Service”
  • 11. BuyNow Checkout: Any device Smarter Payment Gateway
  • 12. Cross Border as a Service Dynamic hosted checkout pages in 180 countries, 30 languages, 60+ currencies, 110 payment types Dynamically localized checkout experience for higher sales conversions Optimized for any device Smarter Gateway
  • 13. BlueSnap Easy Integrations 3rd Party Integrations & Complimentary Services Shopping Carts Shipping & Taxes Additional Integrations ❯ Conversion Optimization Tools, Purchase Social Sharing, Store-front & CMS Integrations, Media Buying & Tracking, Payout partners and others Business Tools ❯ Complimentary services, such as shopping cart recovery and BI for eCommerce to help merchants grow their business.
  • 14. BlueSnap is More than a Gateway Robust eCommerce tools Flexible Subscription Engine Catalog Support Digital Distribution & License Key Management Dynamic Marketing Tools to increase order value Intelligent Payment Routing
  • 15. Partner to increase sales Cross-border Payments Localized Checkout Experience Increase payment conversions with multiple acquiring banks Ease of integration Shipping & Logistics Reduce cart abandonment Reduce risk of unknown business costs Compliance with government regulations
  • 16. Why do eCommerce companies need technology and logic to sell internationally? eCommerce platforms are not built for cross border logistics or payments. So how do you overcome that barrier? There are hundreds of different eCommerce platforms, from plug and play to custom builds. They all have one thing in common: their efforts are focused on US domestic sales and not cross border transactions.
  • 17. iGlobal Stores and BlueSnap Enhance Cross-Border eCommerce Item Restrictions Billable Weights Country Localization Fraud Prevention Landed Cost Shipping Services Alerts and Messaging FX & Payments
  • 18. Shoes Shipping (UPS Landed Cost Intelligence Duty on Men's Shoes, Leather (8%) Disbursement Fee (11 GBP) Prepayment Fee VAT on Product (20%) VAT on Shipping (20%) VAT on Duty (20%) VAT on Disbursement (20%) Total $79.95 $44.95 $6.40 $18.33 $15.00 $15.99 $8.99 $1.28 $3.67 $194.55 USD iGlobal Stores Landed Cost Calculation: product+shipping+duty and tax+front and backend fees Note: Examples of standard UPS charges. 1 US Dollar = 0.60 GBP British Pound Sterling. UPS UK Disbursement Fee 11.00 GBP minimum or 2.5%, whichever is greater. £47.97 £26.97 £3.84 £11.00 £9.00 £9.59 £5.39 £0.77 £2.20 £116.73 GBP
  • 19. RIP Service (Restricted International Products) Control Restricted Products and Brands. The RIP service allows you to restrict product by country, category, keyword, brand, sku and delivery method.
  • 20. Whether you have complete data or not WEIGHT ASSIMILATION Our proprietary, rules-driven weight assimilation services help to ensure the most accurate international shipping weights and dimensions for all orders.
  • 22. Conclusion Goals Increase sales Go Global with local checkout Quickly & easily Outcome $3.2M increase in sales Entered 30 new markets Reduced cart abandonment over 30% ❯ Localized Checkout Experience ❯ Shipping & logistic integration

Editor's Notes

  1. Stats from emarketer
  2. $10m a year in sales 10% of 10m = outside US $1m…. 1 little companies piece of that $4trillion….this is the reduction from 92% abandonment to 60%....
  3. There are a number of factors during checkout that can hinder and hurt the customer experience. This video illustrates some of them… http://www.youtube.com/watch?v=fz5uWl_XEeA