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Social Media Strategy 2017
Table of Contents
• Executive Summary
• Social Media Audit
• Social Media Objectives
• Online Brand Persona and Voice
• Strategies and Tools
• Timing and Dates
• Social Media Roles and Responsibilities
• Social Media Policy
• Critical Response Plan
• Measurement and Reporting Results
Executive Summary
• The social media priorities for 2017 are to grow our online
presence and following.
• The main goal is to increase revenue by promoting more
website traffic from gaining followers by sharing engaging
and interesting content via social media accounts.
• Two major strategies
• Provide more relevant content that will interest our audience.
• Encourage user generated content to promote brand
awareness.
Social	Media	Audit
Social	Media	Platform URL Follower Count Average	Weekly	
Activity
Facebook https://www.facebook
.com/Bloomingdales/
528,549 9	posts
Instagram https://www.instagra
m.com/bloomingdales
/
716,000 9	posts
Twitter https://twitter.com/Bl
oomingdales/with_re
plies
393,000 14	posts
LinkedIn https://www.linkedin.
com/company/bloomi
ngdales
81,112 4	posts
Age	Distribution Gender	
Distribution
Primary Social	
Network
Secondary	Social	
Network
Primary	Need Secondary Need	
18-30	70% 60%	Female 55%	Female
45% Male
Instagram 30% Staying up	to	date	
with	fashion	trends
Finding	out	about	
sales	promotions
31-40	20% 40%	Male Facebook	
60%
Instagram	45%
Facebook	25%
Twitter	
25%
41-55	5% Twitter 15%
56-80	5%
Competitor Strengths Weaknesses
Nordstrom Customer service	is	a	top	priority	of	
Nordstrom	and	is	what	the	store	is	
most	notable	for.	They	provide	
many	complimentary	services	for	
customers,	such	as	alterations	and	
free	shipping	on	all	orders.	
Not	as	many locations	across	the	
U.S.	
Sak’s Fifth	Ave Appeals	to high	end	shoppers	who	
are	looking	for	specific	designer	
brands	that	Bloomingdale’s	might	
not	offer.	
Not	all	customers	are interested	in	
top	designer	and	couture	brands.
Social	Media	Objectives
• The	primary	social	media	objective	is	to	increase	revenue	by	
generating	more	online	engagement	with	the	brand’s	customer	base	
and	to	recruit	more	customers	through	social	media	posts.	
• We	want	to	increase	Instagram	and	Twitter	followers	by	20%	by	the	
end	of	2017.
Online Brand Persona and Voice
• Adjectives that describe our brand
• Classic
• Trendy
• Bold
• Fashionable
• Our customer service is
• Dependable
• Trustworthy
• Friendly
Strategies and Tools
• Paid
• Every Saturday boost the most popular organic Instagram post.
• Owned
• Promote #bloomies hashtag and tagging @bloomingdales on
Instagram posts with clothing and items purchased from the
stores.
• Earned
• Start promotion for hiding coupons in various store locations.
Customers who can find them from a picture posted on the store
Facebook, Instagram and Twitter accounts will get the coupon
code and then have to post a picture of it, tagging
@bloomingdales to receive the discount.
Timing and Dates
• Holidays
• Valentine’s Day: February
14th
• Mother’s Day: May 14th
• Father’s Day: June 18th
• Fourth of July: July 4th
• Thanksgiving: November
23rd
• Christmas: December 25th
• New Year’s Eve: December
31st
• Reporting will occur once a quarter in
January, April, July and October.
Social Media Roles and
Responsibilities
• Marketing Director
• Blair Waldorf
• Social Media Manager
• Serena Van der Woodsen
• Social Media Coordinator
• Maria Leos
• Supporting Social Media Team Members
• Katherine Martin
• Luke Henry
Social Media Policy
• Make sure that all content is appropriate for the brand’s
audience
• Only post relevant content
• Promote brand awareness through all posts
• Always be available to assist customers with questions
they ask via social media accounts
Critical Response Plan
• In the case of an inappropriate social media post being
made, here is what will be done to handle the situation.
• Screenshot the post, to have for records, and then delete the
post.
• Alert the social media team, the manager first.
• Alert the PR department, so they can help handle the situation.
• Discuss the impact and reach of this post.
• Plan a follow up post to apologize and make a better, more
appropriate statement.
• Respond to questions and comments from customers and
followers appropriately.
• Make a press release statement, stating remorse if appropriate.
Measurement and Reporting Results
Social	Network URL Follower	Count Average Weekly	
Activity
Engagement	Rate
Facebook https://www.faceboo
k.com/Bloomingdales
/
600,000
12%	growth
15	posts	
40%	growth
Instagram https://www.instagra
m.com/bloomingdale
s/
850,000
16% growth
20 posts
55%	growth
Twitter https://twitter.com/Bl
oomingdales/with_re
plies
480,000
18% growth
25	posts
44% growth
LinkedIn https://www.linkedin.
com/company/bloom
ingdales
100,000
18%	growth
6	posts
33%	growth

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Bloomingdale's social media strategy

  • 2. Table of Contents • Executive Summary • Social Media Audit • Social Media Objectives • Online Brand Persona and Voice • Strategies and Tools • Timing and Dates • Social Media Roles and Responsibilities • Social Media Policy • Critical Response Plan • Measurement and Reporting Results
  • 3. Executive Summary • The social media priorities for 2017 are to grow our online presence and following. • The main goal is to increase revenue by promoting more website traffic from gaining followers by sharing engaging and interesting content via social media accounts. • Two major strategies • Provide more relevant content that will interest our audience. • Encourage user generated content to promote brand awareness.
  • 4. Social Media Audit Social Media Platform URL Follower Count Average Weekly Activity Facebook https://www.facebook .com/Bloomingdales/ 528,549 9 posts Instagram https://www.instagra m.com/bloomingdales / 716,000 9 posts Twitter https://twitter.com/Bl oomingdales/with_re plies 393,000 14 posts LinkedIn https://www.linkedin. com/company/bloomi ngdales 81,112 4 posts
  • 5. Age Distribution Gender Distribution Primary Social Network Secondary Social Network Primary Need Secondary Need 18-30 70% 60% Female 55% Female 45% Male Instagram 30% Staying up to date with fashion trends Finding out about sales promotions 31-40 20% 40% Male Facebook 60% Instagram 45% Facebook 25% Twitter 25% 41-55 5% Twitter 15% 56-80 5% Competitor Strengths Weaknesses Nordstrom Customer service is a top priority of Nordstrom and is what the store is most notable for. They provide many complimentary services for customers, such as alterations and free shipping on all orders. Not as many locations across the U.S. Sak’s Fifth Ave Appeals to high end shoppers who are looking for specific designer brands that Bloomingdale’s might not offer. Not all customers are interested in top designer and couture brands.
  • 7. Online Brand Persona and Voice • Adjectives that describe our brand • Classic • Trendy • Bold • Fashionable • Our customer service is • Dependable • Trustworthy • Friendly
  • 8. Strategies and Tools • Paid • Every Saturday boost the most popular organic Instagram post. • Owned • Promote #bloomies hashtag and tagging @bloomingdales on Instagram posts with clothing and items purchased from the stores. • Earned • Start promotion for hiding coupons in various store locations. Customers who can find them from a picture posted on the store Facebook, Instagram and Twitter accounts will get the coupon code and then have to post a picture of it, tagging @bloomingdales to receive the discount.
  • 9. Timing and Dates • Holidays • Valentine’s Day: February 14th • Mother’s Day: May 14th • Father’s Day: June 18th • Fourth of July: July 4th • Thanksgiving: November 23rd • Christmas: December 25th • New Year’s Eve: December 31st • Reporting will occur once a quarter in January, April, July and October.
  • 10. Social Media Roles and Responsibilities • Marketing Director • Blair Waldorf • Social Media Manager • Serena Van der Woodsen • Social Media Coordinator • Maria Leos • Supporting Social Media Team Members • Katherine Martin • Luke Henry
  • 11. Social Media Policy • Make sure that all content is appropriate for the brand’s audience • Only post relevant content • Promote brand awareness through all posts • Always be available to assist customers with questions they ask via social media accounts
  • 12. Critical Response Plan • In the case of an inappropriate social media post being made, here is what will be done to handle the situation. • Screenshot the post, to have for records, and then delete the post. • Alert the social media team, the manager first. • Alert the PR department, so they can help handle the situation. • Discuss the impact and reach of this post. • Plan a follow up post to apologize and make a better, more appropriate statement. • Respond to questions and comments from customers and followers appropriately. • Make a press release statement, stating remorse if appropriate.
  • 13. Measurement and Reporting Results Social Network URL Follower Count Average Weekly Activity Engagement Rate Facebook https://www.faceboo k.com/Bloomingdales / 600,000 12% growth 15 posts 40% growth Instagram https://www.instagra m.com/bloomingdale s/ 850,000 16% growth 20 posts 55% growth Twitter https://twitter.com/Bl oomingdales/with_re plies 480,000 18% growth 25 posts 44% growth LinkedIn https://www.linkedin. com/company/bloom ingdales 100,000 18% growth 6 posts 33% growth